• Upzy

Overview

Upzy has a rating of 4.03 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys, and customer service. Upzy ranks 9th among Bicycle sites.

  • Service
    39
  • Value
    40
  • Shipping
    39
  • Returns
    6
  • Quality
    40
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • I've never had a store's customer service respond so quickly before.
  • The rower came in about 6 days (a little longer than I wanted), but not too bad.

Critical highlights

No critical highlights yet

How would you rate Upzy?
Top Positive Review

“I buy again from wayfair at this 2023 holidy”

Enna y.
11/18/23

I bought Two ford and one jeeps from wayfair,the company was Moderno kids, i serch moderno kids and see te vendor ten bouht cars. Very good kids cars to drive, 2seater ride on car ever. I sugest you will see my experience and buy a kids car from moderno kids.

Top Critical Review

“The returns policy posted is a lie”

j l.
2/16/22

I bought this only because they said if I wasn't completely satisfied, they could send me a return authorization and they had a 15 day return window. Approx 3 days after I got it, I notified them I was not completely satisfied. So now they are saying if I want to return it, they are demanding I pay for shipping (outgoing - to me!), and return shipping, plus a 15% restocking fee. This is their buyer's remorse return policy. They are cryptic when answering emails, plus delay in answering. I haven't had a response for a few days now. It seems their strategy is to let the 15 days expire and then tell me no refund because I didn't get it back to them on time. I imagine it would cost $150 to return it, which is a little more than a third the cost of the scooter. This is not a company I would suggest doing business with. I have never even heard of a company demand I pay the original cost to ship it when they offer free shipping! I only got on it once so I could determine whether or not I was satisfied. Three strides in and my hip broke. Scooter was in perfect condition. They demanded I send them pictures. I did. Not a spec of dust on it. Box when I got it though was all mutilated. How could I know if I was satisfied when it was still in the box! These people are a bunch of liars and absolutely horrific to deal with. I'm surprised they are still in business. Any positive reviews here must be fake

Reviews (52)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) 6 days (3)
Thumbnail of user ennay1
4 reviews
5 helpful votes
November 18th, 2023

I bought Two ford and one jeeps from wayfair,the company was Moderno kids, i serch moderno kids and see te vendor ten bouht cars. Very good kids cars to drive, 2seater ride on car ever. I sugest you will see my experience and buy a kids car from moderno kids.

Tip for consumers:
I highly recommended to modeno kids .

Products used:
Serc on wayfair moderno kids ,

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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks very much for your review Enna!

Thumbnail of user williamm5539
1 review
0 helpful votes
August 14th, 2023

Upzy has lots of cool goped scooters so i'm a huge fan. Bought 2 gsr cruisers from them, and overall experience was pleasant. Will be back again

Products used:
gsr cruiser

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Value
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Quality
Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your great review William! You're welcome to shop with us again anytime :)

Thumbnail of user marcusr233
1 review
0 helpful votes
December 24th, 2022

I had an great experience with upzy. Had to get a dirt bike delivered before christmas for my son, and it came early! I will definitely be doing my christmas shopping again with upzy! This is after a terrible experience on another site where something was in stock but actually wasn't. Nice to know that a "mom and pop" shop like upzy really cares about its customers!

Products used:
mototec dirt bike

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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thank you for your nice review Marcus! Merry Christmas! :)

Thumbnail of user vincentl213
1 review
1 helpful vote
June 6th, 2021

We bought our empire fireplace from upzy as they had the best prices, and they responded to an email 10 minutes after i sent it. I think the responsiveness of staff is a great indicator of how your purchase will go. I was pleased when our fireplace came with all the related accessories in 8 days time, which is great for an item of this size and with the recent covid delays. Thanks to the entire upzy team, our living room looks amazing now

Products used:
empire boulevard

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Value
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Thumbnail of user oscarf91
1 review
0 helpful votes
May 11th, 2021

I was looking really hard for the specific go-kart that I wanted, and Upzy by far had the best prices and friendliest customer service. As someone who works in customer service myself, I know how important it is to make a customer feel comfortable with an online purchase, and Upzy deserves a lot of props for that. Delivery was easy and assembly was a little complicated, but managed to put together the darn thing. Thanks guys!

