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How would you rate Urban Decay?
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California
23 reviews
77 helpful votes
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Some great products
April 14, 2017

A lot of things in this collection are geared to a younger customer, but there are two products I consider must haves. The first one is an eye shadow called "Space Cowboy" it is glittery without being over the top, you can even wear it during it the day. It is essentially sheer, so you can apply it over any color eyeshadow for a little glam. It also looks good by itself with no eyeliner, especially when wearing a darker lip.
The other product is their anti aging eyeshadow primer. Most eyeshadow primers dry out the lid so your product doesn't set into your crease or smear, but they do this by creating a dry surface. That's the opposite of what I want, because my eyelids are not oily. I really only use this with a cream shadow formula.

Date of experience: April 14, 2017
North Carolina
39 reviews
17 helpful votes
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One of the best
September 10, 2018

This is a amazing brand of makeup one of the best on the market today they have really popping colors in lip nail eyes in all there makeup I just love it it's a little costly but oh well the price you pay for goodness

Date of experience: September 9, 2018
Bangladesh
3 reviews
7 helpful votes
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Awesome
July 30, 2020

My brother is studying in US and somehow I need to discover this brand for him. This is such a good brand for make-up & cosmetics all together. He just glad with all the product. Thanks for being there
You are most Recommended.

Date of experience: July 30, 2020
California
2 reviews
4 helpful votes
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Shimmer Eyeshadows
November 20, 2017

I absolutely love their Naked concealers and eye primers. Aside from that, their palettes are alright. They tend to come out with a lot of shimmer eye-shadows but have yet to master them. The shimmer eye-shadows do not ever seem to stick on well.

Date of experience: November 19, 2017
Kentucky
1 review
2 helpful votes
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Horrible experience
January 5, 2022

Ordered three pallets of Naked for Christmas presents. No where did it say No Returns. They split the orders and charged shipping to get around the $50 free shipping and then told me I have to go to Return policy to find out that the Free no questions asked return policy doesn't apply to this! What a horrible experience! READ ALL the fine print before placing an order!

Date of experience: January 5, 2022
Alabama
2 reviews
0 helpful votes
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Nope
December 1, 2022

While I was shopping the UD site with stuff in my cart, the Cyber Monday sale ended and everything went up. I was a loyal UD fan before that happened. Never using them again.

Date of experience: December 1, 2022
Arkansas
2 reviews
4 helpful votes
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Very slow services!
March 2, 2019

Well, if someone wants to order their any product, they must need to order it years ago. YES, because their delivery services are so slow. It takes a lot of time. No matter the quality of product is good.

Date of experience: March 2, 2019
Massachusetts
5 reviews
1 helpful vote
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I am pretty satisfied for the most part of all the things I have bought but it is way too overpriced. I bought a mascara and it was watery and took way to long to dry. I have a few other products that I feel could be improved but I would have to rate okay because I still use their products anyway.

Date of experience: April 18, 2017
India
2 reviews
4 helpful votes
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Good Products
September 9, 2020

I they work well for me. I have young skin so maybe not much is needed of them. But anyway, good products. Makes my skin feel nice and smooth especially after a night clubbing. Thank you.

Date of experience: September 8, 2020
Ohio
1 review
0 helpful votes
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Urban Decay was super shady about my order. I signed up for their email program to get a free qift with purchase but, after looking at my receipt realized I didn't get it. No big deal. So I called to have them add it. They said that he couldn't make adjustments to an order so he cancelled it and looked at my $48 order and said I could apply this coupon code to get the gift. Hung up, went to reorder, applied the coupon code, coupon code denied. Okay... Called back. They said "oops, that gift is only for purchases over $60! I'm so sorry they told you you could use it." Well shoot. Couldn't reverse the cancelation and takes 3 days to return the money. Welp, guess I still have to reorder and am out double the amount I planned on until they return the money from the original order to my account. But then, get this: My original order receipt said it was $48.29, but they charged $49.29 to my account. Whatever, I'll get it back. But then my second order with the SAME EXACT thing came out to $47.71 on the receipt but they charged me $48.41 according to my bank account. What gives!?

I expected much more out of such a well-funded, seemingly reputable, international brand like Urban Decay. It's disappointing to say the least.

