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UggAustralia has a rating of 1.89 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UggAustralia most frequently mention customer service, credit card, and next day problems. UggAustralia ranks 62nd among Uggs sites.
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I ordered my son boots online and after than less than a week the sole has come away. I have called but can't leave a message and have sent 2 emails with no response. I came to them as l thought I would support an Australian business but now l realise this is not deserved when the lack of service has been appalling. Spending so much money on a child was a splurge and now we are very disappointed- his previous Kmart boots lasted longer
UggAustralia does not compare to UGG. Thin suede/Liner. So disappointed. Not in my collection. So SAD
I ordered online, and received confirmation of the order saying due to COVID-19 there were some delays so would be 5-8 days and I would hear from Australia Post with confirmation of delivery. After 2 weeks not hearing anything, I tried calling the number listed online, but it is automated response saying email us. I emailed and had an automated response saying "COVID delays, we will get back to you". Nothing. Tried again a week later. Still nothing. I'm guessing I have lost my money... based on the reviews I am now reading there is no way I would buy from these guys.
Last year I bougth a pair of ugg winter boots from Softmoc shoes store for my daughter's birthday, its name was " Elsa", and because she was very good in school so I would liked to reward her, she loved the boots a lot, unfortunately it didn't last long, some how one of the d-ring came loose, the boots are stil in very good shape but my daughter refused to wear them again this year. For me this boots had cost a fortune :(
I really loved my boots for a couple months until the fur started getting really ugly and the bottom of the boots wore out so fast! I was so excited to get these boots because I had been dying for them but I was really dissapoined after a couple months on what they actually turned out to be. :(
If this site was real, why would their email adress *******@gmail.com???? i ordered mine on black friday for a pretty good price compared to how much they origanally are but i will see the quality of the ugg boots and then debate if i should return them or not! Right now uggaustralia.com is not my bestfriend. I dont like them right now!
I ordered 2 pair of Ugg boots from this company luckinthebox.com that says they sale genuine Ugg boots from Ugg boots Australia which apparently is not true. I ordered 2 pair of boots size 9 one was tall which fit well and was made well the other were a short pair and looked like cardboard were extra wide and way too big in length. I asked to return them for an exchange and they asked me to take picture of the size difference which I did sent several pics and they argued with me about the color and that they were not the ones they sent me. I even offered to pay to return them just for them to send me a new pair like the tall ones that would fit and I would be happy with. They argued with me through 18 emails and they kept saying the same thing over and over send us more pics they completely wasted my time and my money. Wish I just ordered them from Uggastralia in the first place. DO NOT ORDER FROM LUCKINTHEBOX. They are bad fakes and extremely bad customer service.
Their boots are too expensive. I can buy a knock off with the same quality, for over 75% cheaper.
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