CeX UK

Ordered a ps2 game for my birthday 38£ silent hill. What came was a linx 8£ keyboard. To say I was gutted was an understatement.Id waited a whole week then to receive something totally unrelated just summed up the care that went into processing my order.Im now in the cycle of sending back the item to either get my game or a refund which can take up to 14days. There response was, after we've checked the item! I never needed a plug in keyboard as I don't have a linx pad cex. I just wanted my ps2 game! I'm still quite angry/upset.Ive bought lots of items from cex and generally I've had no bother. But the customer service is non existent! No number to call, all automated and all left to the consumer to sort there mess up. They will have have gotten my unwanted item back yesterday and I've still not had a reply to say if I'm getting my game. Honestly they may be a couple quid cheaper than EBay but at least you have buyer protection etc.Im seriously thinking of leaving cex, which is sad as I've bought countless items from them.

Purchased a wii u gamepad.
It arrived promptly, worked and came with a charging cable, but was disgustingly filthy with old dead skin and finger prints and was missing the stylus described in the product description.

Moreover, my review to this nature on their own site was rejected.

Ordered tablet online, arrived with Case and S Pen missing. These come packed with that as standard on this model (Active Tab 3)
Was initially told would get and send on, so continued to set up tablet. Took nearly a day.
Then was told that as a Grade B might have bits missing and would only refund. Unimpressed.
I said I can source the items if they gave me a discount, but that was not an option apparently.
Order *******

The local cex Inverness is very terrible usually you are kept waiting in line for up to twenty minutes even if no other customer is being served, today I decided to visit them to do a trade in however I left the store very angry as I was in the line where the signs say to stand but the staff member totally ignored me and took others in front of me despite me making it obvious I was waiting next there was numerous other staff standing gossiping behind doing nothing to help serve eventually another member of staff served me there was absolutely no word of an apology either Sam was the staff member who refused to acknowledge me yet even though he heard me complain about him then to make it worse as I was leaving the store the staff member who served me and the one who ignored me were laughing and taking the mickey out of me yes before I had even left the shop this is disgraceful I have an illness and can do without this unnecessary attitude will never shop with cex Inverness ever again its filthy as well the staff eat take away while serving too be warned if you decide to go in there try elsewhere if you possibly can.

I bought 2 items online both were listed grade A which according the (almost hidden) grading section on their website means "mint". Neither were mint by a long shot. The first one I returned to my local store where the staff said it was more like grade B and also confirmed it had fault. The second one was also more like grade B and also shipped with grubby accessories that would have taken minutes to clean. I returned this, too, to my local store and was surprised to see the previous one I returned in their window as grade A!
I had no trouble at all getting refunds and maybe that is because they know another sucker will buy that item soon and hopefully not notice the fault or return it. The stores are very thorough when assessing an item to buy - they do not deem anything less than perfect as grade A. However, there are many complaints of customers receiving grade A items which are anything but perfect. Very odd...
The online customer service is useless, too. I'm guessing it's based in India, staffed by people who have excellent written english but who have never even been to one of the stores. They write polite but generic replies which rarely refer to the specifics of the case but just apologise and recommend you return the item.
I wouldn't recommend buying any item online from CEX where condition is a major factor. Actually I wouldn't buy anything from them at all.

Have just been completely mugged off by CEX.

I bought an Alcatel flip phone in the Brighton store for £18. But when I realised I bought the wrong phone, (was actually intending to buy one with a camera attached to it) I went to the Worthing store, expecting to return the phone or even exchange it for the correct mobile.

I was then told that CEX do not allow items to be returned unless they are faulty, even though this item was untouched, still in the packaging, receipt included, charger still wrapped up.

& even though their online Terms & Conditions state that items can be returned within 14 days, I had to sell the phone back to the store for £10 less than I had bought it for 3 days earlier.

It's so disappointing as I have been a big time CEX fan for many years and am always recommending to friends and family.

My son wanted Disney Infinite 2 for Xbox 360 so Cex near us has 3 in stock. Guy was very friendly and got us a boxed version.

My son opened it on his birthday and tried it but it wouldn't recognise the characters. We restarted it and went through the 15 minute into gameplay again and it still wouldn't read the characters.

My son was upset but we said we'll sort it and duly went back to the shop and explained the problem. After he swapped the contents from ours with an unboxed one, I decided to check the game was in, and it was.

It was this point where my son said that the other disc was white and I realised the first person had in fact given us the game for version 1 and not 2.

At least they sorted it but it shouldn't have happened in the first place. Sigh.

Only used it as a buyer, but not impressed. Prices are good and delivery is free but it can take AGES for anything to arrive, and customer service is almost non-existent!