• Ultius

Ultius

Overview

Ultius has a rating of 4.3 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultius most frequently mention customer service, quality work, and several times. Ultius ranks 21st among Academic Editing sites.

  • Service
    112
  • Value
    111
  • Shipping
    65
  • Returns
    67
  • Quality
    110
See all photos

What reviewers want you to know

Positive highlights

  • They have very talented writers and they provide very quality work and the customer service is excellent as well.

Critical highlights

  • If you don't care about tardiness, quality, and customer service, go ahead and use them.
How would you rate Ultius?
Top Positive Review

“Great in time of need for busy mom”

Dana C.
8/13/18

I am a fairly busy person with lots of responsibilities while going back to school. I haven't been 'in the game' for some time (10+ years) and this service really helped me get back in the swing of things. The writers are solid enough (back and forth required with instructions) and they always deliver on time. I would recommend them. The customer service is friendly and reliable too.

Top Critical Review

“My small ONE page custom writing was all copied!”

Monica F.
1/16/20

I'm ashamed and beyond furious. My university accused me of plagiarism. It was an easy fast one-page assignment and turned out to be copied. Although I made some changes to personalize the discussion it still came back over (90%) unoriginal. Lychee 39454 Shame on you!

Reviews (450)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (67) quality work (20)
Thumbnail of user kristind11
1 review
0 helpful votes
February 20th, 2016

Very good service I would return to have service done by the company.

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hi Kristin! Thank you for taking the time to leave your feedback. We would love to assist you again in the near future!

Thank you so much,

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user danicap3
1 review
0 helpful votes
April 10th, 2016

I would recommned this site since the customer service is always available and so far the papers I ordered were received on time.

Thumbnail of user pennyh6
1 review
0 helpful votes
January 12th, 2015

I have used this company several times as my life circumstances recently changed. I didn't want to withdraw from the course and this service met my needs. Most times I tweek the papers but iit's because I choose to. A great service... helped me a lot!

Tip for consumers:
Try to order the work and have it delivered the day before it's due for your class....sh*t happens.

Service
Value
Thumbnail of user ronv9
1 review
2 helpful votes
January 27th, 2016

I had some orders in the past that have been late or not done correctly. My last few orders have been on time and correct.

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hello,
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you had issues in the past using our services. Have you reached out to support in regards to these orders by chance? If not, please contact our Customer Support Department at your earliest convenience with your order numbers and reference this review so that we can investigate them further. We would gladly look into these to try to rectify the situation for you. This feedback is very important to us since it helps us grow as a company, ensuring that we are able to meet our clients expectations. And we are delighted to hear that you have had good experiences on your most recent orders, we hope that we can continue to assist you.
Thank you and we look forward to hearing from you.

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user sc1532
1 review
1 helpful vote
August 8th, 2014

I was very nervous about using this service for a variety of reasons however, my concerns quickly turned into a happy dance. Ultius respond timely to inquiries and the end product is exceptional. I did have 1 incident out of 9. My assignment was not completed per the directions. The writer quickly owned the error and corrected the assignment within hours. The best and most important consideration is the end product is authenticate, original, and customized

Thumbnail of user joyt17
1 review
0 helpful votes
February 9th, 2016

With the help of ultius, I am able to get good quality essays for my course and also receive great grades. The writers are great and communicate effectively with me all the time.

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hello Joy,
Thank you so much for taking the time to leave your feedback! We are very happy that we were able to assist you and we are thrilled that you think our writers are great! Also, thank you for adequately communicating with your writer!

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user samerah
1 review
0 helpful votes
February 13th, 2017

Everything is good, but sometimes some of the writers don't put their effort all the way and it gives us less point on the essays.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Lisa R. [Ultius Rep] Hi Kim. Thank you very much for taking the time to leave Ultius an online review. Our editing services are very popular because it never hurts to perfect what one's written. Often, a second set of eyes make all the difference! We're also glad to hear that we've taken off some of the burden. Our life obligations sometimes leave very little breathing space, so just know we are happy to assist. If you need anything, feel free to contact our 24/7 support team. We have your back!

Thanks again,

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user tant14
1 review
0 helpful votes
July 4th, 2016

The assignment has met the requirements and the Writer is able to incorporate my point of views into the assignment, writing it in a context that is most relevant to my experience.

Thumbnail of user jamieb65
Jamie B. – Ultius Rep

Hi Tan!

Thank you for taking the time to leave your feedback! We are so happy to hear that we have been able to assist you! You know, the most successful orders come from our clients working side by side with their writers to ensure the best possible outcome for their order. So for that, we would like to thank you!

We look forward to working with you again in the future!

Thanks!

Jamie,
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user terryb48
1 review
23 helpful votes
March 10th, 2014

I am in the final stretch of my Bachelor degree and things are starting to get very busy for me. I was looking for a site to help me with some of my school workload so I can focus more on the career I am moving into. I looked around other sites, called a few places, and the only one that I could get someone who spoke English was at Ultius. I entrusted them to complete my order, and they did. I have since ordered more papers, and I am waiting for those to come back. I would have given 5 stars, but there was an extension needed on my behalf. It wasn't all my fault because I thought I had attached my files. It wasn't until 1 day before my deadline that I noticed I forgot to attach it, but the writer needed more time to scour through my file. The good news is the quality of work I got was extraordinary. Speaking of quality, I had to speak with Nick about my order because I was concerned that it was going to be rubbish, and not completed near my deadline. He gave me the information I needed, and ensured I understood it. I see he has a few bad complaints, but those are probably from people who did not listen to what he was saying. I assumed I was right about submitting my file, but he informed me it has not gone through. He then walked me through the process easily so I knew the correct steps to take. He may be straight forward with things, but I feel that type of service is needed in this type of business.

