• UPayCard

UPayCard

Overview

UPayCard has a rating of 3.5 stars from 119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UPayCard most frequently mention customer service. UPayCard ranks 7th among Payment Processing sites.

  • Service
    5
  • Value
    6
  • Quality
    4

Proactively asks for customer feedback

Instant Feedback

145 reviews

3
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What reviewers want you to know

Positive highlights

  • The customer support is fast and able to provide good support.
  • I find the customer service(chat line) helpfull people, professional and a convienient means to get some help.

Critical highlights

No critical highlights yet

How would you rate UPayCard?
Top Positive Review

“Good service”

Monica W.
6/18/21

I and my friends have been using this service for a year. Good service -good support -good conditions

Top Critical Review

“Horrible”

Edwin M.
1/14/22

I cant even login into my account. Click tp login and it says it's forbidden. Prob took all my bitcoin. Scammers! Not even worth a star

Reviews (119)

Rating

Timeframe

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Reviews that mention popular keywords

customer support (7) customer service (8)
Thumbnail of user edwinm263
1 review
0 helpful votes
January 14th, 2022

I cant even login into my account. Click tp login and it says it's forbidden. Prob took all my bitcoin. Scammers! Not even worth a star

Service
Thumbnail of user emilr31
1 review
0 helpful votes
June 25th, 2021

First of all, I don't know why some people are seriously talking. They shouldn't be talking at all then I don't see what's funny about one of them reviews, so far as I'm concerned that they just want attention. If it's a matter of complaining about something or talking about it the right way that should be reason for that. Some people are clearly arrogant and selfish, pathetic and ugly regarding their interest to talk about Upaycard once. Their service is not good at all. They don't reply back nor will I keep repeating myself over here. Like I said, some people would pathetic and ignorant if they don't see me. I'm fed up of everything certain people, let alone fed up of UpayCard. Not only do they not help me, but they also are pathetic. Some people shouldn't comment at all, if all they do is expect attention or respect from one "review from themselves." "Me and my friend have been using UpayCard for over a year" however, that doesn't mean UpayCard have the best service. I'm serious.

Thumbnail of user lenaw20
1 review
3 helpful votes
June 2nd, 2018

I've been trying to get my money from these people since May 16,2016 and today it's June 2nd. They kicked every single one of my government issued IDs back each claiming they couldn't see me but they had absolutely no reason why they rejected my military retiree ID. They even rejected my passport... twice! I tried to get someone on chat and ended up going around in circles with a bot, a total waste of time! I don't know what this company's deal is but it's way passed more than ridiculous...

Thumbnail of user roomala
1 review
5 helpful votes
February 28th, 2019

Never use this company. Its fraud. I did withdraw and my money is missing. Poor customer service. If you didnt solve my problem I'm going to report!

* UPayCard attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mariaj148
Maria J. – UPayCard Rep

Hello Roomal,
Thank you very much for taking the time to review your experience with UPayCard.

Your input and the feedback from all our customers is vitally important to us and we always want to try and enhance our service. With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced difficulties, but we hope your issue has been already solved and everything is fine now.

In case you need any assistance, a member of our team would be happy to help you with anything you may require, you can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.

Sincerely yours,
The UPayCard Team

Thumbnail of user michaela647
1 review
4 helpful votes
November 23rd, 2018

UPayCard is the worst service I've ever used...

At first they want photos of your passport and utility bill. Okay, that wasn't suspicious so I sent them.

Then if you want to load money from your card you'll need to verify it:
1) a mini-deposit less than $1
2) photos of both sides of your card + a written consent
You can't do anything with UPayCard account so believe me you'll send it too.

The most interesting is that different people from their support team want different things from you: some of them are sure that you don't need to send all documents, the others are saying the opposite. Eventually you lose your time and wait, wait, wait as their Department in Charge constantly "doesn't work now so you'll receive a message from us in 3(!) business days."

Finally they let you load your money and begin to demand other documents: your selfie, a bank account, etc.

I was very surprised that they didn't have many reviews in the Internet but now I'm simply sure that they're just IDENTITY THIEVES! They want your data, your money, your personality! AVOID THEM!

