UnitedGraphicsInc

Unreliable and arrogant. These words describe what United Graphics has now become. I first contracted with UGI in 2009, and I found it to be timely and honest. My most recent experience with them has proven how this company has lost its way. I was told by a customer service representative named Abell that 575 books would be shipped the first Thursday in June for next-day delivery. I even paid money to have this shipment guaranteed. The next day, she calls saying that the shipment had not gone out, claiming that a printing machine had broken, even though she said that the books were being bound two days before. I then requested that one box of 56 books be shipped for Saturday, in time for a book fair I was working that weekend. She agreed, and then gave me the UPS tracking number. When I checked ups.com that night, the next-day shipment had been incorrectly processed for Monday, not Saturday morning. UGI then insults me further by offering me a five-percent credit -- credit... as if I'm going to use them again! -- on the job. Somewhere, this company has lost its dedication to customer service, honesty, and respect for its customers. Do yourself and your project a favor and avoid this company