My recent experience with USAA has been profoundly disappointing and unacceptable, permanently altering my opinion of the company and discouraging me from ever becoming their customer. For context, I am the son of a veteran who had been a loyal USAA customer for many years before his passing. My negative experience began in December 2024, when a driver fell asleep at the wheel and drove through both my yard and my neighbor's property, causing thousands of dollars in damages. Because the driver responsible was insured by USAA, I promptly reached out to file a claim for reimbursement of the damages incurred. When I initially filed the claim, I clearly communicated not just the damage to my own property, but also to my neighbor's yard and a nearby telephone pole owned by the local utility company. My intention was to ensure the agent understood that multiple parties had been affected by this incident. After taking my statement, the agent informed me I would hear back from them within approximately one week. However, after waiting nearly two weeks without any update, I followed up with USAA myself, only to be told they were still finalizing details. Ultimately, it took over a month from my initial submission for USAA to send me a check covering the damages I suffered. Had this been the end of my experience, I would have been mildly irritated by the lengthy delay but generally satisfied. Unfortunately, it was only the beginning. Several weeks after receiving and cashing the reimbursement check from USAA, I discovered—without any prior notice or explanation—that the check had been voided. After two hours on the phone, being transferred among multiple representatives, I was informed that I would have to wait an additional two days for the adjuster to return to the office and clarify the issue. When the adjuster finally contacted me, she explained that USAA had mistakenly issued my payment prematurely, without first contacting the other affected parties for their damage estimates—even though I had explicitly informed the initial agent about these parties. The adjuster attributed this oversight to a "technical error" on their end. I was then assured the adjuster would promptly reach out to the other affected parties to obtain their damage estimates. Yet, after another month passed without updates, I contacted her again. I learned that the electric company had not provided their damage estimate, and worse, that the adjuster had not even contacted my neighbor because she "didn't know how to reach them." I was never asked for my neighbor's contact information, leaving me to personally facilitate the connection between my neighbor and USAA. Additionally, I had to follow up with the electric company myself to expedite their damage estimate submission. Looking back, it is astonishing to me that I had to take on tasks clearly within USAA's responsibility, such as contacting my neighbor and the electric company. These unnecessary burdens significantly prolonged an already frustrating situation. Unfortunately, even after all parties submitted their damage estimates, USAA still required over a week to process everything and provide final reimbursement figures. What followed was even more frustrating. The USAA agent informed me that, due to the policyholder's insufficient coverage limits, I would only receive reimbursement for roughly 70% of the damages I incurred. They explained that the combined damages to my property, my neighbor's property, and the electric company's property exceeded the policy limits, resulting in a partial reimbursement for my losses. At this point, I expressed interest in possibly pursuing the policyholder directly for the remaining damages, given that USAA was unable to fully compensate me due to their client's inadequate coverage. When I explained that I needed time to consult my attorney before deciding how to proceed, USAA responded with subtle threats. They cautioned me that if I pursued legal action against their client, they would have no choice but to defend their policyholder by hiring legal representation, potentially resulting in lengthy delays and additional costs for everyone involved. After consulting my attorney, I now face a difficult choice: either incur significant legal fees, court costs, and personal time pursuing the policyholder for what is rightfully owed to me, or accept USAA's insufficient offer and absorb a substantial financial loss from an incident that was entirely someone else's fault. It is bewildering and frustrating that USAA would aggressively defend a policyholder who is severely underinsured, effectively penalizing victims like myself who have suffered substantial losses. Moreover, I struggle to understand USAA's incentive structure—why would policyholders ever opt for higher coverage limits if the company will defend them vigorously regardless of their inadequate coverage, prolonging the process and making it extremely difficult for victims to receive fair compensation? In summary, this experience has severely undermined my trust in USAA. Their lack of communication, internal errors, excessive delays, and unwillingness to fairly compensate damages have left me deeply dissatisfied and thoroughly deterred from ever becoming a customer.

