• CeX UK

CeX UK

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Overview

CeX UK has a rating of 1.2 stars from 271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CeX UK most frequently mention customer service, second hand, and phone number problems. CeX UK ranks 877th among Gaming sites.

  • Service
    99
  • Value
    96
  • Shipping
    77
  • Returns
    83
  • Quality
    88
Positive reviews (last 12 months): 2.8%
Positive
1
Neutral
1
Negative
34
31
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Manager refused refund and referred me to on-line customer services even though it was their error.
How would you rate CeX UK?
Top Positive Review

“Shop and service”

Jan H.
5/20/22

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

Top Critical Review

“Avoid these at all costs!”

Parardice F.
3/10/24

Never again first purchase dirty scammers cancelled no explanations, Say there products don't come with chargers hoe the hell can you use the appliance! Avoid at all costs

Reviews (271)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62)
Thumbnail of user karlfox559
1 review
0 helpful votes
May 23rd, 2023

Yes I have very much enjoyed playing on the game of which was dispatched to me very Quickly buy yourselves and Yes I have had the game before hence why I wanted the game again too play on, as I do enjoy playing on management style games that Transport Tycoon is like.

Tip for consumers:
Nothing that I can think of

Products used:
Games and Phone's etc

Service
Value
Shipping
Quality
Thumbnail of user zarkm
1 review
16 helpful votes
June 30th, 2019

In my experience, you get a great result from cex as long you aren't a douchebag... imagine them as a company that pays their taxes and then you will understand... lots of times you will be overwhelmed by what you have got, for the price, and at other fewer times you might get something that looks shoddy... I. have bought some things I couldn't believe in the past- with free post. And have traded in happily items of my own for much more money than anywhere was offering on the internet,. If you are a poor person like me, don't hesistate with cex, its great, its just that its so good rich people want to convince you its $#*! so they can abuse its good will.

Thumbnail of user brettw123
1 review
0 helpful votes
September 7th, 2020

Always a bargain to be found in Cex, never had a bad disc. The staff in my local Cex shop are very knowledgeable.

Thumbnail of user mikelt4
1 review
1 helpful vote
December 12th, 2015

Estoi muy satisfecho

Thumbnail of user adamt24
1 review
1 helpful vote
January 13th, 2013

Recently I purchased a 7200RPM 500GB SATAII Hard Drive from the CeX online store. The checkout went smoothly, and my order was despatched the next day.

When the item arrived, to my delight the packaging was exceptional! A (folded over) jiffy bag, followed by two layers of bubble wrap and two paper bags would ensure that any hard drive would survive the punishment of Royal Mail.

When the hard drive was revealed, I was astounded to find out that it was a Segate hard drive (In my opinion the best brand). But, on inspection, I found out that this particular hard drive had only an RPM of 5900 (As it was an energy saving model) I let this slide, because of the cheap price and hooked it up to my PC. No bad sectors, and it was a VERY quick drive in benchmarks.

All in all, a brilliant experience. Just a shame it wasn't what was advertised on the website.

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About the business

Hello, we're CeX. Buy, sell & donate phones, games, movies, computing kit & gadgets. Find your nearest CeX www.webuy.com/stores

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