We were sent a letter in the mail stating that their "system" miscalculated the budget monthly charges, and that we paid less than we should have. They are extending us the "courtesy" of budgeting our underpaid budget charges on a payment plan. How nice. Anyway, then I got my bill with the closeout amount, probably $100 over what it would have been if their "system" had not miscalculated.
So, guess what? We are also being charged $1.10 for a "system Improvement."
I'm not sure what that even means, nor am I sure I want to.
Utilities, can't live with them, can't live without them.
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