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Upromise has a rating of 1.49 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upromise most frequently mention customer service, credit card, and email address problems. Upromise ranks 400th among Personal Finance sites.
No positive highlights yet
As far as I can tell UPromise is pretty solid really. I read some of these posts and I just didn't understand the negativity? I have a linked 529 account and it has worked well I think. I will say they did cut what they were rewarding in 18, but these companies got to do something to stay profitable I guess? I really don't have too much negative, it does take a while to get money posted to account and sometimes I wonder if there is a catch later down the road? But right now seems good.
They suddenly deactivated my account without any justification after I had earned a considerable amount of money in rewards. They were audacious to the point that they deactivated my account RIGHT BEFORE the due date for the transfer to be made. No response from their customer support either. This website/company is a scam and there should be a class action initiated against it, so it can no longer rid people of their time and potential cash opportunities which could otherwise be realized elsewhere. BEWARE!
As a result of my initial negative review (1 star), I got a response from management and later their customer service department. The problem has been rectified, and my rewards now post seamlessly to a checking account. I still give them only 4 stars because I initially was given short shrift by their customer service department and could not get to talk to a human.
Worse customer service EVER. I am not getting my Upromise Rewards. You buy stuff. You think you are going to get rewards. Rewards never materialize either on your student loans you've designated them to; to your Barclay's Card you've designated them to. It doesn't matter. Your REWARDS can be viewed in pretty charts on the Upromise website, but you can never claim them. Reminds me of an Eagle's song lyric. "You can check out any time you want, but you can never leave." The Upromise site and the Barclay's card site just bop you back and forth, but you get no info from either one. You will, I repeat, never get to talk to a human with this site and you won't get any rewards. At least, I didn't get any.
I contacted CFPB and the company located the missing rewards, and they now show up on the dashboard. Thank you to all.
Tip for consumers:
Contacting the bank's office of the president and the Consumer Financial Protection Bureau resulted in location of the rewards.
Products used:
Rewards program for credit card
I've had the UPromise Mstercard for many years and successfully redeemed rewards in 2017. Now, the program tells me that they have no record of my account, email or rewards! The card is still open, based on the same address since 2012. I explained the situation and gave them the email from my former employment, where I have since retired, along with the account number. The respondent gave no indication of having read my note. I will discontinue the card soon and file a complaint with the Better Business Bureau if the promised rewards are not located soon.
Tip for consumers:
Everyone with a UPromise card should check on the status of the promised rewards. Good luck!
Products used:
Credit card with rewards program
For the most part I'm happy with Upromise. It's a nice way to earn free cash back, even when you are redeeming a deal or coupon on the merchant site. You have to get used to it at first. Finding where to register your credit cards on the site isn't all that intuitive.
In my opinion Ebates is an easier experience, but I still like Upromise. If you link it to direct deposit into your SallieMae savings account they also provide a 10% annual match bonus.
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