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Claim Your BusinessUrHair has a rating of 2.25 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UrHair most frequently mention customer service, return address, and full refund problems. UrHair ranks 226th among Wigs sites.
This wig is very soft and realistic looking and also full in the back. It's very comfortable once you get it in place. Overall, this is a nice quality product!I am pretty happy with it! It's my first time ordering a wig and I'm impressed at the quality of it. It look super natural. I love it!
I ordered two wigs I've kept one but wanted to send the other back for a refund they said send us some pictures for a return so I did what they asked,no customer service they won't send me a return QR code to send this wig back, they didn't reply to my texts or emails,also not a uk based company fake based in china now I'm £101 out of pocket do not buy from these liars warning do not buy anything from this company
Bought a human hair wig. From them when it came it resembled a dead cat poor thing they w/ould not give me address to send it back to cusp care none existent
Tip for consumers:
Ur hair.co.uk poses as a uk company but buys their wigs fry china he de why theirs no return policy
I ordered two wigs I've kept one but wanted to send the other back for a refund they said send us some pictures for a return so I did what they asked,no customer service they won't send me a return QR code to send this wig back, they didn't reply to my texts or emails,also not a uk based company fake based in china now I'm £101 out of pocket do not buy from these liars warning do not buy anything from this company
Tip for consumers:
Don’t even bother as it’s so stressful this experience with URHAIR
Really poor customer service,Lucy is really unhelpful, have bought a wig,recieved a dark one and I'm blonde,ordered a short one and got a long one,this company is a SCAM,been trying to get my money back,but to no avail, they want me to keep the one I've got and they want to give me 15%back,bearing in mind its no good for me,they are disgusting, so pleased don't buy from them,November 2023.
Tip for consumers:
Don't use this company as I've lost 80pounds or should I say my husband has
Products used:
Nothing as the product is not fit for purpose
You are unlikely to receive what you ordered and the chances of a refund are slim. My experience. Bunch of so and so`s.
Tip for consumers:
Do not be fooled by the pretty website.
Products used:
Hair was s unuseable
Do not buy from these people, especially with a debit card. I ordered a human hair item and received a nasty synthetic item that looks nothing like the item depicted. After two weeks of going around in ever-decreasing circles, it is clear that the Lucy liaison person has no intention of allowing a return for a refund. They put up a really good online front-of-house website, but they will send any old thing out. Charlatans. I should have read the reviews, many of which are terrible. You can report to British Trading Standards and attempt a claim through your bank on the Chargeback scheme.
Tip for consumers:
Read reviews prior to ordering.
Products used:
Wig
I ordered a light brown bob style wig. Got a long dark brown one. After asking for more than a week for a return address, they just keep sending me auto generated emails with excuses. I paid £95 out of my sick pay, only for them to suggest I go to the hairdressers to have it cut. It feels like plastic. They claim to be UK based, but they're actually just another company from China. I wish I had read the reviews before I purchased
Tip for consumers:
Don’t
Products used:
None
I ordered a shoulder length wavy grey wig as shown in the picture so I could experience how I would look before going full on grey naturally. I chose a wig that looked youthful in the image online, what I received was a short, curly wig with a full fringe that made an old woman look older! I have tried to contact for a full refund and was told to take to a hairdresser to sort out! How can a hairdresser make a short wig long?
Tip for consumers:
Read reviews and check background first. always pay by paypal or Credit Card to get money refunded
Products used:
Wigs
Don't buy anything from this site. You get a hideous, cheap synthetic wig that is absolutely nothing like the one ordered. Lucy is rude and won't give return details. Am not getting any replies now. I have reported them to Trading Standards, PayPal and Trustpilot where they have only have fake 5* reviews or genuine 1*. Don't buy from them, you will absolutely regret it. If you do use PayPal or a credit card.
Tip for consumers:
Don’t
Products used:
Wig
A fraudulent and scam site that displays pictures of wigs, they alleged that they're making it using human hair on demand, then it turns out that the pictures shown are celebrities and people with their real hair, and this site does not produce these products and does not return shoppers' money.
They stole 350 pounds from me and keep asking more for no reason!
Tip for consumers:
DO NOT use this website and warn people you know who may need these products.
I lost 350 pounds at least for nothing!!
Products used:
Wigs and hair products
This wig is very soft and realistic looking and also full in the back. It's very comfortable once you get it in place. Overall, this is a nice quality product!I am pretty happy with it! It's my first time ordering a wig and I'm impressed at the quality of it. It look super natural. I love it!
Tip for consumers:
you will find you1fav wigs on this website
Products used:
i love the urhair wigs. so nice.will buy again
Purchased a wig from urhair and it was awful. Wanted to return but they came up with loads of excuses not to return. You can't get the address as they won't give it to you and offered me £25 out of £115. They state in their T&Cs that you can return for a full refund but they make it absolutely impossible. I advise you to think twice before spending your money with them as they don't adhere to what they put in print. I am so angry but what can i do I'm stuck
Tip for consumers:
I would advise not to waited over a month for delivery now stuck with it and £115 out of pocket
Products used:
Wig which I can't use as it's disgusting nothing like advertised totally misleading
Please don't buy from these people the wigs I wanted were so lovely OMG the one that arrived were awful straight in the bin. Never again lesson well learned.
Products used:
None
I loved this wig so much. The fit, the color, was fabulous, however, I couldn't figure out a way to style it that would look good on me. I'll keep trying to find another wig that will suit me better. Thank goodness for this website's excellent return policy! I am always pleased with the customer service and their exchange/credit policy. You do have to pay shipping back, but to me that only seems fair if you are not going to keep the wig.
