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Overview

Dr.Jart+ has a rating of 4.45 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. Dr.Jart+ ranks 1228th among Skin Care sites.

  • Service
    1
  • Value
    1
  • Quality
    1
1
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How would you rate Dr.Jart+?
Top Positive Review

“Great service!”

Eshley H.
4/8/21

After discovering products of this brand my skin has been changed greatly! And my everyday skin care routine for now is awesome! My skin says thanks to me! Even more I forget about skin problems such as acne and blackheads. I love these products totally! Especially daily cream with centella and tea tree and micro water which remove even waterproof make up. Moreover, delivery was so fast!

Top Critical Review

“Terrible company, worst customer service experience of my life”

blair t.
12/11/20

Worst customer service experience of my life. I am truly floored. They delivered my package to the wrong address. An address, according to UPS, a mile away from me, where someone by a different name managed to sign for my package addressed (presumably?) to me. They answered the first email, which was dismissive and didn't take responsibility. I have followed up 5x over email and there has not been a response. I called 2x and left 2 voicemails. I contacted them on instagram. I have contacted UPS 5x, who has confirmed it was sent to wrong address, but as I am not the seller/shipper/sender, I cannot file a claim or receive a refund. UPS has told me this is the sender's responsibility. UPS, where I was able to contact higher up supervisors rather than just standard customer service representatives, said they have reached out to the seller 2x with no response. Now I have filed a claim with Paypal, and they STILL have not responded. I have spent hours at this point dealing with Dr. Jart. Actual hours over the course of 2 weeks. My next step is BBB and the credit card company. Do not buy from them.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user eshleyh
2 reviews
0 helpful votes
April 8th, 2021

After discovering products of this brand my skin has been changed greatly! And my everyday skin care routine for now is awesome! My skin says thanks to me! Even more I forget about skin problems such as acne and blackheads. I love these products totally! Especially daily cream with centella and tea tree and micro water which remove even waterproof make up. Moreover, delivery was so fast!

Service
Value
Quality
Thumbnail of user leilas38
1 review
0 helpful votes
March 17th, 2021

Masks of this brand is the rescue for me! After the night without good sleeping or after a party put on your face the alginate mask of this brand refresh all consequences and make your so fresh! I want to try all of them, but my favourite one are Dr. Jart+ Cryo Rubber Moisturizing Hyaluronic Acid Mask guess this one will be good for oily skin and with acne, cause of the Acid and Dr. Jart+ Shake & Shot Shaking Rubber Elastic Shot which will be good even for dry skin.
Also I like cleansing foam and toner (just put photos)

Thumbnail of user kendral52
3 reviews
2 helpful votes
July 27th, 2020

Working from home and parenting from home has been stressful, and I've been breaking out (haven't done so since my teenage years) I tried their facial cleanser and it worked like a charm, saw results in the first week! Note: I do think you'll have to use ample amounts of the product in order to see results as quickly as I did. My first 1-2 nights I applied sparingly, and didn't have the same effect. Overall it's a great product and I'll be back for refills

Thumbnail of user fionar58
2 reviews
3 helpful votes
March 7th, 2021

Hey I want to share with you my favourities of this winter, where Dr Jart+ products rank first places, among others. Moreover, I can state that mainly all product in mine beauty case are of this brand! I love it very much!
Dr. Jart + Vital Hydra Solution Biome Essence. I advise for those who love fermented foods, who are on tretinoin and for dehydrated skin with a damaged skin barrier. Suitable for layering, and my skin can absorb it indefinitely.
Dr. Jart + Cicapair Toner. I can say with confidence that it copes with its tasks. Removes irritation and softens the skin after washing. And most importantly, this toner did not cause any side effects on my face)

Thumbnail of user blairt29
1 review
0 helpful votes
December 11th, 2020

Worst customer service experience of my life. I am truly floored. They delivered my package to the wrong address. An address, according to UPS, a mile away from me, where someone by a different name managed to sign for my package addressed (presumably?) to me.

They answered the first email, which was dismissive and didn't take responsibility. I have followed up 5x over email and there has not been a response. I called 2x and left 2 voicemails. I contacted them on instagram. I have contacted UPS 5x, who has confirmed it was sent to wrong address, but as I am not the seller/shipper/sender, I cannot file a claim or receive a refund. UPS has told me this is the sender's responsibility. UPS, where I was able to contact higher up supervisors rather than just standard customer service representatives, said they have reached out to the seller 2x with no response.

Now I have filed a claim with Paypal, and they STILL have not responded. I have spent hours at this point dealing with Dr. Jart. Actual hours over the course of 2 weeks. My next step is BBB and the credit card company.

Do not buy from them.

Thumbnail of user melaniag1
3 reviews
17 helpful votes
February 14th, 2020

I always had a bad skin, it was bad not because of the faded tone of face, it was such becasue I have a combination, nearly oil skin with the possibility to have peeling in the cheek area, but Dr. Jart with its masks and creams improved that situation.
For now I have good skin with pink blushes cheeks, fresh look with naturaly highlighted effect!

Thumbnail of user agnias
2 reviews
10 helpful votes
January 20th, 2020

I really love to try new products and the first time I tested that products were quite a great surprise for me because my skin say thanks for me for such amazing things

Thumbnail of user lollaw
1 review
0 helpful votes
January 17th, 2021

I cannot even find the words of thanks I want to say to this brand. Prodcuts of this brand have made the miracle with my skin. I always had problem oily skin, with enlarged pores. My dermatologist recommended me to use several products of this brand and after changing my daily care cosmetics I saw the marvelous results.
I can definitely recommend you to use foam of this brand called - dermaclear micro pH foam which helps to maintain good pH balance of your skin, later toner cicapair for sensitiv skin and finally the daily cream for problem skin - teatreement.
I guess I will be helpful for you.
Moroever want to thanks customer service and the girl who consulted me.

Thumbnail of user ammys4
2 reviews
0 helpful votes
March 18th, 2021

Awesome service! The delivery was very fast! I want to stress the attention to the masks of this brand. I really love alginate masks, almost all of them give a wow effect. The face is tightened, shines, peeling goes away.
But I hate fiddling with these masks. Usually it is dirty dishes, hands up to the elbows in a mask, the mask itself is in lumps, plus calculate the proportions. Well, the problem is that it dries up very quickly in the air.
All this leads to the fact that these masks are done extremely rarely. Until I found this super glass.
Everything is simple here, mixed 2 bags in a glass, shaken, applied with a spatula. There is enough time, this mask does not dry out so quickly while in a glass. And he threw it all away. It's sooooo convenient and fast. And the mask has a pleasant, elastic consistency.

Thumbnail of user juniperc1
1 review
0 helpful votes
August 10th, 2018

The masks you shake up are really fun to male and peel off! Plus they leave skin glowey and hydrated.

Thumbnail of user jennifery60
94 reviews
135 helpful votes
August 22nd, 2018

I have tried these face masks from this brand, and though they were really nice, I don't honk it was worth the high price. Dr Jart is a Korean brand, I think, but it's much more expensive than the average korean skincare

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