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US-Appliance has a rating of 4.78 stars from 14,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US-Appliance most frequently mention customer service, shopping experience, and best price. US-Appliance ranks 2nd among Kitchen Appliances sites.
I should have updated this review some time ago. First thing first - if you purchase anything from US-Appliance, you must follow to the letter their product acceptance requirements. Generally this means that you have a very limited window to respond. If you don't, you will likely be responsible for the cost of any repairs that are required. However, I ultimately found a customer service representative that was very helpful and ultimately resolved my issue. I was able to return my oven and get a replacement. It took finding that right person and to plead my case but they made it right in the end. Saved a lot by using US-Appliance.
Not recommended. You pay 140 for the visit. Then they don't fix it and schedule and appointment an other day. And no show up, no answer phone, no text nothing.
I can't say whether or not I would buy again, based on my internet shopping experience thus far. I haven't installed the appliance yet.
Ron was very helpful in answering all my questions and fast. Great Deal! Shopped around for awhile. No one can touch the deals.
After items were damaged in shipping customer service handled replacements quickly and thoroughly. Will buy from them again and recommend to others.
Fast, easy, good prices and selection. I haven't opened the box because they are still remodeling my kitchen but I feel confident that I will be pleased with the product.
Be prepared to wait for your order due to Covid product delays (not US Appliance's fault), but the order was delivered as expected and US Appliance provided excellent service and updates during the waiting process. Love my new Weber grill!
Products used:
Weber Grill
The receptionist was very friendly and helpful as was Ron who helped me with my order. I look forward to receiving my new cooktop and feel confident that US Appliance will take good care of me.
This is my 2nd time ordering from you. I'm a little disappointed in the delivery people you use here. The last guy almost wouldn't leave the appliances in the garage (easiest access) because it had a 1 inch lip! I helped push the appliances in so he wouldn't leave without delivering the order! Not good!
Looked around for new appliances after the appliances in my last appliance suite started to fail. Tried local brick and mortar places first and then went online to check pricing. No price match and they all wanted something for the delivery as well. Overall a good experience and appliances look great.
Haven't received it yet, but awesome site with great prices! We went from checking out sale prices to purchasing an entire appliance package for our kitchen within a few hours!
Great selection on items I was looking for... The prices here have been better here even after days of shopping.
I have purchase from you guys before. It was an excellent experience years ago and I believe I will again have an excellent experience.
Hopefully the appliance delivery will be just as easy as the ordering process. It was very easy to get in touch with a customer service representative when I had questions about an item, and the short wait time definitely makes me more likely to shop here over Home Depot, Lowe's, or other popular appliance stores. Thank you!
Great prices and very easy to order online. I just order so we'll see how fast shipping is. I'll let everyone know.
My biggest concern is your delivery process of only using 18-wheelers...where the court we live on is an extremely tight circle so this is not a viable option unless the trucker is willing to cart the appliances up a 180' foot driveway to our garage. Please use a smaller box truck for us to be happier clients.
Called yesterday had a great conversation, the gentleman was very helpful, provided good information.
This is my second major GE Profile appliance suite purchase from you. First was 2014 and shipped to Hilton Head Island, SC
So far so good. Not sure when I will receive my refrigerator... that information does not seem easy to find.
Very pleased with ease of purchase and price. I wish there was a way to compare multiple item sizes side by side.
Web site and chat box were both pleasant experiences. Looking forward to doing business in the future.
This is my second order from US Appliance. The ordering process is very easy as is the ability to find the appropriate products at extraordinarily low prices.
This was an amazing way to by appliances. The price and shipping was unbeatable. Our shipper was very friendly and gave us plenty of time to check appliances for damage. I would definitely recommend buying appliances through US Appliances and we will use them from now on for our appliances.
Site was easy to navigate. Had the exact refrigerator I was looking for. This is my 2nd purchase from this sight. Had the best price.
Great appliances for the price! Shipping was fast compared to other retailers in the area. Will definitely be purchasing from them again.
Second time buying an appliance package from this site. We had a great first experience which is why we are back again.
I have liked the website and shopping experience. I look forward to getting the product and seeing what the rest of the experience is.
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