Thumbnail of user reynoldd1
1 review
8 helpful votes
July 23rd, 2018

Upaycard is undoubtedly the worst and most unethical e-wallet out there. They have a small cubicle in London from where they operate. In my knowledge, they are less than 10 Eastern-European guys in a room processing all the transactions. They charged me $500 on a $******* after fraudulently holding my money for 3 months. Run away while you can, these guys definitely are out there for quick bucks and not business relations. I would definitely give them a lot of business but if you take 3 months for a 15 minute transaction, it is not sustainable.

Thumbnail of user ericb563
1 review
1 helpful vote
September 19th, 2019

Never received an email about accounts closing been with them for a year and then they decide to decline US Clients from accessing money in the account. US has no law in Cyprus ask for bank details they already have and wont let me back into my account to get the money out...

Thumbnail of user taylora52
2 reviews
5 helpful votes
April 11th, 2019

They will never verfiy your documents. They will just keep rejected them for no reason. No document is good enough for them. Kiss your money goodbye.

* UPayCard attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeffb246
1 review
7 helpful votes
January 11th, 2018

They accept your money then demand excessive "verification" documents, the documents are always rejected and they keep your money. Be warned this is a site run by eastern european scammers with a uk address. Support does not even comprehend english.

Thumbnail of user hario
1 review
5 helpful votes
March 15th, 2019

Very bad service, not approving my documents even i provided many times documents. Same documents use for other services for skrill and neteller approval but no objection at all. Even my company register with same documents. They keep asking for more and more documents, funded my account they take their fees as well but intentionally not approving documents.

* UPayCard attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user robertl1253
1 review
0 helpful votes
March 9th, 2020

STAY AWAY FROM THESE SCAMMERS. In our case they came upo with an excuse to close our merchant account and they kept the funds on it. They have been doing this for many years (search online and you will find that they have been involved in many phony businesses (https://www.allec.com/london/resources/upaycard/reviews/40, http://www.gpwa.org/forum/upaycard-com-warning-*******.html, https://fintelegram.news/uk-moorwand-upaycard-on-the-run-from-fca-to-cyprus). RED FLAGS EVERYWHERE!

* UPayCard attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ljc8
1 review
3 helpful votes
July 14th, 2018

They r craps you know first they tell you it is very easy to deposit and transfer money once you deposit u there money bye bye u won't get it after that bcz i deposited using bitcoin and they told me to send many document i send them all and they will find one reason on the document not to verify so days will go go on and u know what happen ur money will decrease also if bitcoin market decrease i don't where to complain this issue can anyone tell me

Thumbnail of user dalec98
1 review
3 helpful votes
July 15th, 2018

Had winnings from casino payout. Yeah. Casino accepted all documents. Paid. Only available option was upaycard. I'm like casino says I'm good wtf. Go with it. Hell no rejected rejected rejected. Now I have kinda given up. Bunch of frauders.

Thumbnail of user marcelh24
1 review
2 helpful votes
September 25th, 2018

Please stay away from this company, they will steal your information. I found suspicious activity on my bank cards after uploading my documents on their site. They will give you the run around as to why your documents haven't been approved only to get more information from you. Please stay away if you'd like to keep your ID and money safe.

Thumbnail of user vasudevp1
1 review
2 helpful votes
October 30th, 2018

This is worst. Full of errors. Blocking customers from doing transaction for a full day for their fault also.

Thumbnail of user rafaelr66
1 review
5 helpful votes
August 13th, 2018

I have been with UPayCard for a year. I was able to transfer money in and out with no problem. They make it real easy once your verified to deposit money and even convert it to bitcoin. Well, one day all of the sudden, I had to verify my identity again. Now I had just deposited $1000 like I always use to do. Then I had to verify my bank, which had already been verified and the document is approved in my account. I had to upload picture after picture with the excuse, "picture too blurry", "thumbnail in the way of your license", and on and on. Even Paypal was no help. Get this, I even offered to Skype call them or use GoTo meeting to video conference so they could see it was really me. Nope. If you are willing to video conference someone and they still just want documents, that is a red flag. Don't fall for this scam. I lost $1000 with these guys. You have been warned.

Thumbnail of user mariaj148
Maria J. – UPayCard Rep

Hello Rafael R.
Thank you very much for taking the time to review your experience with UPayCard.