Ordered what I thought to be a nice wig in picture only to open the box to a completely different wig,very orange colour synthetic not real hair tried to return but having no luck just want me to choose another one for half price god knows what I will end up with.Keep going round in circles with emails RUBISH customer service wasted £74 DO NOT BUY from this so called company
Tip for consumers:
read reviews first
Products used:
wig
This company displays unreal photos of the wigs. When I received my order, the wig was totally different from the picture and it is a very ugly and low quality wig.
Lisa, their contact person refused in several emails to provide the address for returns. She also refused to offer refund. This is a scam, please complain to stop them!
Tip for consumers:
Fraudulent website, they don't refund, the wigs on the website are not same with what you receive.
Products used:
Wig
Ordered a wig for a friend. Colour was nothing like what had been ordered and it didn't fit. Was far to big. UrHair refused to refund the money or abide by any UK web selling laws. This is a scam site selling cheap, mass prodcued, plastic wigs. Trustpilot gives them less than 1 star. These people are criminals.
Tip for consumers:
Please don't use this site. Trust pilot gives it less that 1 star. The https://www.simplywigs.co.uk/blog/more-fraudulent-wig-companies/ highlights UrHair as one of the scam/fraudulant sites advertising in the UK, with a co.uk website but are actually based in China.
Products used:
This is what was purchased Red 4" Boycuts Hairstyles Capless Synthetic Wigs (SKU: DB19215115) but it can't be used because the colour is nothing like the sales pic on the website and it does not fit. We were extremely careful in measuring prior to ordering. The wig is rubbish.
It is very pretty and noticeable. When you have it on it's obvious you're wearing a wig, but that's perfectly fine. The only reason I didn't give a five-star review is because the colors are not same as pictured, which is unfortunate, since I specifically wanted to own it for the beautiful colors. Still, it is really nice. I would definitely recommend it.
Bought wig for £80.00. Wrong wig and colour sent. Sent them emails asking for a Return Policy as none was enclosed with my order. Refused my pleas to return the wig. How can I get my money back.? Someone help me, please! Thanks
I paid £82 for a short pretty, lace cap wig.
When it arrived l realised l had been conned. The picture l originally saw as being the wig l had ordered in a Sale, had been lifted from a legitimate wig company.
The wig l received was a curly, coarse haired mop, similar to something you would wear to a halloween party.
You have been warned!
Tip for consumers:
This is a Chinese based company with a pretend U.K. address. Do not fall for it!
Products used:
I ordered a wig, which when it arrived, was absolutely nothing like the picture of the one l saw on their website.
I ordered a real hair wig, straight shoulder length. Instead I received a very long curly synthetic wig. Even though they admitted it was a mistake they refused to give me a refund saying they made it just for me and it cost them money. DO NOT USE THIS COMPANY. They also advertise a London address, if I had know it was coming from China, I would not have ordered.
Tip for consumers:
Use another Company
Products used:
None
RUN AWAY from these thieves!
I had a fake ugly wig, and it seems like they're having fun wasting your time in a ridiculous way... No human hair, nor the quality of a synthetic wig. A nightmare.
This company is s scam and are acting fraudulently. Look on the internet for trustpilot and see genuine reviews. They take your money and you receive sub standard wigs in wrong colour and style. They refuse to give refunds. I understand they are under investigation. Please be careful as what you receive will have no resemblance to what is on the site. I posted a negative feedback and they took it off. Very suspicious of those on here.
The wig I received was nothing like what I ordered. They will not give me a refund and say it will cost me to much to return it and it might get lost in the post. I paid almost £70 and they are offering me no more than 20% and keep the dreadful wig which I wouldn't wear. There is no customer care whatsoever with these people. Please do not buy from these people as you will just waste your money.
Tip for consumers:
Do not buy if you are not happy with your wig the wont give you a refund.
Products used:
Wig
WARNING!. DO NOT USE THIS BUSINESS. Damaged wig and terrible customer service
Ignore positive reviews posted before November 2022. They were, in most part, generated by the business.
Do not buy a wig from this business. They are running a scam.
I ordered a wig — £166 — and it wasn't delivered until I sent three emails over the course of 28 days.
When the wig arrived it was damaged, unwearable, and it came in a broken and recycled box which belonged to a different company, and it came without a receipt.
When I asked to return the wig in exchange for a refund, I was told to take the wig to a hairdresser for repairs. When I refused, I was told to 'try it a different way'.
DO NOT TOUCH THIS BUSINESS.
Tip for consumers:
I investigated the reasons why a business that is so grossly misleading and deceptive has, in the past received positive reviews.
It seems the business has changed hands, is no longer run, owned or operated in the U.K. and all recent positive reviews are self-generated.
Products used:
A wig.
Cost: £166.
Delivered with significant damage after 28 days..
On the website the wig was misrepresented.
The business I run off-shore and refuses to issue refunds.
I have alopecia and purchase wigs from here often, for >6 years now. I am 64 and I have so many wigs and wanted something that was light that can be worn all day without bothering me. This is it. This wig was newly out when I ordered it. I'm thrilled with it. I style it just like the picture and have received many compliments. The color, texture and style is so natural. My husband is used to me changing my wigs daily but this one caught his attention. A male friend I haven't seen in a few months told me, without prompting, this is his favorite wig yet! I'm ordering another one and putting a bunch of my wigs in storage. PS, love the price.
These guys are LOCATED in China therefore you'll need to pay imported duties to receive your item! Not human hair wigs! Worse customer service. Opened an official claim against them!
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