• Upromise

Upromise

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Overview

Upromise has a rating of 1.49 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Upromise most frequently mention customer service, credit card, and email address problems. Upromise ranks 110th among Personal Finance sites.

  • Service
    25
  • Value
    20
  • Shipping
    2
  • Returns
    5
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • But Upromise.com will not let me log in -- THERE IS NO UPROMISE CUSTOMER SERVICE ANY LONGER.
How would you rate Upromise?
Top Positive Review

“UPromise is good”

Ben B.
11/15/19

As far as I can tell UPromise is pretty solid really. I read some of these posts and I just didn't understand the negativity? I have a linked 529 account and it has worked well I think. I will say they did cut what they were rewarding in 18, but these companies got to do something to stay profitable I guess? I really don't have too much negative, it does take a while to get money posted to account and sometimes I wonder if there is a catch later down the road? But right now seems good.

Top Critical Review

“They suddenly deactivated my account without any justification”

Dominik B.
12/28/23

They suddenly deactivated my account without any justification after I had earned a considerable amount of money in rewards. They were audacious to the point that they deactivated my account RIGHT BEFORE the due date for the transfer to be made. No response from their customer support either. This website/company is a scam and there should be a class action initiated against it, so it can no longer rid people of their time and potential cash opportunities which could otherwise be realized elsewhere. BEWARE!

Reviews (76)

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user jeremyl674
1 review
0 helpful votes
July 8th, 2023

To be clear,there are things that Promise does well and there things the site does poorly. It_should_ enable the user to earn rewards from various activities (shopping,applying for credit cards, opening accounts) and when a $50 total is reached, transfer that out to a 529.

In practice, the rewards aren't always recorded correctly. We applied through the Upromise website for a UPromise credit card. The site transferred me to Barclays bank's site to finish setting up the card. Guess what,Upromise still prompts me to apply for the card and no reward has been given for having done so. That's piss-poor technology and there's not a way to contact someone to rectify the issue.

From this experience I don't have high hopes that the rest of my transactions will be recognized. That's disappointing because the potential for this site is very good. But I suppose I should be wary of getting something for nothing.

Tip for consumers:
To get anything out of it you need to commit to earning at least $50 worth of rewards which may require, at 1%, $5000 of relevant purchases.

Products used:
The Upromise account is an online service. There's not a product.

Service
Value
Thumbnail of user judyd139
1 review
9 helpful votes
December 12th, 2018

I have used upromise for many years and used it for my youngest college fund and was very happy. So happy that when she graduated in 2013 I transferred my earnings to my grandchildren. The new program required that a savings account be set up if there wasn't a 529 which they did not have. My daughter set up the savings account and I linked to it. She requested her upromise account worth Xnumber of dollars be transferred to the savings account, which it has not been. The website said I had a transfer that took place in December which has not shown up in the savings account. I tried to join the forum page but it would not recognize my email address which is linked to the account. Took me awhile to find a phone number as the new web page does not provide that information. I called and spoke to a representative who verified me thru my email which I told him the forum page would not; interesting. The representative did try to help me in the beginning but the transfer page search by date range was not working on my end; kept defaulting back to from 12/2018 to 12/2018. He kept saying his end worked fine indicating operator error. I expressed my disappointment in the new website and concern about future transfers being made. I primarily only shop where I can get upromise funds for my grandchildren. Not a happy user at this time.

Thumbnail of user charlies73
2 reviews
13 helpful votes
December 4th, 2017

To continue from the title of my review... they would be 4-5 stars if they actually tracked and deposited all the cash back we have earned without us having to track everything like the FBI. For sites like Ace Hardware, 800flowers, Walmart, the cash back deposits are never a problem. For travel sites including Marriott, Hotwire, and other consumer sites including SportsmansGuide, they NEVER have deposited the cash back unless I wait the allotted 30-90 day waiting period and then contact Upromise. They then take a minimum of 30-60 days to respond, and when they have deposited, they don't use the same order number or tracking so that we can verify which purchases have been deposited and which are missing. It is a huge headache that has us wondering why we spend the time, effort, and energy to get the cash back.

Thumbnail of user lt22
1 review
11 helpful votes
December 1st, 2014

I have been a member of Upromise since August 2006. My credit cards are registered with them, as well as my grocery cards. The majority of my shopping for non-food items is online. I always check Upromise before making a purchase. I have only earned a little more than $200 in the past eight years. I would say that at least 50 percent of the time I do not receive credit for my purchases. Somehow there is no record of me accessing partner sites through Upromise.

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About the business

Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...

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