Date of experience: November 20, 2020
Pennsylvania
1 review
4 helpful votes
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The Worst!
December 21, 2020

Wish I could give zero stars! Worst customer service ever and their products have gone down hill as well! Only shipped half my order and didn't want to replace it. They said had been happening frequently. Tried to charge me more for a replacement and wasted hours of my time on hold. Never called back as advised. They are horrible.

Date of experience: December 21, 2020
Cameroon
4 reviews
32 helpful votes
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Great products very convenient to track your order. The prices are also so affordable. Customer service is top notch, highly recommendable. T I have been using this service for a very long period.
Highly recommended.

Date of experience: September 30, 2019
India
6 reviews
1 helpful vote
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This is a fantastic cosmetic and beauty brand. They have some excellent makeup brushes and eye shadows. Superb building quality. There is a wide range available for variety of eye shadow shades to choose from.
Daily wear makeup product which stays whole day long.

Date of experience: March 5, 2021
Arizona
4 reviews
20 helpful votes
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We learned about this case in law school.
Urban Decay was started by 2 friends in a kitchen. One friend had the actual idea for the company, came up with the names, worked thousands of hours with no pay doing all the actual work of the company, the other put up the money. Guess which one screwed the other over and took control of the business, claiming it as her own brainchild and stealthily forcing the other one out? Yep, the rich, entitles one.
I will NEVER buy Urban Decay.
No scruples, no morals.
Read the case yourself: Holmes v Lerner, 74 Cal. App. 4th, 442.

Date of experience: June 3, 2017
Pakistan
4 reviews
18 helpful votes
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Best make up kit
May 31, 2019

I love it. Its product is very use full with good quality.
I was aware of this palette but because of the price point at the time when I was thinking of buying it I ended up buying a dupe of this and it was okay. But then the announcement came out with this palette being discontinued that I decided to grab this while the price was 50% off retail. I regret not buying this earlier as the palette has great neutral shade range that is perfect to use for every occasion. I experienced minimal shadow kickback and product very blendable with great pigment colours. Lasts at least a few hours for me as I have oily lids. I didn't wear eyeshadow unless I was going to an event but looks like I may start using the skin tone shades to brighten my eyes for casual outings.

Date of experience: May 30, 2019
South Carolina
2 reviews
2 helpful votes
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My first and foremost choice for make up. I got a dreamy highlighter from here. The palette was so beautiful that I did not want to use it at first. Urban decay has always fulfilled my unsaid wishes with their make up products. And of course, it takes a lot of load on my pocket as well. But MAKEUP FIRST!

Date of experience: February 26, 2019
Michigan
4 reviews
24 helpful votes
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Urban Decay is probably my favorite eyeshadow brand. The colors are just amazing. Yeah you might be able to find the same colors other places for cheaper but they don't go on nice and smooth and stay on throughout the day. When I use Urban Decay primer with my colors I can get a second day out of my makeup. I know that's not good to do but oh well.

Date of experience: September 17, 2017
Illinois
4 reviews
17 helpful votes
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My Decay
April 19, 2017

I love shopping urban decay they not only have items that you can find on other sites for less money but the quality of the merchandise they sell is almost at the pro level I am extremely excited whenever I see something delivered from urban decay because I know that whatever it is that I bought is going to be quality and last me a while... I absolutely love this website!

Date of experience: April 19, 2017
Georgia
94 reviews
135 helpful votes
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Love!
August 20, 2018

I absolutely love urban decay. Their eyeshadows are really soft and nice, and the complexion products are full coverage. Bit expensive, but good, especially if you want your products to last you for a while.

Date of experience: August 20, 2018
India
16 reviews
15 helpful votes
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This is one of my favorite brands of cosmetics. Anything I've bought from Urban Decay has been fantastic! This company has a fantastic product range. I'd been looking for the right foundation for me for years and had yet to find it until I purchased Urban Decay's Stay Naked Foundation. It's almost perfect! The eye primer potion is another of my favorites.

Date of experience: May 19, 2021

Overview

Urban Decay has a rating of 4.1 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Urban Decay most frequently mention eye shadow, good quality and long time. Urban Decay ranks 2nd among Cruelty-Free sites.

service
23
value
22
shipping
20
returns
19
quality
22
+14