28 August 2023, we experienced a broken water pipe and notified USAA insurance. Our claim was started and we could not have been happier with how the claim was settled. Roto-Rooter in Huntsville, AL did the water cleanup and remediation and USAA paid them in full with no issues.
Unfortunately, on 28 September 2023, we experienced another broken water pipe. Another claim was started and we used Roto-Rooter again for the water cleanup and remediation. From the start, communication was lacking on behalf of the USAA adjuster, with both us and Roto-Rooter.
The adjuster did state to us and Roto-Rooter after about two-three weeks after the claim was started that Roto-Rooter's rates were too high, but did not provide specific information on the disputed rates to myself or Roto-Rooter. He also stated to the Roto-Rooter Director of Water Operations in our city, and I, separately, that if Roto-Rooter's rates were "a little closer" that USAA might be able to pay the full amount. When I brought to his attention that Roto-Rooter's rates were not disputed for the previous claim, which occurred exactly thirty days earlier, his response was that each claim is different.
I then contacted the adjuster's manager, who also said Roto-Rooter's rates outside the industry standards and the matter would have to be handled by dealing with the assigned adjuster.
Finally, after a week of back-and-forth between Roto-Rooter, the USAA adjuster and I, my wife and I requested a conference call between all parties on 2 November 2023. During the call, the adjuster continued to state Roto-Rooter's rates were too high, even after I pointed out that Roto-Rooter was paid in full by USAA for the first claim. The Roto-Rooter director of water operations in our city also pointed out to the USAA adjuster that Roto-Rooter's rates had not changed in two years. During the call the adjuster finally provided the breakdown of the disputed rates to myself and Roto-Rooter via email. The adjuster also refused to negotiate when Roto-Rooter offered to do so. His refusing to negotiate, when earlier the adjuster told Roto-Rooter and I separately he was willing to do so, is in my opinion, a sign of bad faith.
Since we were under contract to Roto-Rooter to pay any amount owed to them 30 days after they submitted their bill to USAA on 5 October 2023, we paid the balance on 3 November 2023 before it came due on Sunday, 5 November 2023.
I requested another adjuster examine our claim and one was assigned but USAA still refused to reimburse us the difference in what we paid to Roto-Rooter.
Bottom Line: USAA refused to pay the full amount charged by Roto-Rooter for water cleanup and remediation, stating their rates were too high even though they paid Roto-Rooter in full for a claim that was filed exactly 30 days before.
So much for being with them for over 36 years! I would not recommend USAA!

After 25 years at USAA I am changing to other banking, insurance, and mortgage providers and no longer trust or recommend USAA services to other military personnel. Wish I had listened to other military members over the last few years about the downward spiral of USAA. ***DO NOT USE USAA***

First banking, USAA debit and credit cards "potential fraud department" essentially makes it impossible to confidently use their cards. Basically, you must carry another card from a different organization ready for use because you never know when it is going to work. This results in them turning off all other transaction until you resolve their automated calls/texts. The burden is on the user. This causes problems with later automatic payments i.e. Cell phone provider, streaming service, online purchase too. Enjoying going back to everyone (except USAA) to resolve your declined payments. After many hours on the USAA phone/chat conversation I decided to cancel my credit card (not able to confidently use it anyway). The USAA provides told me they would not cancel my credit card until I update all my information i.e. My rank. I am not sure what my military rank has to do with me canceling a credit card. I repeatedly asked for any management or leadership to call you back without results. After multiple conversations with different USAA associates, I was finally able to cancel my credit card. Also, when I spoke to Carlos at the "Members resolution team" I was told he was the highest person I could talk too, and that management would not call me back. Horrible service and do not trust them with your money or credit.

Second insurance, if you must file an auto claim for incident that was the other person's fault USAA does not help. Effectively you must talk to and work with other person insurance organization who goal is to save their organization money / interests. I decided to change due to the service and was surprised to find out it costs much less for the same coverage. Many insurance providers have much better rates and service.

Finally, home loans, I used USAA for my second house purchase. This was a huge mistake, and I did not use them for my third house purchase. I repeatedly documented USAA mortgage department received all documentation they needed to close on my house. USAA informed me on the last couple of days that they needed additional information, and I would not be able to close on my house. This would have resulted in me losing my earnest money. After many hours on the phone, I provided proof of USAA error and was able to close on the house. This can be very painful while moving your household goods and selling your previous house. I almost had to put everything in storage and live in hotel while I started the process all over. I do not recommend USAA unless you like additional time and stress spent dealing with their mistakes.

Recommend military personnel NOT use USAA for any services. USAA was previously competitive and provided great service, which is no longer the case. Now, I am changing to other providers.

