UK Soccer Shop

I ordered a football top for my Sons birthday, 2 weeks went by with no delivery I emailed 3 times and got no reply, I constantly phoned and got a voicemail msg this was done over 3 days, finally after registering a complaint through PayPal my package arrived 3 days later I would definitely never buy from this company again absolutely disappointed and would suggest you don't use them either

Although UK Soccer Shop has a good selection, twice they shipped personalized items that were the wrong size and they refused to accept them back because they were personalized. It was their fault that they did not fit! There is no phone number and no way to speak to a person about the service.

I order the inter Milan jersey I request to add the name of the player with the Seria A Patch they did forgot to print the SERIE A PATCH witch I paid for it, I try to contact them but they didn't come back to me yet

Be careful if you need your item to be delivered fast. I ordered a kids football kit which took 2 weeks to be delivered (despite being listed as in-stock for the duration), when I contacted customer services they simply said they were waiting for a new delivery.

Ordered New Mexico '18 shirt in Nov '17 for my friends 50th Birthday.

At the time I ordered it, the website's product status was "Available".
As soon as I paid for the item, the Confirmation email stated "Pre-order"!
Numerous communications later, that achieved nothing; and then, without any update: It suddenly arrived on Tuesday - TWO months after I had placed the Order!

Luckily, It was the correct Shirt, size and had the extra details added.

On the 20th of April I ordered a Holland blue polo shirt, it didn't seem to arrive after a period of time, I eventually found out it was on back order! Would have been nice to receive an email letting me know of the hold up, and if I was interested in any other colours perhaps if they were in stock, or how long I may have to wait for the shirt to arrive in the Uk, and then get sent to me! Still as of yet I have not been contacted by them in any way, and there seems to be no number to ring them on to actually speak to a real person to try to clear this up, I have sent an email but got no reply!

I ordered a jersey for my son for Christmas but this company sent the wrong size jersey and then did not provide any viable options to return it, so I'm out $100 and have a very disappointed kid.

This is not a professional business company. First of all slow and if you have to return and get your money back good luck. It's better to get get form China at least you know what are you going to get for that cheap price and the parcel come quicker then this company courier.

This is an update to my original posting.

I received an email from UKsoccershop yesterday, 9/13/13. A refund was issued for the full amount. Apparently, there was a mix up with the order and my account. They were apologetic and seemed genuinely interested in repairing the trust that was broken between us. I am happy that I was able to resolve this issue with them.

I placed an order on 6/5/13, the website shows that half of my order was shipped on 6/6/13 and to date; I have not received my Tottenham jersey. I live in the U.S. so I expected delays with the shipping, but 49 days, cmon!

On top of it all, Ive communicated via email with a Peter Biju who told me that they didnt have a tracking number to give me and to check with my local post office. I checked with the post office and they are requesting a 16-digit tracking number, without it I cannot locate the package. WTF Peter, I thought you didnt have a tracking number? Ive requested that information from Peter Biju for a few days now and he has not responded. Their customer service reeks and I will NEVER use them again.

UK SOCCER SHOP What a disappointment, my original order was returned due to the sizes not being correct. I returned the items as per their instructions and they acknowledged receipt. It is now 2 months later and after more than 7 e-mails and two complaint tickets sent to their customer service requesting information of when will I receive my order, they are unable to confirm if it was sent nor can they provide me with the postal tracking number. I have now decided to send them a letter with copies of all our correspondence and hopefully there is someone who can actually make a decision and solve a very easy problem! Marcello Martini (South Africa)