Unfitted

Our kitchen from Unfitted, which has just been completed, is beautiful. It has totally transformed our home, and has been given a unanimous wow from everyone who has seen it so far. We found Unfitted on the Internet and requested a brochure. We then arranged an appointment with Mark. He came down to see us in Brighton, and listened very carefully to our strong vision whilst giving us some good advice. He drew up a plan and liking what we saw, we then went to visit the showroom where we could examine the look and feel of the units. Mark was very thorough and gave us a great deal of time and attention on that visit and the subsequent couple he made to our home in Brighton. Patsy too, was so helpful. We spent several phone calls discussing colour, flooring, lighting and wallpaper. She was enthusiastic, interested and very generous with her time. The fitters were exceptional really taking care and paying attention to every detail. Our kitchen walls are very uneven but they fitted everything with such precision taking off in some cases just mm to get a perfect fit. They were tidy, seem to hoover as they went along and took all rubbish away. It was a completely positive, exciting and happy experience. To us, Unfitted is a company that prides itself in creating beautiful, crafted kitchens that are good value for money. We feel we have bought something special, and were delighted with the personal service from Mark and Patsy. My husband and I were really impressed with the job from start to finish. Unfitted did everything it said it would and on time. We would highly recommend this company, which above all, really cared about creating something marvellous for our family. Thank you Unfitted. We are absolutely delighted, and may never eat out again!

I've never felt the need to write a review before but having used Unfitted, I felt I needed to express my total dissatisfaction and disappointment. I saved up for my perfect kitchen for 10 years, chose to use a small independent local company as I thought I'd get good service but I couldn't have been more wrong. It started out fine, but when it came to the work tops I was told that the wider work tops I'd paid for were on 3 to 4 week delivery so they were going to use standard size and infill - I wouldn't notice a difference apparently…you tell me if you can see the difference (pics attached). When I complained I was told that wood was a natural product and I had to accept colour differences. And this from the MD. No attempt at trying to make their ‘valued' customer happy with her kitchen! So my kitchen was half finished - they were going to come back to finish putting doors on and correct a mistake they'd made with a wall cupboard over the electrical box. I waited and waited - made contact with contractors directly and got fobbed off, so emailed the MD, Mark Shurey, and had no response whatsoever. Nada. Nothing. I realised at this point why they ask for 90% of the cash up front. Once they have this (much like car salesmen) they don't give the proverbial. So 3 months on I asked them to drop off all the materials I had paid for as I had found someone else to complete my dream kitchen. Without a single word from the MD in apology or explanation, they did. I'm guessing I won't hear from them again. Please be careful if you're thinking of using this company. I'd not repeat the experience given my time over.