• UncommonGoods

UncommonGoods

Overview

UncommonGoods has a rating of 1.8 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UncommonGoods most frequently mention customer service, credit card, and christmas gift problems. UncommonGoods ranks 128th among Gifts Other sites.

  • Service
    64
  • Value
    49
  • Shipping
    66
  • Returns
    40
  • Quality
    42

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
1
Negative
14
19
See all photos

What reviewers want you to know

Positive highlights

  • Upon calling Customer Service, my replacement was shipped and arrived ahead of schedule in perfect condition.

Critical highlights

  • So now I am stuck without a Christmas gift, on Christmas, for my parents and the gift itself was not cheap.
How would you rate UncommonGoods?
Top Positive Review

“Outstanding original gifts”

Miriam O.
9/14/23

They never fail with beautiful, original gifts. They also ship at amazing speed. Everyone except for maybe Amazon has issues shipping at holidays, people should take that into account. Amazing company!

Top Critical Review

“Buyer Beware!”

Troy K.
1/5/24

I purchased a customized coaster set. It arrived and had a dark spot where the names of the couple were. I submitted photos and asked for a replacement. I have emails stating they would replace and then sent an email with an expected delivery date. That date has come and gone. When I called, the customer service agent was rude and said that now I am no longer getting a replacement. I have bought many items from them before but NEVER again.

Reviews (338)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) christmas gift (31)
Thumbnail of user barbarao462
2 reviews
0 helpful votes
December 7th, 2023

I placed an order for 3 small jars of dips. The box was less than 1 foot in length. It came in a 5 foot box filled almost entirely with packing. I have not tried the dips, they are a gift so I cannot comment about those. The packing was so over the top that I had to write a review. My recycling can is full due to this ridiculous way of packaging.

Tip for consumers:
When the package came bigger than me I was so confused as to what it could be. When I opened it it was full of packing, a whole garbage can full and then at the bottom was the dips I ordered. I think someone was making a joke because no normal person would pack that item in that size box.

Products used:
I purchased the 3 pack of dips and have not tried because it is a gift.

Value
Shipping
Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

Hello Barbara! We appreciate your feedback! We'll definitely look into the way we package this item. At Uncommon Goods, we strive to be a force of good and choose environmentally friendlier packing materials. On occasion, we may need to use a larger box to accommodate the size of our products. We encourage our artists to use recycled or sustainable materials whenever possible and our catalog is printed on Forest Stewardship Council (FSC) certified paper. We're here to help should you have any questions!

Thumbnail of user cathyl115
4 reviews
6 helpful votes
February 12th, 2023

I ordered a birthday book...7 weeks ahead of when I needed it, to make sure there was plenty of time. I got a shipping notice 3 weeks later but the item never arrived. So I reached out to customer support, and got absolutely no response for three weeks. Eventually sorted it out (or so I thought) and they said they'd ship a replacement. I got a shipping notice. Ten days after that, customer support said they couldn't ship to a po box so please provide another address. (Obviously the shipping notice wasn't real, right?) I eventually received the item 99 days after ordering it. The birthday book is fun, but be aware they've shrunk down newspaper front pages to fit and the resulting print is very tiny. Have a magnifying glass handy if you actually want to read it. The other items I ordered arrived without any problem, and they were fine, though for the price I did have higher quality and uniqueness expectations.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

Hi and thanks for posting! We'll be sure to pass your feedback along to our team as we're always looking for ways to improve as a company.

Thumbnail of user alecc64
1 review
0 helpful votes
May 15th, 2022

They are using wrong shipping company. 5 days and it still isn't to usps, it took 24 hrs to go from one facility to another that I could drive in 4 -6?

Shipping
Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

Hi Alec, Please email help@uncommongoods.com with your order information, so that we can look into this further. We're here to help!

Thumbnail of user benr228
1 review
0 helpful votes
November 15th, 2019

My mother has a metal allergy and it was hard to find one of these we liked and was at least 14 K gold. The fact that it closes was really nice and why I went with this over the other real gold one (plated). Wish you could by a wick that you could add your own oils to as my mom has dementia and Frankincense does seem to help her.

Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

Hi Ben! Thank you for the feedback. We'd love to pass this information along to the maker. We will email you privately for more details.

Thumbnail of user timq9
1 review
2 helpful votes
May 6th, 2017

Purchased as a gift what I thought was a pretty cool looking paperweight Paid $45. Had it sent directly to business colleague. When he sent me a photo thanking me, it looked nothing like what was advertised. I communicated my displeasure to the company and they're only response was that there was a disclaimer on the ad that each item was unique. They offered no refund. I couldn't send the item back because it had already been delivered as a gift to my business colleague. What was I to do ask for it back? Don't buy from this company

Update - after negative reviews online Uncommon Goods emailed and indicated it would provide full refund. It shouldn't have had to go that far but I am satisfied now.

Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

HI Tim! I'm sorry to hear about this experience. SJ doesn't let us see enough information for us to be able to identify you or the order you placed, so please email me directly at jen@uncommongoods.com so I can look into this myself. I'm looking forward to hearing from you! - Jen

Thumbnail of user mariea99
1 review
0 helpful votes
December 4th, 2017

I contacted your customer service department to see if one of your newspaper books (birthday or baseball) could be made with the San Francisco Chronicle instead of the selections presented Unfortunately this was not the case. I think this is an area that uncommon goods should look into to broaden their base of customers.

Thumbnail of user jenniferg48
Uncommon Goods C. – UncommonGoods Rep

That's a great idea, Marie! Thanks for sharing that with us!
-Jen

Thumbnail of user richardc91
3 reviews
13 helpful votes
December 14th, 2014

Great. A place to shop for someone who has everything. Cool items that you don't find just anywhere.

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From the business

Founded in 1999 and headquartered in Brooklyn, NY, UncommonGoods offers remarkable designs by independent makers, and we do it with a positive impact on both people and our planet. Check us out at www.uncommongoods.com.

Company Representative

Thumbnail of user jenniferg48
Uncommon Goods C.
Director of Customer Service
Typically responds within 2 days

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