United Airlines

Don't uphold prices and try to charge you different stating the prices on their app for the past month are an "error"

United airlines is one of the worst airliners to operate in the USA. They are cheaper for a reason and that reason is that they have the worst service of all the major operators. Spent 1 hour inside a plane at IAF waiting for the pilots to show up. Nevermind that this was already after missing my connecting flight because of a lightning storm (understandable btw for safety reasons). But they love to rub salt on wounds when they are already in the wrong with the customer. They are a mess and no wonder they went bankrupt before and at this pace, I feel they are heading in the same path. I will avoid United from now on and recommend others not to use this company for their travel as they will find a way to make it a bad experience.

Traveling from Knoxville to Hartford, first flight was delayed over an hour due to mechanical issue. Missed my connection flight and they couldn't get me another flight for 5 hrs. Their policy is $15 food voucher? Are you kidding a breakfast sandwich here is 12$ literally can't buy anything in the airport to eat for $15. Ridiculous. Will NEVER FLY UNITED AGAIN!

I booked my flight in advance and selected an isle seat for a reason. When I went in to check in the day before it auto changed my seat to a window seat. It would not allow you to go back in to change the seat once the check in was complete. What is the purpose of picking a seat but not being able to keep it. Might as well have a first come first serve seating. Very disappointed in this airline.

My baggage did not arrive when I arrived, due to a late departure and layover flight changes. So that was understandable. What was not understandable or acceptable was that it took them 24 hours, after the report was made and the baggage was tracked down, to even put the baggage on a subsequent flight to my final destination - even though there were 3 or 4 of those United flights preceding the one it did finally get put on. During this time there were no updates from them. I had to make an effort to get information.
When the bags arrived at the airport, no one notified me they were here or when I would receive them. I had to call to investigate and they absolutely refused to give me a time when they would be delivered - just within 24 hrs of their arrival (48 hours of my arrival). So on this 5 day visit for Christmas, I'm spending 2 days waiting for baggage - without knowing when it will arrive - that contains absolutely everything for my trip, including Christmas gifts for family.
Not one person I spoke with seemed compassionate or like they were making an effort. They were all on automatic: "I'm sorry for your inconvenience but I don't know when you will get your bags". What could be more "inconvenient" than not having anything you organized and packed for a trip for HALF of your visit? I give them an F for how they handled this and I think it reveals a lot about their customer service caliber, training, and general conscientiousness.
This incident occurred following a flight which departed an hour late for "technical issues" which really was the source of the problem.
So, as I said, "Good luck if there's a problem!"
Mine still hasn't been resolved.

I use to think United was one of the better airlines. Not anymore. I noticed it a couple of years ago, how the airline is getting worse. Now it is the worst one I've been on by far. I was traveling from Corpus Christi to Manila Philippines Saturday December 9th on the 7:20 am flight to Houston. My flight was delayed due to mechanical failure. I was stuck in Corpus airport for almost 8 hours. Watch planes come and go to Houston. While I'm being told there's no room for me yet. As if I already don't have a 24 hour flight ahead of me with no problems. The staff was very rude, and unprofessional. By the time I got to Houston, I had another 4 hour layover. Checked in to one of their Club Lounges at my expense. Long story short, I arrived to my destination a day later. After I returned home, I filled a complaint telling my experience, and looking for some sort of reimbursement for my time and expenses for the trip there. I received an immediate email in return stating someone would reach out to me in 21 - 28 days. No later than 6 weeks. I got a response in less than 24 hours saying all they can do is give me a $100 voucher/certificate that expires in 1 year to go towards my next flight. I was blown away. My ticket was $2,900. I felt like they intentionally insulted me to get under my skin. I won't lie. I will fly again with them locally. Because I have a lot of air miles. But after that's gone………. I'll never spend another penny with United in this lifetime. And that's my advice to everyone. Don't just take my word for it. Read the rest of the reviews. United has downgraded to the worst airline (I've ever been on anyway). But still charging elite prices.