Your input, and the feedback from all our customers is vitally important to us and we always want to try and enhance our service.
With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced problems completing the verification process, especially as an existing customer. However, we have a strict documentation verification policy that has be completed as part of account checks required by the Financial Conduct Authority. A member of our team would be happy to review your issue and help rectify the problem. Unfortunately, video conferencing is not a secure way of verifying account information and uploading documentation correctly through our secure portal remains the safest way.

You can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.

Thank you.
The UPayCard Team

Thumbnail of user jb441
1 review
2 helpful votes
June 5th, 2018

So hard to get my money
Keep saying my info is cropped when its not
Best way is to email the info to *******@upaycard.com
They dont have a customer support number to call
Still trying to get my withdrawal

Thumbnail of user thuyn19
1 review
6 helpful votes
July 5th, 2018

They will never open your account. Unless. You send them all your Id's and tell them where your spare house key is.

Thumbnail of user philp88
1 review
1 helpful vote
September 8th, 2018

They refuse to verify my accounts or send funds. I have tried multiple times multiple bank accounts and they wont do it. Always an excuse; it's been months and still nothing. DO NOT use this company. I will be calling regulators in the UK. They need shut down.

Thumbnail of user mariaj148
Maria J. – UPayCard Rep

Hello Phil P.,
Thank you very much for taking the time to review your experience with UPayCard.

Your input, and the feedback from all our customers is vitally important to us and we always want to try and enhance our service.
With this in mind, we have been building our customer service department at UPayCard, so we can respond more quickly to customer needs.
Per your comments, we are sorry you experienced problems completing the verification process, A member of our team would be happy to review your issue and help rectify the problem.

You can reach UPayCard customer services on support@upaycard.com or through our live chat facility on www.upaycard.com.

Thank you,
The UPayCard Team

Thumbnail of user domg5
1 review
0 helpful votes
August 23rd, 2018

Hi all users,

My business is daily import and export of goods, mainly textile and leather. We supply half of Europe and it's already a week now that all our cargos and ships are waiting in the port for payment confirmations from Andelskasse Bank.
We have lost coupkle of millions for the past week and the reason is KBH ANDELSKASSE. They are holding funds on an illegal basis.

Please advise what furthers steps should be indertaken.
Our partners are contacting newspapers and Danish police, is there anything else we can do?

Thumbnail of user brandons117
1 review
5 helpful votes
March 17th, 2018

I really thought i was gonna like Upaycard and would have used it a ton, But the security department is CONSTANTLY requiring you to upolad more documents. And when you do they reject them over the most ridiculous reasons. They have requested probably 8-10 different documents and ive sent probabaly 20-30 documents trying to get them accepted waiting 2-3 days in between each rejection. For example they kept denying one of them because it was a screenshot they said it could be a picture though, what is the difference?!?!? Wouldnt use this site unless your not planning on needing it for atleast a month while you get verifiied.

Thumbnail of user waqasa12
1 review
3 helpful votes
October 11th, 2018

UPAY IS $#*!ING $#*!.
ALL THE TIME YOU UPLOAD DOCUMENTS AND THEY REFUSED.
ALL THE TIME POOR QUAILIY / NOT CLEARLY VISIBLE ETC.

DON'T USE THIS SERVICE.

Thumbnail of user kiet
1 review
1 helpful vote
September 19th, 2018

THEY WILL NOT ACCEPT YOUR DOCUMENTS
THEY WILL KEEP TELLING YOU THEY WILL GET BACK TO YOU
THEY WILL NOT REFUND YOUR MONEY
STAY AWAY FROM THIS SITE
THIS SITE NEEDS TO BE SHUT DOWN
THEY TOOK ALL MY MONEY AND NOW I HAVE NOTHING
THIS IS A COMPLETE FRAUD!

Thumbnail of user garyw138
1 review
2 helpful votes
April 27th, 2018

Beware of this website, they collect your data and dont give you a account. If your in the USA be careful this isnt a US based company. They are collecting bank statements and IDs. DONT SEND THEM YOUR INFO.

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You pay safe with upaycard! Protect your online purchases, transfer and withdraw funds instantly & securely worldwide.

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Thumbnail of user tatianam18
Tatiana M.

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