UK Soccer Shop

I ordered a jersey w/name & number on it. The sent a blank one. They refused to send another one w/name & number, which is what I ordered. They refused to refund me the order. They would only give a partial refund, unless I mailed back the item they mistakenly sent me. The one I didn't purchase at all. Unbelievable that they think they can charge me for something I didn't buy.

What can I say apart from AVOID this company at all costs. Terrible service from the start. Sent the wrong items, awful quality products, late delivery after paying for a quicker delivery & still owe me my postage back from returning the items. Probably the worst company I have ever dealt with. AVOID.

Placed an order for a Spurs jersey. For 6 months, nothing. Got fed up and asked to cancel the order and get a refund. They said ok. Well 6 months later still no refund. And they won't respond to my requests asking what the heck is going on. Avoid.

I would not buy anything from the company. I ordered a jersey for my son, Youth XL. They sent an adult XL. I was charged for the shirt, but I obviously could not use it. I ordered another jersey through Fruugo to get the right jersey for his birthday. I had no idea Fruugo would use UK Soccer Shop to fulfill the order. I asked Kelly, the sales rep for UK soccer Shop for a refund, but they would not replace the shirt without me returning it, which I did. They claimed to initiate a return for the cost of the jersey, but not the two shipping costs, which were more than the cost of the jersey. Kelly explained that both shipping costs would be refunded as well. The "initiated refund" never happened and Kelly from UK Soccer Shop stop answering my emails. Scam.

Avoid, they will take your money and your shipping fee regardless of it being expedited and will do everything they can to make excuses while they let you know the shipping rather than 2 to 3 days will be over a month and will not cancel an order that hasn't even fully processed. Forget about trying to plan around a holiday or in this case Christmas they will not follow through the customer service is awful.

I purchased some football jumpers for my sons for Christmas (14th December) that were labelled as 'in stock'. Delivery was meant to be 5 days. Nothing arrived and I assumed that must be lost and there was no communication. I therefore repurchased the jumpers to be guaranteed delivery within 48 hours on 20th December. Again nothing arrived for Christmas.
I received both orders on 5th January and they will not let me return as they say there are bespoke printed? These with just normal players jumpers of that club and I didn't order bespoke printed.
I have tried to communicate with this company and not one response.
Please do not use this company.

Order placed and fully paid for but not until I chased them two months later was I advised that the product was out of stock. I substituted my order for a different product which was duly despatched however upon arrival was subject to import duty in excess of 100% of the purchase price which was never explained in advance. I requested cancellation of the order and a full refund which was agreed to but only after the product had been returned to their warehouse by their own nominated courier. Four months later this has still not been confirmed and the company is now not acknowledging or responding to my emails. Also impossible to phone the so called customer service department as the number is permanently unmanned. Based on my experience would recommend not dealing with this organisation.

I was waiting for the product for a year. They said it arrived but the post office said it never arrived and demanded that they send a reference number, they never did. They made me chase them for a year and promised that the product would be returned and delivered again. Since then I've been chasing them, they refuse to refund and they are not helping to solve it. Worst service I ever received.

I ordered a jersey from this site and never creceived confirnation email but they took the 71.23 from my account. Ive constantly tried contacting customer care but it just says number invalid. Ive emailed them 30 times but only reply is off some randomly different person each time and they say that you need order number from confirmation email but they dont give you confirmation email. But they will take your money. A total scam. Atay away from this site

I put a order in on the 26th of November the website says three to five days for delivery it is now the 14th and December and I still haven't received I tried for 2 days to get in touch with UK's soccer shop the phone number on the website is not in service I tried tracking the order which also doesn't work I finally got in touch yesterday by email for UK soccer shop to now say that my order will not be here for 5 to 6 weeks which it doesn't say anything about that delivery time on there website.i cancel my order, for UK soccer shop to say that I will receive my refund in 5 to 7 days which is not acceptable

I placed an order with UKSoccershop on 22/11 for two football shirts that wasn't cheap, I chose my delivery. I got the obligatory order confirmation email and was told to expect fast delivery.
Over a week later and my shirts are still being processed. I requested an update via their site and nothing. I then filled out the form they provide on the site and nothing so I emailed and still nothing, so I called the number provided on the website and low and behold no dialling tone!
I then went on to send a further email and to no surprise I get nothing.
As the football tops are presents and I need them ASAP I tried to cancel my order so I can get a refund and nope, I can't do that either.
This company are scammers! Once you've placed an order that's it, that's your money gone with no way of contacting them for a refund.
Honestly I don't know how this company is still allowed to operate, the owner should be in jail for all the scamming.
I advise everyone to stay well away from this site..

