- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
UrthBox has a rating of 3.17 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. UrthBox ranks 9th among Meal Delivery sites.
This company does not typically respond to reviews
No positive highlights yet
My son is the main reason why we love this brand because I always look for gluten free and healthy foods that is also affordable.
Purchased a subscription for my daughter who has celiac disease for Christmas. Annoying they make the recipient provide a credit card even when redeeming a gift. The worst though is sending her a gluten free box containing wheat in 2 products. Then arguing about it when brought to their attention. Avoid this company at all costs!
So, I got one each for my son and daughter in law for Christmas this year. Ordered in November and accidentally did a gift card on one. It took forever to get the order to go through. My son received his gift January 2nd. My daughter in law February 1st as I had to redeem the gift card in December. In communicating with them everything is a "can response". I asked for tracking numbers on shipments which I never got in January.
The boxes are filled with interesting snacks and my kids like what they have received thus far but it sure would be nice to know when they are coming.
After several email exchanges, UrthBox agreed to refund my annual fee. As others had mentioned, I didn't actually expect this to happen but, to my surprise, I received a credit on my CC statement.
If I could give a rating less than one star, I would. I received a 6-month subscription as a gift but was never told the subscription would automatically renew. Although their website says you can cancel at any time, this is false... if you don't cancel before the 1st of the month, your card is automatically charged. They will cite their policy and tell you this information is stated on their FAQ, terms of service and order receipt (which I never received and it's now obvious why). You can't reach anyone by phone and their customer service is a joke. Huge favor they did for me in cancelling for the next cycle, in 6 months and $162.00 later.
I love ordering gift boxes for friends and family and have had very good experiences with Brotein Box and Allure Beauty Box to name a few. However, I ordered a Bestowed (now called UrthBox) 3-month gift box as a gift for a friend. Ordered in July and the first box was due to come in August. Had no idea if or when the gift was received because they do not send tracking. Upon contacting them (virtually impossible to reach by phone - they suggest emailing them and it takes 24-48 hours to respond!) they informed me I would need to contact them every month to get tracking. August box was finally received the end of the month. In September, I reached out to again request the tracking info. When they finally sent it - it was tracking info for August! I emailed several times last week and have heard NOTHING. In the meantime, as of October 1 they have conveniently charged me for ANOTHER 3 month subscription! Really?!?!?! I don't even know if my friend has received the SECOND box, much less when he will receive the THIRD one - and they are charging me for ANOTHER 3 months? Tried to call this morning, but can't get a live person. If you leave a message, you are told they will call you back within 24-48 hours. I've now left messages and sent multiple emails and am waiting to hear back. Also calling my bank to report the charges and have them removed. Don't waste your money on this one! A reputable company would have customer service available to respond in a timely fashion.
Gain trust and grow your business with customer reviews.
Healthy subscription snack box service of Non-GMO and Organic foods, beverages and snacks delivered to your home or office monthly. Give as a gift or select from Classic, Gluten-Free, Vegan and Diet box options with free shipping to the U.S.> <me...
