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Overview

Fireplace Doors Direct has a rating of 1.15 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Fireplace Doors Direct ranks 68th among Fireplaces sites.

How would you rate Fireplace Doors Direct?
Top Critical Review

“I was ripped off too!”

douglas r.
1/29/16

Sorry to repeat all that has been written, but paid in full, $829 and product never delivered, no return emails, no return phone calls, and now seems to have disconnected all means of communication. Let this go too long with my credit card company and they won't refund. Any ideas from anyone what the next step is?

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user douglasr19
1 review
2 helpful votes
January 29th, 2016

Sorry to repeat all that has been written, but paid in full, $829 and product never delivered, no return emails, no return phone calls, and now seems to have disconnected all means of communication. Let this go too long with my credit card company and they won't refund. Any ideas from anyone what the next step is?

Thumbnail of user jacks404
1 review
3 helpful votes
September 15th, 2015

How come nobody has gone after this company for fraud. I paid for a simple fireplace mesh screen. No one calls back or answers the phone and I never received it... and when I try to log on the site, all of a sudden my password is no good. Does anybody have a good phone number for this bogus company?

Thumbnail of user michaelf84
3 reviews
9 helpful votes
June 11th, 2014

I purchased a custom fireplace door from this site which claimed 2-3 weeks for delivery. I was told every week by Marko Posavac production was running behind. I ended up filing claim with PayPal after 6 weeks. This site only takes PayPal so good luck getting your money back. PayPal doesn't refund custom orders even if the seller did not deliver item. I'm out almost $2k, never got door, and now can't get a return call. Beware and do not order from this website.

Thumbnail of user joer148
1 review
7 helpful votes
June 1st, 2015

Ordered and paid in full with PayPal to Jodi Veikle@ *******@gmail.com
This order was placed on 4-15 -15 for Fireplace Brass Mesh Screen cost $535.50
Despite numerous attempts to contact Marko Posavac owner of FP Doors Direct, Marko will not return phone calls or emails.
Filed claim with PayPal and Visa.

Thumbnail of user stevea47
1 review
8 helpful votes
October 10th, 2014

I ordered a custom door from Fireplace Doors Direct as well. Paid with Pay Pal and received an order number and an invoice number along with an approximate 3 week delivery. After about 4 weeks I emailed to check status and Marco told me he would get back with tracing info asap. That is about all I've heard despite repeated attempts to email and call. As of October 7 their phone was disconnected. I'm wondering if this company is in the midst of bankruptcy of if the whole thing is a scam. Does anyone know?

Thumbnail of user manonc1
1 review
6 helpful votes
February 18th, 2015

I CANNOT GIVEN EVEN ONE STAR TO THIS GUY... MARKO POSAVAC... HE RUNS THIS BUSINESS AS WELL AS FIRESIDE SOLUTIONS. LIKE THE OTHER REVIEWS STATE... HE TAKES YOUR DEPOSIT AND NEVER DELIVERS. I CALLED AFTER A MONTH. HE SAID THERE WAS A DELAY IN PLATING. WHEN I TRIED CALLING BACK... HE NEVER ANSWERED MY CALLS AGAIN. WE SHOULD ALL GET TOGETHER AND SUE FOR FRAUD!

Thumbnail of user lucast9
1 review
4 helpful votes
November 8th, 2016

He is all over Craigslist under save on irrigation, complete landscaping services, Vancouver lawn sprinklers let's get our money back from this guy

Thumbnail of user jh299
1 review
2 helpful votes
October 5th, 2015

LESS THAN 1 STAR!
PLACED ORDER, NO ONE RETURNS CALLS - CHARGE YOUR ACCOUNT, NEVER RECEIVE PRODUCTS, EMAILS RETURNED UNDELIVERED, CAN'T GET MONEY BACK!
THIS IS A FRAUDULENT COMPANY! DO NOT PLACE AN ORDER WITH FIREPLACE DOORS, ITS A RIP OFF~!
HORRIBLE COMPANY ~ RIP OFF ~ FRAUD ~ FRAUD ~ FRAUD

Tip for consumers:
NO STARS - NOT A REPUTABLE COMPANY

Thumbnail of user rickg29
1 review
3 helpful votes
September 14th, 2015

Won't return calls emails constantly lies about shipping product after he stills your money

Thumbnail of user brianh90
2 reviews
6 helpful votes
October 4th, 2014

I ordered a custom fireplace door in May (paid in advanced with PayPal) and was working with Marko on print details. The few prints he sent to me for approval were not correct and I was working with him to get the dimensions correct. Now I no longer get any response from this company.

Thumbnail of user davidb310
1 review
6 helpful votes
July 22nd, 2015

Same with me. Time to get them shut down? All of you who have experienced this should do the following:

Register the complaint here: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

And here: http://www.ic3.gov/default.aspx

Thumbnail of user ba4548
1 review
5 helpful votes
July 3rd, 2014

Same with me. Ordered in Canada..."1 week" is now at 5 weeks; nothing delivered. No replies to emails or phone messages. Unbeleivable.

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