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Claim Your BusinessUrban Decay has a rating of 3.7 stars from 238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality, and little bit. Urban Decay ranks 4th among Cruelty-Free sites.
Their return policy is pretty much a nightmare. I received my product missing its foundation in the compact case, all because of some manufacturing issue. When I reached out to customer service, their solution was to give me a measly 20% off code for another purchase. It's frustrating when the mistake isn't yours, yet you're the one left hanging without a proper solution.
I can't believe that nowadays there is such a cosmetic brand that hides the little word in their policy that all sales are final, instead of marking the final sale on the webpage. No price match or no return allowed, and customer representatives are holding different words. Bunch of liars. I will never ever shop with them again.
Technically safe to purchase from, but engages in fraudulent marketing: in their "Before and After" shots, their After images have not only the product advertised, but other unmentioned make-up product(s) included, leading to an "After" photo that is not possible when only using the product advertised.
Urban Decay, part of "L'oreal", has been reported to the United States FTC for illegal marketing practices.
Great colors but they do not sit well on my skin. It says quality but not sure what's in the make-up. Beware of break-outs and rashes.
They have provided me a great professional service for an affordable price for a nonprofit organization like ours.
Urban decay is a site which is all about make. It has products for eyes to face and what not. Products are of good quality. There lipstick shades are really cool.
Good web, im learn about fashion and other in this web, I think I learn something about this. Thank you very much.
I they work well for me. I have young skin so maybe not much is needed of them. But anyway, good products. Makes my skin feel nice and smooth especially after a night clubbing. Thank you.
Good support, pleasant prices, great products! Сonvenient to track your order!
Use this service for over 5 years
The only plus of this site is that I got my refund back. As the cosmetic wishes to be better and cheaper.
Overall I had a good experience, however, the user interface really could use some work. I give it a solid C grade.
I wonder how one can have this much slow services with very good quality of products. One needs to put order long time ago to get it on time. But I really like their products, very friendly to skin.
I absolutely love their Naked concealers and eye primers. Aside from that, their palettes are alright. They tend to come out with a lot of shimmer eye-shadows but have yet to master them. The shimmer eye-shadows do not ever seem to stick on well.
I bought a eyeshadows and lipstick, quality is good and makes me very beautiful, but the price is a little expensive. Very satisfied with this shopping experience
I ordered from Urbandecay a few months back I ordered;
Lickable sparkle body powder
Turquiose eyeshadow
Lipgloss
After some credit card misshaps they sent me my package where I was so frantic in opening it.
To say the least I was not very impressed. All the packaging was horrible, the plastic container where the lip gloss had come in, was broken and twisted as if someone had trouble for taking it off. The glittery powder was EVERYWHERE.
I don't know if I will order from here again.
The urban decay finishing spray keeps everything in place for a VERY long time but it left my face looking shiny and sticky, which I didn't like at all.
I am pretty satisfied for the most part of all the things I have bought but it is way too overpriced. I bought a mascara and it was watery and took way to long to dry. I have a few other products that I feel could be improved but I would have to rate okay because I still use their products anyway.
Dunno what the fuss is about urban decay make up so spent $50 to get free shipping. I can't comment on the quality of my product because I've yet to receive it. I purchased my items on august 19th and i received an email on the 28th that it was FINALLY packaged and has been shipped. WTF urban decay you've been here for 15 years now and it takes your near 10 days to package something? I've received stuff from urban outfitters and last saturday and i ordered my items five days later than at urban decay. It receives a 3 star for probably good products and sales are no joke pricings range from $1~30 ish nearly over half price for many items but shipping is $#*!! Is it becaues its free?
I don't know customer service but i seriously wanted to complain.
Feminine, a little dangerous and a lot of fun, Urban Decay offers high-performance cosmetics, like eyeshadow, eyeliner, primer, lipstick, foundation and more.
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