I was a USAA auto and homeowner's policy holder for over 20 years. In that time, I had a grand total of three claims, two windshield replacements on my truck, and one roof replacement on my home in 2016 due to hail damage. However, that claim was deemed a catastrophic claim (many homes in the area had damage) so it was not supposed to raise anyone's premiums.
Yet my premiums did go up, especially in the past few years, and this year, premium increases amounted to $140 per month for both policies combined. A price that my wife and I could no longer afford. Keep in mind, no accidents, no tickets, no claims, yet skyrocketing premiums. It didn't make sense to me, so I called USAA to ask why.
The person with whom I spoke told me that costs for repairs were going up, so premiums had to go up as well to ensure there was enough money in the "pool." However, in my auto policy, when you take my premium from $190 to $264 in one year, that represents a 39% increase, and I know costs for repairs haven't gone up that much.
Further, I had no claims, so in essence, my rates were going up so USAA had enough in their "pool" to pay other people's claims. If you need to raise premiums so high, much of that increase should come from the people who are generating claims, not those who are not.
I told the agent that my wife and I are retirees and live on a fixed income, and I was told that perhaps I should go back to work. A reply that was callous in a normal situation, but even more so because I was forced to retire with an illness that is most often fatal. In her defense she obviously didn't know that, but it just goes to show you that not everything that pops in your head should come out of your mouth. You never know what someone else may be going through.
But that is not the focus of this review.
In June of 2023, there was a hailstorm in our area. I am a local, so I am used to hail, and have a pretty good idea when one is bad enough to warrant a look see for damage. In my opinion, this one did not rise to that level, so I wasn't worried.
However, I received a text from USAA telling me that I may want to get my roof checked. So, I thought, OK, maybe I should, so I told them to check it.
Two weeks later I got a call from someone in Florida (I live in Colorado), telling me they were swamped with requests for inspections, and it would be some time before they could look at my roof. But then he told me that if they do look at my roof, since USAA would have to pay someone to inspect it, that would be a claim, and my premiums would go up.
Well, I was already stretched to the limit on that, so I told him not to inspect my roof.
I had it inspected by a private contractor, and as I suspected, there was no damage.
I was very put off by this "text warning" scenario. If you send me a text telling me I should get my roof checked, then I find out that if I do so, my rates will go up, it is an unavoidable conclusion that the main purpose of that text was not to help me, but to give USAA an excuse to raise my premium.
After all, insurance boils down to one thing, take in more premiums than you pay out in claims. I understand the need to sometimes raise premiums, but a company, especially a company such as USAA, shouldn't ARTIFICIALLY inflate those premiums.
So, based on all of that, I decided to switch companies instead of paying the extra $140 per month, and I chose State Farm. Between the policies for my two vehicles and my home, I saved $300 PER MONTH! The coverage was similar, the only difference was my deductible on my auto went from $200 to $250, and my deductible on my homeowner's went from $500 to $1500. That's a big jump in deductible for the home, but keep in mind, I was saving $210 per month in premium on homeowners alone, so even if I had a claim every year, I would still come out ahead. But the average in the insurance industry is a homeowners claim every 12 years, so if that holds true, over that 12-year period I would save $28,740 with State Farm versus USAA, even with the higher deductible. Plus, I'd rather pay for what does happen (deductible) than what might happen (Higher premium), so I was very happy.
Unfortunately, shortly after switching, State Farm informed me that I was going to lose a discount I received on my homeowners($100/year) because USAA had reported my response to their text as a claim with Lexis Nexis. Keep in mind, there was no claim. They did not even inspect my home, yet they reported my inquiry as a claim, and even labeled it as wind damage, not hail, which was an obvious and blatant error.
I spent about 5 hours on the phone and writing emails with USAA over the next two weeks trying to get this removed. I was repeatedly told that only a manager could handle something such as that, yet every time I got that far, every manager was either conveniently in a meeting (every single manager?), or unavailable to speak with me.
What good is having a manager if all the first line people are taught to do is act as a gatekeeper, and to limit the contact managers have with the customer?
On three separate occasions, I left my contact information with these gatekeepers and was told a manager would call back to assist me, but sadly that never happened.
I was repeatedly told that removing the incorrect listing on Lexis Nexis was not as simple as just pushing a button, a claim I find to be disingenuous, at best. If you could place it on my record with the push of a button, why can't you remove it the same way?
I did manage to get a letter from a non-manager, acknowledging that this was entirely USAA's fault, and that there was no claim, no indemnity whatsoever, and placing it on Lexis Nexis as a claim was done in error.
Unfortunately, State Farm's underwriters cannot simply accept a letter, they need it removed from Lexis to reinstate my discount.
Finally, I decided that the discount I was losing was not worth continuing to beat my head against the wall trying to get USAA to fix their error and decided to just move on. But my agent at State Farm told me if I don't get the erroneous claim removed, if I do have a claim with State Farm, it would be my second claim, not my first, and my rates with them would go up.
So, I decided to send an email to the CEO of USAA, Wayne Peacock. I knew he'd never see it, but I figured his executive team would at least refer me to a corporate problem solver, and I could cut through the gatekeeper nonsense that I was experiencing, and maybe find someone who could help me that wasn't "in a meeting."
I received a reply the next day telling me that my concern was forwarded to a customer advocate and that they would be contacting me soon to resolve my issue.
I was thrilled, right up until this problem solver emailed me and, in the email, he told me he was looking into my AUTO POLICY issue!?
If you've read this far, you know my issue had nothing to do with my auto coverage.
Right at that moment I decided to file a complaint against USAA with DORA, and with the BBB, as well as writing down my experience with USAA on these review sites.
Please understand, this review is not meant to be vindictive, but predictive.
If this happened to me, it could happen to you as well, and warning other consumers about bad experiences, or describing good ones to encourage you to patronize those who provide good service, should be the purpose of these review sites, not just venting.
USAA claims to be there to assist military members and their families and refers to us as "members."
In this series of events, that was decidedly not my experience. I was treated as nothing more than a premium, and the whole text warning thing could be perceived as an attempt by USAA to artificially inflate premiums. So, based on this episode, it seems to me that the things you see on USAA commercials are just empty slogans created by an ad agency and bear no resemblance to their actual business practices.
Caveat emptor.

