- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
United Airlines has a rating of 2.25 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about United Airlines most frequently mention customer service, next day, and worst airline problems. United Airlines ranks 254th among Plane Tickets sites.
No positive highlights yet
As soon as i arived at the Airport. I saw customer is coming towered me asking can i help you. Said yes please. I am here to help. She helped me all the way. The Pilot was very nice talking when he needed to talk. I didn't see any problem with customer serving in the Plain. They helped me in the Shutter with all my Bags. All customers were really nice and quite. I will chose UNITER AIRLINE from now on.
About 90% of the time I fly United there are always last minute "technical delays." The plane can be at the gate for hours and only when we've all boarded, door is closed, then they realize there's some tech issues. It's really frustrating that their consistent issues are at the expense of the passenger. Last, the majority of service received is typically rude, standoffish, and uncaring. Any business employee treating customers like many of United employees do would be terminated. Being captive under poor conditions is not appropriate. Asian and European airlines do it right, not United.
As soon as i arived at the Airport. I saw customer is coming towered me asking can i help you. Said yes please. I am here to help. She helped me all the way.
The Pilot was very nice talking when he needed to talk. I didn't see any problem with customer serving in the Plain. They helped me in the Shutter with all my Bags.
All customers were really nice and quite. I will chose UNITER AIRLINE from now on.
Sep 7th, 2023, my family (2 adults, 2 girls 7 years old) had to fly back to Germany from Tucson AZ. They checked in, my grandkids were upset to leave me. The friendly man behind the counter (sorry don't know his name) must have seen it. We were sitting and hugging when he came and asked for my ID. He took it and went behind the counter. After a few minutes he came back and gave me a visitor pass the I could go with them to the gate and had 90 more minutes with my grandkids. It meant so much to them and me. After this, it continued to be like this. The people in the security department were just as nice. Making the whole experience so personal and friendly. Maybe there is hope that we can get back to the world we had before Covid?!?! Thank you so much!
Great service at boarding gate Denver. Allowed elderly and others who need more time to board early. Had wheel chair available.
United cancelled our connecting flight from Newark to Nice, France on a moment's notice due to "mechanical issues". Their customer service was terrible- stood in line for 3+ hours only to be told the people at the airport have no authority to help you in any way- can't issue refunds, theirs options for rebooking are laughable (yes, let's travel from NY to San Francisco to maybe get on a waitlist for a flight to France! WTF!), and on top of that they are incompetent in not even being able to issue a valid taxi voucher or booking you into a hotel on Staten Island in the middle of nowhere only to find out at 2 am that hotel has no rooms available. Impossible to get a hold of them to issue any sort of refund and we had ti pay out of pocket to get back home to Chicago and book a flight through another airline to France losing 2 days in the process. United should be held liable from a criminal perspective For their actions- it's deceptive marketing at best and outright fraud at worst. Stay away from United at all costs!
It is good airlines service under domestic airlines. I hope there service will be very good after covid
I had an issues with the flight I had booked after being advised to do so by a United employee.My problem was solved quickly after only a couple of emails and a day of waiting, great service!
At www.keystonepuppies.com we use United Airlines frequently to help new pet owners receive there new family member safely. They are knowledgeable and have a great Pet Safe program for shipping. I feel confident when using there service that each pet they received will be handled with the utmost compassion.
There's not much to say: My favorite Airline ever since! Never had any problems and you know what: I will never use a different Airline. United all the way!
Nice service, just need to either give 1 free luggage or lower the luggage price. Staff was very nice and caring.
I've never had a problem with United Airlines. I did prefer Continental before the merge with United. I like being able to pick my seat, I enjoy the in-flight entertainment, and the customer service most of the time. Continental was a bit better with customer service. The only thing I do not like is the checked bagage fee. They've never lost any of my bags though!
They may not be as sexy as other airlines but they get you there and they've even updated their website and have wifi on most flights. It's all about getting "status"...
They provide good services to me and its to bad read very bad reviews about them. Thanks!
Gain trust and grow your business with customer reviews.
Find the latest travel deals on flights, hotels and rental cars. Book airline tickets and MileagePlus award tickets to worldwide destinations.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
