• Metal Detectors UK

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Overview

Metal Detectors UK has a rating of 3.33 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Metal Detectors UK ranks 81st among Gadgets sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
See all photos
How would you rate Metal Detectors UK?
Top Positive Review

“Very good customer support”

Danny D.
8/3/17

The metal detector has a defect - it would start humming very loudly after a few minutes of use. I've contacted the customer support and they agreed to send me a working one instead^^ My score: 11/10!

Top Critical Review

“Shocking”

James b.
8/26/22

My item didn't arrive. They claimed it was derived and sent a photo of a box left behind a bin by the front door. I didn't give permission for the item to be left anywhere safe as we live opposite a school that is very busy and lots of people pass by this London street and there isn't anywhere safe to leave anything. Contacted the company, they promised to solve it. Been waiting 2 weeks for a response to emails where they said they'd 'resolve' the situation - silence for 14 days since. Resolve clearly has different definitions. I was promised on 4/8 'they will send Denial of Receipt documents which you will need to fill out and return to us.' I'm still waiting over 3 weeks later despite me emailing reminders. DO NOT BUY FROM THIS COMPANY. They are only reselling and you can find the same items elsewhere for the same price and you'll definitely get a better service. I totally understand that it is the courier who is at fault for leaving the package in an unsafe place but the service since then from Metal Detectors UK has been abysmal which is what my review is based on.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user dannyd56
3 reviews
1 helpful vote
August 3rd, 2017

The metal detector has a defect - it would start humming very loudly after a few minutes of use. I've contacted the customer support and they agreed to send me a working one instead^^
My score: 11/10!

Thumbnail of user jamesb7016
1 review
0 helpful votes
August 26th, 2022

My item didn't arrive. They claimed it was derived and sent a photo of a box left behind a bin by the front door. I didn't give permission for the item to be left anywhere safe as we live opposite a school that is very busy and lots of people pass by this London street and there isn't anywhere safe to leave anything. Contacted the company, they promised to solve it. Been waiting 2 weeks for a response to emails where they said they'd 'resolve' the situation - silence for 14 days since. Resolve clearly has different definitions.
I was promised on 4/8 'they will send Denial of Receipt documents which you will need to fill out and return to us.' I'm still waiting over 3 weeks later despite me emailing reminders. DO NOT BUY FROM THIS COMPANY. They are only reselling and you can find the same items elsewhere for the same price and you'll definitely get a better service. I totally understand that it is the courier who is at fault for leaving the package in an unsafe place but the service since then from Metal Detectors UK has been abysmal which is what my review is based on.

Tip for consumers:
insist on a signed POD

Products used:
metal detector for my son's birthday that didn't arrive

Service
Thumbnail of user arnavm
2 reviews
0 helpful votes
February 13th, 2015

My first experience with them and I could not ask for any better service. I was really surprised to get my order so fast. It was like walking into the store and doing business in person.

Service
Value
Shipping
Returns
Quality

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About the business

Metal Detectors UK Online Shop offering beginners to advanced machines, including the new GOLDEN MASK 4WD Metal Detectors & provide quality Metal Detectors

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