I REPORTED A MISTAKE WE DID OR MY WIFE DID OF OVERPAYING AND ACCOUNT BY A DECIMAL POINT, WHEN IT WAS STILL PENDING AND EVEN AFTER, TO THEM AND THE WHYNDAM REWARD VISA CREDIT CARD {WIFE'S},AND NEITHER OF THEM CARE, BUT WAS HOPING THAT AFTER 20+ YEARS WITH USAA, THEY WILL TAKE THE COMPLAINT APPROPIETLY AND PUT TEMOPORARY FUNDS ON MY ACCOUNT AND FAIL TO DO SO, AND THE EXECUTIVE BRANCH OF THE CEO, DID NOIT CARE ABOUT OUR PREDICAMENT, EVENTHOUGH THEY ARE SUPPOSE TO BE THER FOR US AS THEY LIE ON TV ADVERTISEMENTS. FOR THE PST 4 YEARS, I HAVE BEING GIVING THEM THE BENEFIT OF THE DOUBT, BUT I THINK IS TIME TO PROOF TO THEM, WHAT I MEAN, BECAUSE MAYBE THEY THINK I ONLY DO EMPTY TREADS OF MOVING MY DIRECT DEPOSITS TO ANOTHER INSTITUTION, LIKE MY NFCU. BANKS RELAY ON US CUSTOMERS, IN THIS CASE US VETERANS, SINCE IT IS A MILITARY BANK, TO DO DIECT DEPOSITS, WHICHMIS WHAT MANTAIN THEM OPEN AND ABLE TO PAY THEIR EMPLOYEES. OUR MISTAKE WAS A HUGE MISTAKE OF $3,489.00 VS WHAT IT WAS SUPPOSE TO BE OF $34.89, BECAUSE OF A DECIMAL POINT, AND THEYNSOFAR HAVE NOT HELP US AT ALL, BUT IF WE OWE MONEY TO THEM, THEY WILL HARRASS YOU OVER THE PHONE. I ALREADY REPORT THIS TO MY LAWYERS AT MC DILL AFB, TO SEE WHAT THEY CAN DO ON THIS OR TO MAKE SURE THEY REPRT THIS AS AN ADVICE TO OTHER ACTIVE DUTY MEMBERS, SO THEY ARE AWARW OF WHAT THEY ARE GETTING INTO, SO THEY KNOW YOU ARENOT THERE FOR THEM, WHEN AN EMERGENCY ARRISED. CAN YOUIMAGINE BEING IN COMBAT AND YOUR WIFE GET HAER FUNDS DEPLETED BECAUSE OF A MISTAKE LIKE THIS AND THEY DO NOT HELP HER? I AM GLAD I AM RETIRED, BUT EVEN MORE OF A PROBLEM, BECAUSE I DO NOT GET PAY EVERY 2 WEEKS AND I DO NOT GET EXTRA MONEY FOR ANYTHING, BECAUSE IS FIXED INCOME. NOT NICE WHAT THE CEO OFFICE DID OR HAVE NOT DONE, AFTER REPORTING THEM TO BBB. THEY HAVE NOT CALL ME RECENTLY AND THE ONLY TIME I TALK TO THEM, THEY SAY THEY COULD NOT DO ANYTHING FOR ME AND SHOT ME DOWN. THAT IS HOW MUCH THEY CARE, AS A RICH INSTITUTION THEY ARE, THIS TIME THE INSURANCE FOR MY VEHICLES IS NOT GOING TO STOP ME FROM MOVING ON, BY TRANSFERING MY DIRECT DEPOSITS. TO ANOTHER INSTITUTION I BANK WITH, LIKE NFCU. EVEN IF I DO NOT TRANSFER MY DIRECT DEPOSIT, I WILL DO BAD REVIEWS, SO OTHERS KNOW WHAT THEY DID TO ME AND THAT THEY WERE NOT THERE FOR ME, WHEN I NEED IT THEM. AS A BANKING INSTITUTION, THEY DO SUCK!