Very poor service. I ordered a shirt two weeks before lockdown begun, and paid the extra for it to be delivered within 5 working days! 9 weeks later the shirt finally arrived!

During those 9 weeks, the customer service number wasn't connecting, emails (that were being responded to) was the generic "your order is in transit".
After 7.5 weeks, I logged back in to see my order had disappeared and there was no tracking number in order for me to use.

I subsequently called the bank and they completed a charge back within 10 days.

During that period, the shirt arrived with a very rude email from Simon who called me fraudulent. I asked for a discount only to be told when the charge back is reversed, we can then work something out.
Since the reversal of the charge back, we've gone back to radio silence. Simon is no longer contactable.

He gave a poor response blaming lockdown for the delay. The truth is that it was ordered 14 days prior with a 5 day delivery slot, if they were unable to print a shirt in time then this should've been communicated on the website.

STAY AWAY FROM THIS COMPANY!

Showing an item in stock in the size I wanted for my son for his birthday in 6 days. Was £10 more than any other site but they were showing stock available for instant delivery within the time frame. Paid an extra £5 for delivery to ensure it would arrive in time so now £15 more than anywhere else. Placed the order, had a message saying they were processing it and checking their warehouse before taking payment. Then they took payment and emailed to say item available and order confirmed. The next day I had a message of them saying sorry the item is out of stock and they cannot honour my order and a refund will be issued in 5 working days! That has now left me unable to order from elsewhere in time and without the money to even do so as by the time I get a refund his birthday would have passed. Will never use or recommend these to anyone.

Done an order early December for a Xmas present and only received it yesterday (14/1/23) no good to me now. Very bad communication

I ordered a top for my son but the wrong item was sent (a Nike Younger kids Small (rather than the Older kids Small as was indicated on the website). The company agreed to the refund, including reimbursement of the return shipping costs if I included proof of postage. Despite them confirming that the full refund (item + shipping + return postage) would be processed on 19-May, I have received nothing from them and they are no longer responding to emails. I will pursue via PayPal, but for everyone else deciding whether to give them your money… STEER CLEAR!

Please be careful ordering from them i ordered two Inter Milan jerseys and three t shirts. Spent almost 300 dollars. I received only 2 tshirts and one was a wrong one. I tried emailing few times and calling and no response. Please be careful when u order they seem to like to take your money but not give u what u ordered or have any customer service skills.

They use the cheapest shipping method possible. Resulted in items arriving after 6 weeks of placing order.

The $220 jersey and shorts were packaged in the cheapest black plastic bag and to add some icing on the cake, they've sent the wrong size shorts and they refused to return or refund.

Cheap cheap service.

Oh, have to add the customisation his cheap quality and done badly. The large numbers are fine but the little letters are bad.

Shipping was promised between 2 - 5 days and took two over weeks. 3 weeks total for the package to arrive in Canada from the UK. Attempts to complain during the process were met with dismissive indifference. Shirt arrived in flimsy packaging - literally a plastic bag. Not kidding. Shirt material quality was something you might expect from a made-in-China pack of 5 undershirts for 20 bucks off Amazon. So thin, it's almost see-through. And their sizing info is wrong. Shirt is too small even though I erred on the side of the larger of two possible options. I'll be amazed if it doesn't disintegrate at the first wash. Waste of time, waste of money. Live and learn.

Purchased 2 items from them on April 19th 2020, Polo shirt and a VFL Wolfsburg kid's jersey for my son's bday, he loves Volkswagen cause I drive one. The package changed shipping vendors twice and the overused shipping delay tactic due to COVID-19 pandemic. I say that because a lot of companies are using it as an excuse for sub par service with no accountability whatsoever. Here it's June 9th after submitting multiple complaints to both Norsk Global and USPS, I have finally received my order to my surprise there is no VW logo on the jersey. The logo is displayed clearly on the item for sale on the website. Screw this company! Now that I look at it, it looks so fake from China and not even worth the price of shipping and definitely not worth the wait.

Tried to send a shirt to my brother for his birthday which cost about 80 dollars. The shirt never arrived to where it was supposed to. I reached out to resolve this and initially got quick responses. Then they ghosted me without solving the issue and have essentially stolen 80 dollars from me.

Dont buy from here they never reply and order takes more than 3 months to arrive.

I submitted my order for an Arsenal tshirt as a present on the 25 of December at it only arrived on Mid-March and I had to send +10 emails to them to demand the delivery.

They always reply standard answers and you cannot reach them by phone.

Is a complete scheme with terrible customer service and delivery time

Terrible goods of bad quality and still not given me my refund and won't refund the cost of postage via tracking you requested

They offer a bunch of things but doesn't mean they have it all, they sent me a message saying they didn't have my things. But they didn't give me my money back. Don't buy anything there.