Uniqlo

I purchased 3 shirts that were too small. The return policy was confusing but it said I could exchange but not return at a store. One of the shirts was defective also - it has white marks on it. I took them to the store with the original packaging which includes a URL code and price. Tried on next size up which fit and went to the register. They would not EXCHANGE these items without an email or invoice which I did not have. The manager did not seem to believe the one shirt had arrived damaged and was not particularly friendly. He gave me the customer service # to call and they said it is at the store's discretion. So after spending over an hour to get there and go through all that and get home I spent quite a while with a customer service rep on the phone who actually was helpful though she had to keep putting me on hold to ask her supervisor questions. She found my order in their system. The upshot, I can not exchange them I have to just return them, I had to sent her photos of all the packages and the defective shirt, and go through all the aggravation now of packing them all up to send and taking them to the post office. I liked the shirts but they just lost my on line business and I likely will not return to that store either, I could not believe how hard this was and is and that the manager did not accept that I had not worn that defective shirt. I like their products but I am through with them.

We purchased an item from our trip out of state & tried to return it to our own state store but we were told to return it to the store we purchased it from.
Exchange with the same item was the only unreasonable option.

I don't like been follow by the employees while shopping, employees all the time follow a costumer is rude and uncomfortable. Give the costumer some space please. Worst part if you buy something only they charge you if you are going to return, you might return to one of their stores but if they don't carry your item they make you by mail which means you have to pay.

I tried to return an item at a different uniqlo location from where I bought it from and was denied the refund. They said I can only return it to where it was purchased. What nonsense. This was a totally inconvenient and annoying experience.

I like Uniqlo products but I'm very unhappy that they refuse to unsubscribe me from their emails even though I kindly asked them several time. To top it off I was interested in one of their jackets so they have harassed me by reminding me that it's abiut to be out of stock with at least 3 mails in one day! This is TOO much! I'd be more apt to purchase something if you would leave me alone!

Honestly if you have a retail store near to your place I recommend you to go there personally because I don't recommend to buy your things online, the price for the clothes doesn't match to the quality of the fabric you receive, simply is the worst

I ordered 5 items online that were the incorrect size. So, I called the customer service, which underestimates the wait time on the phone. I asked how I could exchange the items, and they notified me that the only way to exchange the items is in a physical store, where they would assist me, and there is no way to see if they have the items in stock or to have the items reversed.

After waiting in line for 20 minutes to exchange the items, I was notified that I had to go find the five items independently. Then I was told that they could only exchange four or the items because one was an online exclusive. However, the manager said that if I called the customer support, they should be able to exchange the online exclusive item.

When I called the customer support, they said that they do not re-ship items, so the only thing I can do is to return the item. So, basically, there is no way to exchange anything that is an online exclusive, which is fine, but it should say that on the website, and the first customer service representative should have said that on the first call. I will be going back tomorrow to return everything and will no be buying from here again.

The reason that I have Uniqlo two stars is that their clothing is pretty good quality for the price point, but it's not worth the hassle, the unknowledgeable customer service representatives, or a business where the services offered do not communicate or work together.