RETRED SSG RODRIGUEZ, USA

USAA went from an A rating to an F rating with the Better Business Bureau in less than a year. They have lost their accreditation entirely over the last few months. My experience is likely typical.

USAA went downhill about a year ago. I had to file a claim for the first time in over twenty years, and USAA gave me a representative that tried to quote a State Farm policy to dissuade me from continuing the claim. After being caught, he exploded on social media leaving behind PII. USAA handled that, but people rarely get that bad without being noticed.

That suspicion was confirmed when a minor request was met with a wall of animosity. They could have handled the issue, but were pointlessly acrimonious and acted as if a standard banking service would only be done as a favor. We found an alternate arrangement.

In January, one of our long standing transfers was canceled without warning or notice. Attempts to restart the transfer went wild. Frustrated, we contacted USAA only to be met with a wall of animosity. Help in fixing a broken service is apparently solved by attacking customers and saying we canceled transfer we didn't and started transfer we didn't. It's insane. They appear to be going out of their way to pick a fight rather than fix a service.

To say USAA's response has been spastic would be an understatement. Attempts to escalate were met with banal excuses, frequently not even germane to the issue. It doesn't appear that USAA reads correspondence or listens to voicemails. USAA kept pretending to call, and when you don't answer because you are in a meeting, they kept closing out the issue. When you do answer the phone, they refuse to speak. It's literally a circus of people pretending to handle the issue while deliberately avoiding the issue.

USAA had the audacity to charge interest and fees while scapegoating us, all without ever explaining what was going on with the transfers.

We finally had to sue them in small claims court, and their member advocates are still calling us and hanging up and mailing us banal responses clearly unmoored from the issue. Even better? The transfers are dorking up again.

USAA has turned into an unpiloted clown car. The CEO is AWOL, and the most toxic and irresponsible guys are left doing nothing but picking pointless fights.

We are done. After an entire career spent with USAA, this series of events has convinced us that USAA has lost the ability to function as a bank. How any business thinks customer service involves deliberately picking fights with customers is mind boggling.

USAA is going to wind up bankrupt. We have no intention of further exposure to the abusive rats left clinging to this sinking ship

I work in the automotive industry. I know what fair treatment looks like from an insurance company. Currently, I am a State Farm policy holder but was rear ended by one of USAA's drivers on 07/12/2022. The frame was bent and the trunk would not latch and was therefore NOT drivable. Keep the timeframe in mind as well, this is incredibly important later. After it was determined their driver was at fault, I received a call from them to set up a time with Caliber Collision. Originally I was going to go through State Farm, but the $1k deductible was too steep. I am young, I am not established. Naively, I decided to continue working with USAA. After

That was my first mistake. They set up a 8/8/2022 appointment with Caliber. I go in - and my appointment was changed to 8/15/2022 for an unspecified reason. Okay, whatever. Go in at 8:30am on the 15th and get turned away a SECOND time because they cancelled my claim. Call them and it turns out they tried to use State Farm's recovery of the $250 tow bill as justification that the car had been paid for. Needless to say after vaguely mentioning legal involvement, my claim was reinstated and my car was inspected.