Products used:
gobowen

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Value
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Thumbnail of user saml707
1 review
0 helpful votes
May 23rd, 2022

Thanks upzy for the great service and fast shipping on my raptor. Im a part of a offroad club here and will recommend you to other members

Products used:
raptor

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Value
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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your nice review Sam! Enjoy riding your Raptor ATV!

Thumbnail of user davids7090
1 review
0 helpful votes
December 8th, 2021

Fast delivery and amazing communication. There was a delay due to the port congestions, but that's a worldwide issue, and upzy handled it quickly and sent personal emails to me to keep me updated. Thanks for that, not a lot of companies will do that. Will be buying more stuff from you guys soon this christmas!

Products used:
gobowen baha

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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your great review David! We're so happy that you had a good shopping experience with us :)

Thumbnail of user marcusm361
1 review
0 helpful votes
July 24th, 2022

I got a coupla BMXs from Upzy and they have always replied quickly to any questions i had. The eastern i ordered took about 10 days to deliver (including weekends) and arrived in good condition. Bought another one for my neighbor. Thanks for the quick service

Products used:
eastern paydirt

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Value
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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your nice review Marcus!

Thumbnail of user keithr348
18 reviews
6 helpful votes
April 6th, 2021

For my daughter's birthday, I ordered a scooter from Upzy.com. It arrived on time and in good condition. I was a little confused about the size, but it was fine, and the scooter is also attractive. My daughter is impressed with her scooter. The customer support is outstanding. They treat their customers with dignity. They often make appropriate recommendations when it comes to selecting the appropriate items. This is something I strongly suggest.

Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your great review and kind words Keith! We greatly appreciate it. Hope your daughter enjoys riding her scooter for many years to come :)

Thumbnail of user micheller2035
1 review
0 helpful votes
April 30th, 2022

I bought my sauna from them, even though I was researching Amazon before. They had the best prices and the fastest shipping, so pulled the trigger. Was surprised! Sauna came fast and emails were timely and friendly. I will be buying from you folks again!

Products used:
Golden designs sauna

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Value
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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for the kind words and nice review Michelle! Enjoy your sauna!

Thumbnail of user marcush237
1 review
0 helpful votes
February 16th, 2022

Upzy is one of those rare companies that actually are available after the sale. I bought a scooter from them and had to deal with warranty issues afterward, and they helped me with the manufacturer during the entire warranty process. I would recommend them over and over again!

Products used:
mototec

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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your awesome review Marcus! We really appreciate it :)

Thumbnail of user quinnh38
1 review
0 helpful votes
April 23rd, 2021

Largeeee selection of products, and fast shipping. My son loves the 1000w go kart, he cant stop driving it around the hood. Thanks so much for the great service :)

Products used:
gobowen 1000w gokart

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Value
Shipping
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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your awesome review Quinn! We hope your son continues to enjoy riding his electric go kart!

Thumbnail of user sallyj90
1 review
1 helpful vote
January 18th, 2020

Upzy rocks! They are honest in dealing with their customers, and they seem to have the lowest prices out there (for go-karts anyway, since that's what I got). They prefer emailing (their email responses are fast), however if you do call them and you can't manage to reach anybody, they'll always call you back. I got an electric kart for my daughter and she loves it! Will come back again in the future

Tip for consumers:
send them an email, they reply fast unlike a lot of companies out there that don't even answer their emails

Products used:
gobowen baha electric kart

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Value
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Thumbnail of user benjaminm516
1 review
0 helpful votes
March 1st, 2022

I got a fireplace from upzy and the whole process from start to finish was easy. The only thing i would improve upon was the delivery time, it took about 2 weeks to deliver to me. Besides that, i had no problems with shopping here and i would recommend it to others

Products used:
majestic fireplace

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Value
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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your great review Benjamin! We're glad you had an easy shopping experience with us, and are happy with your fireplace!

Thumbnail of user peterf504
1 review
0 helpful votes
September 29th, 2020

I bought a Surrey bike from Upzy. I wanted to make sure that my family could go outdoors and do something fun during Covid. I had a million questions before ordering, and each time I would get an email response promptly. Upzy really seems to care about the customer experience, and that's rare nowadays. Thank you! Will be back again sometime

Products used:
Surrey Deluxe

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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks so much for your great review Peter! We're so glad that you had a great shopping experience, and even happier that the Surrey bike is providing you with lots of family fun! Happy riding :)

Thumbnail of user williamm3358
1 review
0 helpful votes
October 27th, 2021

Hi I bought a gokart from them and it was shipped quickly and packed really well. I would definitely buy from Upzy again. In fact, looking to see what they have for xmas. Thanks guys!

