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Uline has a rating of 2.79 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uline most frequently mention customer service, and small business problems. Uline ranks 26th among Industrial Supply sites.
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We accidentally purchased the wrong size bags for a upcoming event. I called customer service at Uline, immediately got a human being. No voicemail prompt to pick out a selection, an actual human. They traced my name and phone number and knew my order before I could give them my order number. Even though it was our fault, we ordered the wrong size bags, because we had never had a return before, they didn't charge us to ship it back. Emailed me the free UPS shipping label the same day. The man helped me re-order the correct size bags and I got them within like two days. It was perfect! The way customer service should be. They are a model for good customer service.
Uline may seem reasonable in pricing but they grossly over charge for shipping and delivery. They even charge $25 if you want to pick something up. It seems they stopped pick-up during Covid and now cheat the customers with unreasonable shipping and pick-up charges. Their customer service doesn't seem to care. I try to avoid them whenever possible.
We order all of our shipping supplies for my office from Uline. They have everything we need. The only complaint is the cost of shipping, it is extremely high. It would be nice if they had a cheaper option that took a little longer to arrive instead of defaulting to 1-2 day shipping. Not everyone needs their supplies in a rush.
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Uline stocks over 34,000 shipping boxes, packing materials and mailing supplies. Same day shipping for cardboard shipping boxes, plastic bags, janitorial, retail and shipping supplies.
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