Thumbnail of user scottn26
1 review
0 helpful votes
July 23rd, 2015

Ultius is a good resource for help with your paper. They are quick and will make revisions as needed. I have only had to send back 2 papers for revision, which, in my view is not bad at all. They are much better than any other site that I have tried.

Thumbnail of user alexc109
1 review
1 helpful vote
January 25th, 2016

Quick and well done essay, awesome customer servce

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hello Alex,
We are glad to hear that you had a wonderful experience and that you think our customer service is awesome! We think they are pretty awesome too! Thank you so much for taking the time to leave your feedback!

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user dwayneh8
1 review
0 helpful votes
July 20th, 2015

I was very apprehensive about using a service, but my current situation is hectic so I needed the help. The writer communicated almost instantly once ordered and paid for. I was very satisfied with the essay. I only used the essay as a base and proceeded to add my own thoughts onto the essay, great customer service too!

Thumbnail of user beeg16
1 review
0 helpful votes
April 17th, 2015

The company is so clutch. I hate writing; they make it so easy for me and it's tax deductible. I will be using them for summer courses- I just wish discounts codes were easier to come by.

Thumbnail of user carlam12
1 review
0 helpful votes
January 28th, 2015

The company fully addressed my needs with my custom paper.
The customer service was readily available and responded in a
Timely matter. The writers communicate with you in a timely matter
Seem to be able to meet your needs. I did have to submit for further
Revision in order to perfect my needs. I will use the service again.

Thumbnail of user moniquet5
1 review
0 helpful votes
August 22nd, 2016

I needed a paper completed in which a matter of hours, and I recieved the paper in record timing. The writer was professional and completed the task given. I will recommend this company to anyone who needs writing services.

Thumbnail of user lisar136
Lisa R. – Ultius Rep

Hi Monique!

Thank you for taking the time to leave your feedback! We are so glad that we were able to assist you in a pinch! We understand that life can be stressful and hectic at times, which is why our services are here, to help ease that stress! We look forward to working with you again in the future and thank you for recommending us!

Lisa
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user sandrah61
1 review
0 helpful votes
February 21st, 2016

I have used this company many times in the past. They have excellent and professional writers. And if you are not satisfied, there are agents who will resolve the issue expeditiously.

Thumbnail of user dantef5
Dante F. – Ultius Rep

Hi Sandra! We love a good surprise, but we also hope to demonstrate reliability and consistency! It appears that we did, so we really appreciate you letting us know. We look forward to assisting you again in the near future!

Thank you for your time,

Dante
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user jasonc65
3 reviews
2 helpful votes
March 5th, 2014

My first experience as a new customer made me nervous. There were some problems with the deadline and then with the end product. I was actually in the process of writing a fraud review when they got in touch with me and in the end three different people made an effort to reach out and help me get the problems fixed. If it hadn't been a deadline problem I would have given five stars for the amount of personal attention they gave me and how good the final product was.

Thumbnail of user ayeshar2
1 review
1 helpful vote
August 1st, 2015

Ultius has an excellent customer service and they respond to you as quickly as possible.

Thumbnail of user steveh168
1 review
0 helpful votes
June 18th, 2016

As a busy professional with multiple clients I routinely turn to Ultius to provide quality research papers to help me convey persuasive arguments that enables me to assists my clients more effectively.

Thumbnail of user jamieb65
Jamie B. – Ultius Rep

Hi Steve,
Thank you for taking the time to leave your feedback! We are very glad that our services have been able to help you with assisting you with your clients. We understand that how hectic life can get, so we are thrilled that we were able to provide you with that stress relief you needed! We appreciate your business!
Thanks again.

Jamie,
Ultius Client Support Representative

Call/Text: (702) 979-7365
Email: support@ultius.com

Thumbnail of user justinp25
1 review
0 helpful votes
March 9th, 2015

In my experience, with the exception of a few occassions, I receive my order on time, with fairly high quality. I recommend to anyone who is swamped, in a jam and needs help with any paper.

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckyl5
1 review
0 helpful votes
January 27th, 2015

My writer is awesome-- work is fabulous. I am not care for customer service but my writer is AWESOME always deliver A paper.

Service rating is for CUSTOMER CARE

Tip for consumers: If you find a good writer stick with him/her.

Tip for consumers:
Stick with your writer if he/she is great

Service
Value
Quality
Thumbnail of user mariaa69
1 review
1 helpful vote
July 2nd, 2015

People at the site are very professional, courteous and fair.

Thumbnail of user bettyc13
1 review
0 helpful votes
February 17th, 2015

I have used Ultius three times and have been very satisfied with the level of writing and response time.

Service
Value
Quality
Thumbnail of user schwatrzs
1 review
1 helpful vote
January 28th, 2015

This service is amazing and I would like to continue receiving help through this service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ks83
1 review
0 helpful votes
January 21st, 2015

Good customer service. Was able to get help on a Sunday.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Ultius connects customers with the best American freelance writers for custom writing, editing and business writing services. 2,000 writers, 24/7 support and customers in 45+ countries.

Company Representative

Thumbnail of user dantef5
Dante F.
Ultius Client Support

How do I know I can trust these reviews about Ultius?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ultius?