Products used:
gobowen baha

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Value
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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your great review William! Come check us out again over the holidays, we will have a sale going on :)

Thumbnail of user rogers567
1 review
2 helpful votes
July 8th, 2020

Ordering from upzy is far the best online shopping experience I've ever had. I got two razor dirt bikes and they had the best prices and also their cust service was the most responsive. Love their large selection of products to choose from. My 2 boys are stoked with their gifts! Plus gives them something to do during covid. Thanks guys!

Products used:
Razor dirt bikes

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Value
Shipping
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Thumbnail of user aifuwao
2 reviews
2 helpful votes
May 25th, 2019

Hello! Ordered a Belize Buddy Trike so I can go for rides with me nephew. The Trike itself was durable and high quality. The seat in the back is enough to fit 1 other adult, although you can prob squeeze in 2 kids back there. I do all the pedalin'! The orange frame suits us nicely, perfect for riding in Georgia. Hmm now if only they sold more accessories with this trike... Overall really happy with the product, and would do business with Upzy again

Products used:
Buddy Trike

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Thumbnail of user thomasr1132
1 review
0 helpful votes
March 25th, 2021

Thanks upzy for the amazing service when I got my Evolv e-scooter. My scooter came faster than expected, and is tons of fun. Good prices, and the only place I could find stateside that sold Evolv. Mucho gracias!

Products used:
Evolv Pro

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Thumbnail of user felicias264
1 review
1 helpful vote
May 9th, 2020

I bought a bike from Upzy and were really surprised that they managed to deliver it quickly (within a week) especially during a time like this. Thanks for making my little boy happy with his gift! Will come back and shop again

Products used:
Elite CMNDR

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Thumbnail of user harryp197
1 review
0 helpful votes
December 13th, 2020

Bought 2 riding toys for my daughters, and they're really happy with it! Fast shipping and responsive customer service are always good signs in a company. Thanks for everything!

Thumbnail of user alexb1554
1 review
0 helpful votes
October 31st, 2022

Upzy is a fantastic site if you're looking for lots of products at lower than average prices (compared to everyone else). Id highly recommend them!

Products used:
i ended up using the fat tire tricycle

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Thumbnail of user maxf49
Upzy -. – Upzy Rep

Thanks for your great review Alex!

Thumbnail of user elijahm94
1 review
0 helpful votes
August 18th, 2021

We got our pony cycle in record time- less than a week. In a day and age where there's sooo many delays, it's refreshing to know that we can still get hard-to-find items quickly and cheaply. Thank you team!

Products used:
pony cycle Unicorn

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Thumbnail of user frankr318
1 review
0 helpful votes
January 27th, 2020

I've been scouring the Internet trying to find the perfect direct vent fireplace for my living room, and came across Upzy. They have a lot of stuff and models, but once you narrow it down to certain categories it was fairly easy to navigate. I had tons of questions on liners and decorative stones, but was patiently pointed in the right direction each time. Finally, got an Empire model that I'm over the moon with! My living room is now complete. Thanks Upzy for your patience in answering all my questions and for having the fireplace promptly delivered.

Products used:
Empire Tahoe Direct Vent

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Value
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Thumbnail of user xaverl1
1 review
0 helpful votes
January 5th, 2020

I bought 2 dirt bikes for my 2 boys this past Christmas, and Upzy shipped them promptly and they arrived in mint condition. They have been courteous and friendly the entire order process, and I know that's difficult seeing as it was the Christmas season ( i work in retail as well). Thanks for making Christmas special for my boys, we'll be coming back to purchase more things soon!

Tip for consumers:
Email them, they'll answer your questions

Products used:
mototec Demons

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Value
Shipping
Quality

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From the business

Upzy is your one-stop shop for exceptional products that make your life easy. We feature thousands of items in hundreds of categories-> all at the best prices!

Company Representative

Thumbnail of user maxf49
Upzy -.

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