This is the worst airline I ever had! The flight got canceled due to airplane issues. They asked us to pay for the hotel and fees ourselves first and they will reimburse us by uploading the receipts from their website. I uploaded all the documents in June and they mentioned they issued the payment to me, but until now I received nothing. It had been 6 months now. I emailed them many many times, but the rep, Luz from Customer Care Management, never replied or provided any information about the payment. Very dishonest and just keep telling lies to the customers. Please stay away from this airline!

Really bad customer service. In this Trip I encountered so many United airlines people and they are arrogant and do not behave and communicate properly.

About 90% of the time I fly United there are always last minute "technical delays." The plane can be at the gate for hours and only when we've all boarded, door is closed, then they realize there's some tech issues. It's really frustrating that their consistent issues are at the expense of the passenger.

Last, the majority of service received is typically rude, standoffish, and uncaring. Any business employee treating customers like many of United employees do would be terminated.

Being captive under poor conditions is not appropriate.

Asian and European airlines do it right, not United.

My worst flight experience was with United Airlines on July 21st. I had booked a flight from Ottawa to New Jersey because I had a business meeting scheduled for 12 noon. The flight was scheduled for 6 a.m., and I expected to arrive at 7 a.m., thinking I had enough time in case of any flight delays.
However, my flight was delayed for 7 hours, and it didn't take off until 1:15 p.m. and the airport attendants informed us this was due to a fire extinguisher functionality. By the time I arrived at my destination, my business meeting had already concluded, rendering the entire trip pointless.
Upon returning home, I promptly filed a compensation complaint (Case ID: **************). The response time to my complaint was disappointingly slow. I eventually received an email offering two options: a cash compensation of $600 or a travel voucher worth $1000, valid for 12 months. Since I had no immediate travel plans for the next year and the voucher would expire within 12 months, I opted for the cash compensation. I provided my address as requested for a check to be mailed out.

To my surprise, I received a response from United Airlines stating that I did not qualify for the compensation option I had chosen. Instead, they offered a travel voucher worth $200. United Airlines claimed the flight was disrupted due to safety reasons, hence I do not qualify for compensation.

This experience was incredibly frustrating and disappointing and I will not advise anyone to travel with United Airlines if you have an important appointment the same day.

A flight attendant name "Nathalie Gravenstij" kicked us off the plane yesterday because we asked where out seat is! Yesterday (11/13) we were supposed to fly back home from MCO to IAD, the flight was supposed to depart at 4:25 PM (flight UA 2065) but due to an unfair and humiliating harassment caused by a flight attendant name Nathalie Gravenstij, we got kicked out off the plane. Here is what happened: They announced that the plane is experiencing some cargo issues so the luggage will be on a different flight, we said sure. Time comes for boarding the passengers, my husband, two young children and myself went on the plane and found out they have changed the seat numbers for several people. My husband politely asked the flight attendant where he should sit. We immediately heard the flight attendant screaming at him saying you do not talk to me like that, I will throw you off the plane. We were shocked and several other passengers asked that flight attendant why she would behave like that and she grabbed the boarding pass out of that other lady who was confronting her! Then the flight attendant asked my husband (rudely) to just sit down on that empty seat. He did and asked where my little daughter should sit.The flight attendant raised her voice and started screaming at my husband in front of our kids. She said "That's it! I am kicking you all off of this plane" then immediately went and grabbed the phone and called the Capitan, security person or the ticketing manager (couldn't tell whom she is calling), they came and asked what happened. Another passenger (whom her boarding pass was pulled from her hand by the same flight attendant) testified and said how rude that person was. The security guy asked the Capitan and then came back and told us the Capitan wants no trouble so you guys should all leave the plane!
When we got off, the manager came and apologies, found out the name for that flight attendant:
"Nathalie Gravenstij" and sent us home on the next flight which departed 3 hours later. My kids were traumatized and started crying. The management insisted that we file an official complaint.

