We Wood

Tl; dr: Watch received did not look like watch advertised. They claim that the quality of the watch I received was typical. Buyer beware.

I bought the Assunt Watch in the colour Nut as an anniversary gift for my boyfriend. When I received the watch I noticed that it looked really washed out - so washed out that some of the minute marks on the watch were undetectable. Also the second hand is half painted pink while the rest of it was unpainted silver which struck me as really odd.

I emailed them outlining the issues along with personal photos I took of the watch I received. Their response was "Not all watches are going to be the exact color as the picture on the website" and offered me an exchange.

I understand that wood watches are not going to have the same pattern or exact shade due to the nature of natural wood but the watch was so washed out that it look significantly different than advertised and has lost functionality with some of the minute marks essentially missing. They never offered an explanation about the half painted second hand. They claimed that all their Assunt Nut watches in their inventory looked like that. Apparently the discrepancy between the watch advertised and the watch I received was considered normal.

I was refused a refund because I bought the watch at 30% off during the Black Friday sale. At this point I wish I bought it at full price just so I can get a refund now. I have essentially spent good money on a watch that I cannot gift away due to its low quality.

I have turned down the exchange as they don't seem to see anything wrong with the watch and that doesn't exactly inspire confidence. I'm not interested in a different watch model and I don't see a point in exchanging for the same model when all "other Assunt Nuts in stock the watches all look the same".

You can make the decision yourself with the photos below of the advertised watch vs the watch I received. Buyer beware.

We-Wood is a calfornia based company that makes wooden watches, and plants a tree for every order placed. I cannot review a product yet, as I have not received anything but problems since placing my order over a month ago. Money was taken out of my account, and orders are said to arrive within 5-10 business days. After that period I emailed them asking for any update on my order, as I had not received any confirmation email whatsoever, and was replied to three days later with an email saying that there was a problem with my order and I had to call them. I did so, was told the problem was because I had recently moved and that the address given was not matching the account given, heard something about a form and my watch would be shipped after thats taken care of, and was hung up on. A week later, I receive an email saying my order has been cancelled at my request. I am currently waiting for a reply back yet again. My complaint summed up is this-when a problem occurs with my order, they keep my money and do not inform me of the problem, I have to go to them. When I go to them they tell me the problem will be fixed and then my order is cancelled. Yet the whole time they lack the communication skill to assist me, I am getting ads sent to my email for new watches and specials. I suggest avoiding this site altogether.