• USAA

USAA

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Overview

USAA has a rating of 1.48 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USAA most frequently mention customer service, insurance company, and credit card problems. USAA ranks 205th among Banking sites.

  • Service
    64
  • Value
    60
  • Shipping
    22
  • Returns
    20
  • Quality
    50
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
31
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No other insurance company is within shouting distance of how bad is usaa.
How would you rate USAA?
Top Positive Review

“Great services”

timothy f.
3/17/23

Used them many of times for auto loans never had a issues with anything after reading reviews had not one single promblem with USAA customer for 15 years.

Top Critical Review

“Horrible Service”

Olin S.
1/26/24

After my mom had a few accidents after my dad passed away (non-serious), USAA decided to cancel my mom's insurance despite her being a USAA member for 54 years. I thought they were better than that, but it seems they are not. The company used to be top-notch, but it appears that since they have tried to grow their business over the last 30 years and spend exorbitant amounts on advertising, they are all about money, not service.

Reviews (127)

Rating

Timeframe

Other

Reviews that mention popular keywords

insurance company (22)
Thumbnail of user chriss3554
19 reviews
1 helpful vote
February 17th, 2022

The only snag is that they quit covering motorcycles and RVs. But have a house, renter, and umbrella. Customer service has been fantastic. Also, have a credit card, checking, saings. Use to have a brokerage, but USAA discontinued that as well. With my few claims over the years, they also have been very prompt and fair.

Tip for consumers:
If you have a parent that served, you may qualify for their insurance and other products

Products used:
Auto, umbrella, checking, savings, credit card

Service
Value
Quality
Thumbnail of user lorenzoc72
13 reviews
3 helpful votes
January 28th, 2021

Good banking service in the usa and their service also very good and safe. I prefer to everyone to open new account

Service
Value
Quality
Thumbnail of user ky17
1 review
1 helpful vote
September 29th, 2019

A year ago USAA sold the investment business after saying that they would not.
Do you know anything about USAA selling the bank division?

Please email me at *******@yahoo.com

Thumbnail of user davidd62
3 reviews
5 helpful votes
May 19th, 2013

USAA.com is pretty good if you are ex-military or military, for investing and things like that...

Thumbnail of user melissam9
13 reviews
36 helpful votes
September 25th, 2011

Okay, when you have plenty of money, then they try charge all kinds of fees. Plus they say deposit at home.

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About the business

With competitive home, life and auto insurance rates, as well as convenient online banking and investment services, USAA proudly serves millions of military members and their families. Get a free home, life or auto insurance quote now.

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