My flight from Denver to Atlanta left 30 minutes late. The air conditioner control was broken and the plane was freezing. Staff said sorry, but nothing they can do. No charging ports in United Airlines waiting area in Denver nor on the plane itself. Waited over 45 minutes in Atlanta for bags to arrive in baggage claim.​

They canceled my flight on June 18,2023, due to their mechanical problem, and they asked us to pay for the hotel and meals ourselves first without any arrangements for that night. They said passengers can submit it to their website and be reimbursed it later. They are a liar and never respond to your request. When you contact them, they will ask you to submit to many different departments and say your money cannot be refunded. Hate this airline so much, just feel like they are a thief and have stolen money and are lying to me! It is the worst experience I had with an airline!

Booked flights 8 months ago. Constant flight changes. No help at all. Had to spend a whole day of vacation.just trying to contact them. Basically I hope they go out of business, they should fire everyone involved in customer service, but then again it appears they don't have anyone in their customer service dept so should be easy.

Flights keep changing booked a few months in advance had to pay more to keep same date. Plus paid for upgrade seat and didn't get the seat I paid for. They suck never flying with united airlines again.

Purchased a seat upgrade while doing my flight order. They refunded me $300 and said no seats were available. Then, when I contacted customer service, they told me no seats were available. I said, what are you talking about? There are at least 7 seats and there were more when I booked. Oh. Yeah. "Those seats may not be available because people did not pick their seats yet" I said, the system lets me pick and pay for the seat upgrade for those 7 seats at a price of $862! So, either the seats are available for A LOT more money, or you are lying. Agent tells me that I can book at the $862 upgrade price. So, what the hell, United. This is clearly a bait-and-switch tactic. This is the second time you've tried this with me. So, it's definitely not a new thing. If you offer the upsell, you'd better make good on it. No wonder why people are pissed when they get on the flights.

Horrible airline. My 10:40AM flight was delayed "10 or 20 minutes" for a "minor mechanical issue"... two hours later, we were told that they were flying in a new plane rather than fixing hours. Then the second plane was delayed for *another* mechanical issue. It was delayed again and again and has been pushed back to 6:45PM, and even the ticketing agents are saying that they doubt it'll show up anytime today.

UNITED AIRLINES personal are extremely unprofessional.
UNITED AIRLINES ARE THIEVES! So Watch out.
I had an International business ticket flying from LAX to GIG and They wanted to force me to check in a carry on bag at the gate. I told them i had very valuable things in my bag and I wished not to have it checked in. They did not allow me on the flight, I asked for a supervisor, Supervisor refused to give me his name. I refused to leave the gate unless he would tell me his name and then he Called the police on me. Now United Airlines refuse to refund my airfare.

United is a terrible airline. Pilots and crew maybe part of some union. Leave their customers hanging when it is time to clock out.

They are worst airline and worst customer service. They rip off people. Their call centre overseas, English and understanding is very difficult. No one has any clue, how flights are operated and their goal is make customers vulnerable and helpless. They dig out money from your pocket and In return they don't take responsibility to help the customer
I would advise, never book anything with them

I have never experienced such bad performance from an airline company the way i did with UA- flights that are cancelled over and over again leading to loss of precious family vacation time, cancelled flights on the way back home (still not there!) leading to loss of work days, zero communication with costumer service, no help, spending so much extra money due to UA lack of ability to provide us with the flight that we payed good money for and now have to spend more... I would not recommend ANYBODY to fly with UA, EVER

After the gate agents failed to make me pay for a personal cross body bag which I wore across my chest, they then had no choice but to issue me a boarding passes for both my 5 years old daughter and I. As we both boarded and seated in our designated seats, the gate agent approached us and info me that I was drunk and cannot fly. The agent then, escorted us off the flight which shocked everyone on board. I was not drunk and did not cause any disruptions to the flight! The actions of the agents at the ticketing counter to the gate agents were United against Asian minority thinking that we are least likely to file complains! I am adding a picture of the cross body bag as evidence! Avoid United Airline at all cost if possible!

My flight from MSN boarded at 6am so I arrived 1.5hrs early. Every airline with similar or later first departures was there to check bags except United. When asked they said UA would show up when they showed up, probably around 6. With their policy of 1 personal item (ie purse or backpack) I had to check a bag even though the flight in with Delta had no issue with my small carry on bag. To then have to run through security to make my flight I arrived for well before the check-in staff should be embarrassing for United.