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Upzy has a rating of 4.03 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys, and customer service. Upzy ranks 9th among Bicycle sites.
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I bought Two ford and one jeeps from wayfair,the company was Moderno kids, i serch moderno kids and see te vendor ten bouht cars. Very good kids cars to drive, 2seater ride on car ever. I sugest you will see my experience and buy a kids car from moderno kids.
I bought this only because they said if I wasn't completely satisfied, they could send me a return authorization and they had a 15 day return window. Approx 3 days after I got it, I notified them I was not completely satisfied. So now they are saying if I want to return it, they are demanding I pay for shipping (outgoing - to me!), and return shipping, plus a 15% restocking fee. This is their buyer's remorse return policy. They are cryptic when answering emails, plus delay in answering. I haven't had a response for a few days now. It seems their strategy is to let the 15 days expire and then tell me no refund because I didn't get it back to them on time. I imagine it would cost $150 to return it, which is a little more than a third the cost of the scooter. This is not a company I would suggest doing business with. I have never even heard of a company demand I pay the original cost to ship it when they offer free shipping! I only got on it once so I could determine whether or not I was satisfied. Three strides in and my hip broke. Scooter was in perfect condition. They demanded I send them pictures. I did. Not a spec of dust on it. Box when I got it though was all mutilated. How could I know if I was satisfied when it was still in the box! These people are a bunch of liars and absolutely horrific to deal with. I'm surprised they are still in business. Any positive reviews here must be fake
I bought this only because they said if I wasn't completely satisfied, they could send me a return authorization and they had a 15 day return window. Approx 3 days after I got it, I notified them I was not completely satisfied. So now they are saying if I want to return it, they are demanding I pay for shipping (outgoing - to me!), and return shipping, plus a 15% restocking fee. This is their buyer's remorse return policy. They are cryptic when answering emails, plus delay in answering. I haven't had a response for a few days now. It seems their strategy is to let the 15 days expire and then tell me no refund because I didn't get it back to them on time. I imagine it would cost $150 to return it, which is a little more than a third the cost of the scooter. This is not a company I would suggest doing business with. I have never even heard of a company demand I pay the original cost to ship it when they offer free shipping!
I only got on it once so I could determine whether or not I was satisfied. Three strides in and my hip broke. Scooter was in perfect condition. They demanded I send them pictures. I did. Not a spec of dust on it. Box when I got it though was all mutilated. How could I know if I was satisfied when it was still in the box! These people are a bunch of liars and absolutely horrific to deal with. I'm surprised they are still in business. Any positive reviews here must be fake
Products used:
I bought the stupid kick scooter and it was a huge waste of money. Too high off the ground for anyone under seven feet tall
I bought a bike and now they're asking for another $50 seems kind of odd to me some people might call it extortion
Hi David. Thank you for your feedback. We sincerely apologize for any inconvenience caused. As per our correspondence, this was an extremely rare one-off case. Nonetheless, we took full responsibility and ownership for your order. As per your request, your order was immediately canceled and refunded in full.
We are striving to improve everyday as a family-owned business, and greatly appreciate your support!
Thank you for your patience and understanding :)
I order a scooter from them on May 14th when it arrived it was a jr not the normal size one... I bought it for my daughters birthday when the wrong size came I hurried and ordered the right size... i then on May 22nd I tried sending them and email about returning the item the person I am dealing with his name is Joe here we are July 1st and we are no closer to having this scooter returned they want $30 to ship it and to restock it that to me is ridiculous he said if you returned something to a store you would have to spend $$ on gas that was his come back seriously... in addition to it taking over 6 weeks now and I still havnt been sent the postage information or address where to send it... his last email told me I would be better off to sell it locally or give it to someone... I asked to have some of the fees waved since it has taken sooooooooo long to get it returned and he told me NO... horrible customer service I don't advise anyone using them
Hi Carolyn. Thanks for your review. We need to point out several things regarding your order #18756.
1) From the moment you received the order, you demanded a refund immediately. There was nothing wrong with your scooter. It's not true that we sent you the wrong size, we sent you the exact scooter you ordered. We have written confirmation of your order, which was for the Space Scooter X360 JUNIOR scooter. This was advertised as a JUNIOR scooter and it was what you ordered. It was simply a case of buyer's remorse on your part. We notified you that if you want a refund, you will have to return the scooter first, which is standard protocol for any business.
2). We are absolutely 100% ok with you returning your scooter. We simply ask that you adhere to our return policy (which you agreed to when you placed an order by checking off the Terms and Conditions on our site). For full transparency, our return policy is found here: https://www.upzy.com/pages/shipping-and-returns
3). You refused to return the scooter as you did not want to pay for return shipping. You kept on demanding a refund, which we have written confirmation of. As per 1) above, we are unable to refund you until you return the scooter. In a situation like yours where there was nothing wrong with the scooter and it was a case of buyer's remorse, you would have to pay for return shipping. Again, we are ok with you returning it, but we're unable to waive the return shipping cost. You refused and that was when you wrote your review.
At the moment, you still have your scooter. If you'd like to return it in accordance with our policy, we'd be more than happy to assist you with that.
Thank you and stay safe.
Best,
Team Upzy
This company (Upzy.com), is a disgrace to the global online business market.
They assume no responsibility for anything they sell.
Do not purchase anything from this company. You will regret it!
Hi Doug, sorry to hear about your situation. We looked at your order and saw it was fulfilled successfully. You requested getting a new free motor (which fell under your warranty period), and we were more than happy to oblige and ship it to you for free, no problem at all. However, when we informed you there was a slight wait time on this motor (which was out of our control as we had to wait for it to ship from overseas), this wasn't to your satisfaction, and that was when you wrote this review. For full transparency, here is a screenshot of our email exchange:
https://www.screencast.com/t/8XLYyK4lls
Kindly let us know if you'd still require assistance. You can reach out to aftersales@upzy.com. Thank you very much!
Oh, and not good if the manufacturer happens to be Prodecotech, who are certainly 'polite' enuff (if you can even get ahold of 'em). Like with my electric bike, which is nice enough... but took over 4 months to arrive, along with lotsa 'the dog ate my homework' kinda lame excuses the whole time. Then when it finally did arrive, was immediately apparent the battery already had 'issues'... which they're 'unable' to replace, supposedly because they're waiting for the 'next batch' from Taiwan (what, like they don't even have a single battery left)?! And you can forget about any help from Upzy, who'll just tell 'ya to keep trying to contact the manufacturer (lol)!
Hi Matt,
Thanks for sharing your feedback. As we are an online retailer and ProdecoTech is the manufacturer and shipper, your ProdecoTech bike was shipped out and delivered directly from the current ProdecoTech warehouse in Florida. The manufacturer-direct shipping ensures that customers always receive the absolute lowest prices.
Regarding your order, we are still in communication with ProdecoTech as part of our aftersales service and want to assist you the best way we can. We truly appreciate your time and patience during this process. We do admit they are difficult to get a hold of at times, especially the right person. I believe you also spoke to ProdecoTech directly regarding the battery situation.
Right now, we DO have a new replacement battery allocated for you on their next shipment, so at this point we'll just have to wait for the battery to arrive. We will continue to monitor your order and let you know of any updates. Thank you very much!
Best,
Upzy Team
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Hi J, we responded immediately to you the moment you contacted us about this. You admitted you used the scooter. We looked into the situation and it was gathered there was absolutely nothing wrong with the scooter. As per our policy, we do not accept the return of used items. Thank you