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UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention customer service. UPayCard ranks 6th among Payment Processing sites.
Proactively asks for customer feedback
145 reviews
No critical highlights yet
I and my friends have been using this service for a year. Good service -good support -good conditions
I cant even login into my account. Click tp login and it says it's forbidden. Prob took all my bitcoin. Scammers! Not even worth a star
I and my friends have been using this service for a year. Good service
-good support
-good conditions
Products used:
money
Aaron sorted my verification out quickly after I struggled for a few days to get it done. Thanks Aaron
I find the customer service(chat line) helpfull people, professional and a convienient means to get some help.
The layout of the site looks userfriendly. Didn`t get the change to use it because Upaycard has a thorough process of getting your account and bank checked.
My advice is to be more precise what you exacly need for verification in my case I needed to send extra proof and docs. That slows down the process because each time another lead time is taken.
My overall feeling is that when everything is verified Upaycard is a solid company to do business with.
Regard Michiel
Great excellent service and customer service is also quick response to help my the query. The Monica was great response.
I have hold account with Upay for almost 3 months, toke me bit to get KYC approved since than everything been going nice.
I think if we could show pictures or pdf files to ur live chat operators it's gonna help us to get our docs approved faster!
I decided to update my review because I have finally finalized the verification process thanks to the awesome chat team that Upaycard has. Have been going back an forth with them to withdraw my money. Nothing I send them seems to get past the approval process. I think they bank on you to get frustrated and just say never mind. After doing everything possible as far as uploading bank documents, now it wont give me the option to sign up for a physical card. UPaycard sucks you need to make this process more user friendly. I gave it 1 star because the chat team seems to be very knowledgeable and attempt to assist.
* UPayCard attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sharee,
Thank you very much for taking the time to review your experience with UPayCard.
Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
We are very sorry you experienced problems with the outgoing wire transfer you wanted to execute. As Customer Support advised us the only issue occurred was caused by the mismatching of the bank details with the bank statement you previously provided. We would suggest you to try this transaction once again and please make sure to fill in correctly all the required information.
We sincerely hope you will change your opinion towards us and will continue to use your UPayCard account. We will be happy to have you as our costumer further and to know you being satisfied of our services.
In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
UPayCard Team
Once KYC passed, it's very nice and easy to use it and use your money! Best way to send money to friend with all the currency available!
I am totally new to UPayCard. I had a lot of questions. It was a productive chat session. Thank you for being patient with my many questions.
A lot of functionality, crypto currencies, good customer support service. Maybe a bit strict on risk. Also their cards has high limits and works good
Hello Kamila,
Thank you very much for taking the time to review your experience with UPayCard.
Your input, and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are very happy you find our services so good and suitable for your needs and we hope your experience with us will continue to be a pleasant one further as well.
You can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Thank you!
The UPayCard Team
Gain trust and grow your business with customer reviews.
You pay safe with upaycard! Protect your online purchases, transfer and withdraw funds instantly & securely worldwide.
Hello Andy,
Thank you very much for taking the time to review your experience with UPayCard.
Your input, and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced difficulties in documentation verification process. Although, we are glad that you got through it and your account has been approved. We are happy you are satisfied by our services and everything works just fine for you.
We hope your experience with us will continue to be a good one, however in case of any possible difficulties a member of our team would be happy to review your issue and help you with anything you may need, if you could kindly contact us and elaborate the occurred issue.
You can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.
Sincerely yours,
The UPayCard Team