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United States Flag Store has a rating of 4.71 stars from 5,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, timely manner, and customer service. United States Flag Store ranks 1st among Flags sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
41,225 reviews
No critical highlights yet
Was looking for a Wichita city flag. Your company had exactly what I wanted/needed and it came much faster than I anticipated. The quality is VERY nice. I also got 6 extra flag clamps at a nice price and I will order more items in the future. Thanks for having such a great site: easy to use and great customer service. Stay safe and healthy! -Adrienne Ulrich
I am pleased so far. I found your site & ordered the flag very quickly. I will be thrilled if it gets here by the expedited shipping date that I paid extra for. UPDATE: I did receive the flag a day later than I had hoped and paid for but in all fairness it did say "estimated delivery" when I placed the order. Fortunately the flag is just perfect. It's a high quality, beautifully made product. I would definitely order from here again if I ever need another flag.
Works only part of the time. When functioning properly it is very bright & illuminates the flag nicely. That being said, I don't believe it was a good choice. Thought light not coming on when it should was due to a full moon but do to the fact my old light, which I left on pole until I was convinced this new light would work properly, still comes on as it should.
Ordered a white powder-coated flag pole and received a satin aluminum model that was labeled white powder coated. The company advised me that their provider had mislabeled their entire inventory and no powder-coated units were available. They offered a refund for the price difference or a return. Their provider did them a disservice and I ended up keeping the satin model with some disappointment. I chose not to tackle repackaging the pole for a return
I signed up for the $5.00 discount on my order, and my flag is $59.33. I was told I did not meet the requirements for the discount. Then I was offered shipping protection which I declined. It's up to you to make sure my flag is delivered safely or you should deal with it. Now you're asking for feedback on a product I don't have yet. I'm hoping I am not going to be sorry for this purchase, and I think I should get a $5.00 refund.
This package took way to long to arrive. It was several days before the order was shipped and I actually received a tracking number and delivery was delayed. Did call to find out where package was and person was not helpful. Emails received from your company were also very confusing...looked like spam. Will not be recommending this company going forward.
I really thought it would be a better quality material and stitching. I could have gotten this at Walmart for half price!
Shipping took way too long. I'm not saying I won't order again but I'll look somewhere with less shipping time first.
Our order was purchased on 12/13/2022, but we did not receive it until December 28th. The delivery date we were given was 12/16/22, which was almost 2 weeks before its arrival. We were able to track the movement until it got to Michigan. After that, we had no idea where it was. We have previously ordered flags from the Flag Store without issues, so were disappointed in the service this time.
The $100 flag case was not shipped until 3+ days after ordering. It was poorly packed for transit. The air-filled packaging had all deflated, leaving thin films of plastic as the only cushioning around the product. There were scratches on the product. I'm not sure if they were from the poor packaging or were there when the product was shipped. It was a 100th birthday present for an Iwo Jima veteran, so there was no time to complain, return or reorder. He survived Iwo Jima with a few scratches of his own, but the scratches on his present bother me. US Flag was recommended to me but I cannot recommend it again.
I tried to use the discount code "Flag10$" and "Flag5$" but the billing page refused both for my $200+ order.
Missing Michigan state flag.
Every time I tried to reach customer service I was told I would have to wait 50 minutes on hold to speak with a representative.
I tried to use the discount code "Flag10$" and "Flag5$" but the billing page refused both for my $211 order. If possible, please apply the discount to my order.
Beautiful flag, but when it rained here in Ohio the red color ran into the white. I did not expect that. Was there a warning that this would happen in the rain?
Found just the flag I was looking for. Searched several websites before I found the right place.
Found just the flag I was looking for. Searched several websites before I found the right place.
Web site excluded important information regarding the USMC flag I ordered.
The flag is for use outdoors but it is only imprinted on pone side.
Their description of the flag indicated it was for use outdoors but failed to mention it was one sided.
Because I am an inactive US Marine.
Good Web Site. Easy to navigate. Easy to pay. Would use again.
Cheap made. Couldn't use it.
First place it looked
I was looking for a 25 foot flag pole. I was redirected to the whole sale department reaching a representative by the name of Kara Herbert. She was rude and very short with me from the beginning, she wouldn't take the tax exempt form on file, so i had to resend the same one along with my PO and order. She didn't even search the item yet asked me what the order number was. So i had to go back into the website and typed "25' flag pole and it came up instantly. I give her the order number and hear nothing back. So when I got back into work I had to email her again to see if the item was ordered because I never received a order confirmation number. She replied with "It shipped UPS 1Z31T67T*******195" nothing else. No order number, no confirmation number, no thank you. I will recommend United States Flag Store work on bettering their costumer service.
Tip for consumers:
Ask for someone else who is willing to help with out attitude
Products used:
25 foot satin flag pole
Easy site access, I had no problem looking for what I wanted.
Variety of flags
Thought it was good
Easy site access, I had no problem looking for what I wanted.
No flag. No top piece, pole tube poorly secured with tape and open upon delivery. E mail no response... do I need cancel payment?
Poor shipping?
ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ
Delivery and customer service were another matter. I attempted to call customer service on 4 different occasions, at different times of day, and each time I got an automated call that said they were experiencing high call volume and there would be a 20 minute wait. As for delivery, I received an email saying that delivery was attempted but could not be made. Doing a search, I found that the flag and pole were at my post office, which is 11 miles away (I live in the country). I had to go to the post office and pick it up, because the mail carrier couldn't fit the 7 foot box in the jeep used to make mail deliveries. I suppose if I had chosen the much more expensive 2 day or next day delivery options, this could have been avoided.
I ordered a 3X5 flag and you sent me a 2.5' X 4.5' in the the 3X5 package.
I think you packaged a "banner flag" in the "regular flag" package.
Tried to call customer service, was put on hold forever.
Not a good way to do business.
I recently bought 4 12x18 inch military flags, 2 of these, the Air Force and POW/MIA flags began to ravel after only 2 weeks. I was very disappointed in this lack of quality. I have bought large flags and flag accessories that I have been very pleased with from the Flag Store.
Order# *******096, I order on May 20th, spoke with online stores today May 24th, my flags have not yet shipped. They stated they would ship today or tomorrow. I'm disappointed that it would take 4 or 5 days to process 2 flags to be shipped. I probably will not order again.
I guess I had better read closer what I am ordering. I was looking for nylon flags. I did get the right Canadian flags but the wrong American flag sticks...
Gain trust and grow your business with customer reviews.
Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.
The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.
On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.
The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.
History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek
Thank you for your review Tom. I am sorry that you had this happened to you. I reached out to you via email to offer you cost savings on your damaged product. You advised me that you were not interested in continuing a business relationship with United-States-Flag.com.