And it was totaled at the worst time to buy a car! Thankfully, I'm smart enough to dispute the first offer - however they 'conveniently' forgot the details of full leather, heated seats, sunroof, etc. On a luxury car? I figured an adjuster would be smarter than that. But that was easily taken care of, however that was only because of my experience in cars. If you do not know cars - be very afraid when the driver says they have USAA.

So, being without a car (for over a month) and with no update from USAA after settling, what kind of recourse was offered? I am not old enough to get a rental, so I opted for Loss of Use payments. Originally I was told that it would be from the date they called to set up the appointment. Yesterday, I was told it would only be for the few days my car was in their shop. Worse still - they are attempting to outright LIE and claim the vehicle was drivable and the trunk latched just fine. I stared at this car in front of my house for a full month trying to figure out how to get the trunk to latch so I can drive it to work. If it latched, I wouldn't have even bothered working with clowns like these.

At the worst time to enter the market, USAA does not stand by anybody except the bottom line. Please, if anyone is reading, I encourage you to go through your own insurance when dealing with these people. You would have a better shot asking a "Buy Here, Pay Here" dealership for better transparency. I mean it. Just pay your deductible - no matter how high. You will get it back, it may take a while, but it is better than being scammed and screwed.

I had insurance, brokerage and banking business with USAA since the 1970's. Service used to be SO GREAT!. Once you identify yourself on phone they may pass-off to another servicerep, who also knew your name and treated you with respect. Then they divided brokerage from banking and would still pass you across operators, but neither would help you with other business. Then insurance became separate, then brokerage was spun-off to Schwabb. Ten yrs ago i converted two bank accts from personal accts into trust accts. EASY, some amt of documentation, but OK. Couple months ago I recd letter saying that they had to "verify" the accounts and I had 60 days to do so. Today, I tried to log into the accts to make a transfer to my daughter and the accts didn't even show--like I had no accts. Tried the auto-chat-box --HAHAHA. Finally called USAA and after waiting for seven customers ahead of me, I was told that since I didn't answer their letter to reverify the trust information... Then they had closed the accounts and would be sending checks to me by snail-mail. The accts have been active--in fact my tenants would send their rent payments with regularity and recurring and other bills were being paid from the accounts... AND IT HAS ALL BEEN CANCELLED/CLOSED. And once an acct is closed, it cannot be re-opened--I can only open new accounts (with all the documentation that involves for new accounts).
YES, I will be opening new accounts, but they will not be at USAA. BTW my credit union has similar trust accounts and they have not requested nor required re-verification of any information. I did ask the rep if it would be possible that an aware customer service would call to remind an elderly customer before taking such a radical action. She replied "Oh no, we wouldn't do that"
She said she was sorry, but unable to do anything to help me. I said then what does customer service mean to you? I am grieving the loss of a long-time trusted friendly service (USAA) I am sad, but wiser and will quickly conclude all business and good referrals to USAA. And I will stay a-way-ay from USAA.

USAA will not except responsibility for errors made on their part. Their EXECUTIVE RESOLTION TEAM does nothing but pre-written scripts designed not to except any responsibility. I deposited a check from Navy Federal Credit Union account into my USAA account via their mobile app. This was the first time that their was a hold placed on any of my checks in 4 years. I had never deposited a check that did not clear, ever. I called to ask why a hold was placed. The said NFCU sent a reply that the check would not clear. I called NFCU to find out why they stated the check would not clear. They denied telling USAA the check would not clear. Several days later the check and deposit was returned as account closed. I made a conference call with USAA and NFCU to discuss the matter. The outcome, USAA's automated check scanner read the account number inaccurately and sent the transaction electronically using the wrong account, an account number that did not even exist. Although, they did waive the $5 fee the charge me for depositing a check that did not clear, they would not clear my record of never depositing a check that was not good all due to their error with the automated check scanner. All their EXECUTIVE RESOLUTION TEAM did was state that it was NFCU that returned the electronic transaction, never taking blame that their automated check scanner made the error. Instead of attempting to make things right, all they did was attempt to shift blame to someone other than USAA. After holding up $1000 of my funds, a change reaction that turned into a nightmare I'm still dealing with. As what they call "A VALUED MEMBER", I am here to tell you to avoid doing business with them. I had several checking accounts, savings accounts, credit cards and loans with them. They have all been closed and I am now strictly doing business Navy Federal Credit Union. USAA should be held accountable for the way they conduct business and treat their 'VALUED MEMBERS'.

I changed because of 2% Deductable on Home Ins. I am still trying to receive my Subscribers $"DUE"!