• Upromise

Upromise

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Overview

Upromise has a rating of 1.49 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upromise most frequently mention customer service, credit card, and email address problems. Upromise ranks 400th among Personal Finance sites.

  • Service
    25
  • Value
    20
  • Shipping
    2
  • Returns
    5
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • But Upromise.com will not let me log in -- THERE IS NO UPROMISE CUSTOMER SERVICE ANY LONGER.
How would you rate Upromise?
Top Positive Review

“UPromise is good”

Ben B.
11/15/19

As far as I can tell UPromise is pretty solid really. I read some of these posts and I just didn't understand the negativity? I have a linked 529 account and it has worked well I think. I will say they did cut what they were rewarding in 18, but these companies got to do something to stay profitable I guess? I really don't have too much negative, it does take a while to get money posted to account and sometimes I wonder if there is a catch later down the road? But right now seems good.

Top Critical Review

“They suddenly deactivated my account without any justification”

Dominik B.
12/28/23

They suddenly deactivated my account without any justification after I had earned a considerable amount of money in rewards. They were audacious to the point that they deactivated my account RIGHT BEFORE the due date for the transfer to be made. No response from their customer support either. This website/company is a scam and there should be a class action initiated against it, so it can no longer rid people of their time and potential cash opportunities which could otherwise be realized elsewhere. BEWARE!

Reviews (76)

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customer service (21)
Thumbnail of user benb416
1 review
2 helpful votes
November 15th, 2019

As far as I can tell UPromise is pretty solid really. I read some of these posts and I just didn't understand the negativity? I have a linked 529 account and it has worked well I think. I will say they did cut what they were rewarding in 18, but these companies got to do something to stay profitable I guess? I really don't have too much negative, it does take a while to get money posted to account and sometimes I wonder if there is a catch later down the road? But right now seems good.

Thumbnail of user brendat7
17 reviews
54 helpful votes
September 5th, 2016

Upromise is a rebate website. They have stores you shop from and you: get a percentage payback of what you spend. For example: Store A offers 5% payback, you get 5 dollars. AND if you open their credit card (mastercard) you most of the time receive another 5% payback. Easy math... 10 dollars payback. Small purchases add up. They offer ways to save for college with savings accounts that you can have them automatically transfer your paybacks to and earn interest. It is fun and they come through for you.

Thumbnail of user janiceh132
8 reviews
7 helpful votes
September 28th, 2018

I do not elect to have my online shopping earnings deposited into a 529 account. I have chosen to have the earnings automatically transfer to my checking account once I have accumulated $10. Did a lot of online shopping on Black Friday, and there were some excellent discounts and higher than normal upromise earnings. Have been receiving my earnings as promised. If you are getting a special offer by email from a company (eg a vitamin company) double check the final price if going through UPromise and make sure you are getting the same discount. This doesn't seem to be an issue with most stores such as Kohls. A stores Upromise % earnings may fluctuate but they will be clearly stated and some promotions are exceptional. I have earned $279 so far and it has been paid to me. I would have earned more, but I often forget to log in through UPromise.
It's easy to log in; I just forget about it sometimes. Really like the automatic transfer of my earnings.

Thumbnail of user clarac31
11 reviews
5 helpful votes
September 17th, 2016

I started using Upromise since 2011 after I applied for a Upromise credit card. For the marjority part of it Upromise offers the highest cash back rebate % (5% + 5% when paid with a Upromise cr card) unless other similar cash back sites have special promo. Every now and then Upromise would have special promo for Tuesday, where you get 10% cash back instead of the normal 5% on certain stores, that's a total of 15% cash back!

My experience with Upromise has been good so far. However, I always make sure that I am login to my Upromise account right before I place my order with any particular site because I noticed that after awhile if you idled for too long and didn't submit your order you will be logout from your Upromise account. I am not sure if this would affect how Upromise keeps track of your purchases, perhaps that's why some people didn't get their rebates. Anyway this is just my personal experience and opinion.

Thumbnail of user aprils5
3 reviews
4 helpful votes
November 27th, 2012

Upromise is a great way to get rewarded for your shopping. It gives you a % of what you spend back and has several retailers that participate. You can also link bonus cards from your local grocer or pharmacy. I have already received over $100 and I really don't do a lot of online shopping... you can also do surveys to earn money for free.

Thumbnail of user tamalag
2 reviews
4 helpful votes
July 31st, 2013

I have been using this site for years. Between the rebates from using my Upromise credit card and rebates from retailers I have earned almost $4000 in my daughters college fund.

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About the business

Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...

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