UggAustralia

Stay away from this company! Their sizes are misrepresented. Their boots are substantially larger than the regular sizes (because they are unisex but they don't tell you that). Their return policy does not include shipping either way; they also keep 20% for "restocking" fee. It is very expensive to ship to Australia. Their customer service is very poor or non-existent. Read the reviews! I wish I had before I ordered boots from them.

In January I accidentally sent back my…
In January I accidentally sent back my husband's order, with the return label
For my order, I quickly realized my mistake and called to notify them of the error. They assured me that the shoes would be sent back to me within 10 days. I have called numerous more times to find out the status, but they always say it's being looked into, wait 10 days. We still haven't received my husband's shoes back, nor have we received a refund for the 2 pair of shoes that cost over $300. It's extremely disappointing that they don't take care of their customers. The shoes are now sold out, so I assume they sold them to someone else, and made double the money! I can guarantee that as a very long time customer, I will no longer purchase anything from them again, and will share my experience on every social media site possible, so maybe others won't get "robbed" of money/shoes owed back to them. Terrible customer service!

Today is January 13. I ordered the disco slide on November 28 as a treat to myself before holiday madness. These were supposedly delivered to my apartment on December 4, but my apartment claims to never have received the package. I talked to Ugg support and opened an investigation. I was supposed to hear back in 8-10 business days, but never heard back. I emailed customer service on Dec. 23 and Jan. 4... no response. I've tried calling multiple times... no one picks up. I've tried texting the number on this website... no response. I ended up live chatting with a support person on this website who said I would receive a refund, which has not happened. That was nearly 2 weeks ago. What the? Like am I being scammed or what is going on? I honestly don't know where to go from here and would like my $100+ back, please. This has been exhausting when it was supposed to be a little luxury.

I placed an online order on 12/15 and was charged on 12/22 causing my account a negative balance. Being charged a week after placing an order that was pre authorized the full amount is frustrating to say the least. Why not just automatically withdraw the funds at the time of payment like most up to-date merchants? Extremely inconvenient for the customer. I will never online order with Ugg again and advise others not to unless you want to keep track of a pre authorization charge for a week and who does that in today's technology integrated era

Got an $80 pair of slippers. After only a few months of evening wear indoors, the fuzz is worn off all over the soles of these. UGG Customer Service was no help. I would not recommend these to anyone and will not be buying anything from UGG in the future.

Not one single reply to my emails. The order is over a month old and not a single update, apology, or indication I will receive any goods. Plus, the sizes on my invoice are not the ones selected. I have launched proceedings with my financial institution and the relevant consumer bodies as this company is clearly just taking people's money with no intention of providing what they say they will, when they say they will. The worst online ordering experience of my life, and you only need to look at the reviews to know this company is run by crooks. DO NOT BUY!

Waited weeks for birthday gift-for message from seller "order cancelled" after Aus post told me on the way. Beware of sending these guys money

Can't contact anyone phones are not taking calls got lied to by management that by product was sent overnight express post delivery and not answering emails in the last 3 weeks. They are still working so can't blame the virus

The website says after your payment is received, you will receive an email... LIES. It been a month and I haven't received anything. I have sent several emails and still no rssponse

I purchased some boots from this site. They dont have a direct contact service here is unprofessional. If you want some ugg boots go to the ugg store or a reputable high end retailer. I had no idea that the merchandise is fake. I was ordering for a Christmas present. When they arrive Im going to put the in the Goodwill. I had to order authentic pair from ugg.com for my gift.

Terrible quality boots even though claim to be made in Australia. Brought two pairs. 1 boot broke after 2 days of indoor wear. The second boot in the first pair broke 2 weeks later and the there pair broke after 2 weeks. Customer service awful and refused a return claiming that the boots had been submitted to too much wear and tear ( after 2 days?!) and water damage ( the part that broke was above my ankle and had not been in contact with water!)

Never order from UGG Australia unless you want to waste money. They've consistently lied & now here a month later I have not received a refund & I'm out of money & a shoe. They will keep you on hold forever & tell more lies or say they will call you later when they've gathered more information NEVER will I ever order another pair of UGG's from this unprofessional sorry excuse for a business. Every review I've read complaining about their experiences are 100% correct.

I ordered 3 pairs of boots Wednesday morning and paid for NEXT DAY SHIPPING, but never received a confirmation/shipment email, so I contacted the company Thursday via chat. The rep. Simply said the boots were shipping out late (offered no explanation or options for me). She wouldn't answer me when I asked if the company ever intended to let me know that the order would not be shipped as promised. She simply ended our chat and stopped responding. I thought this was a reputable store. DISGUSTED by this company's "customer service"!

I ordered a few weeks ago. But i haven't received anything. I've send mails to ask about the status order and the shipment: no answers!
Don't waste you money in this website... they're thieves...

Their customer service is a disaster. They emailed me saying that part of my order was cancelled and even after a written request didn't offer me a chance to exchange the item THEY falsely claimed they had in stock or cancel the order entirely. They offered me to create a new order (of course not offering to cover the delivery fees). All that whilst not sounding apologetic at all for their mistake.

I bought a pair of ugg chestnut colour they came like a yellow colour very very poor quality sent them back in December for a refund and did not get it. FAKE.

Terrible customer service. When I went to write a review about my sad experience on the phone with customer service, I have noticed all the bad reviews about them... such a SHAME. The shoes are nice but when you deal with such a horrible experience then you want to end the whole deal and move on to a real company focus on the customer! I would fire the person I spoke with... attitude and acting like is the owner!

I had a pair of Uggs given to me as a gift. I wore them briefly and they got a hole in the front of them. I called their costumer service and when I told them my problem they rudely hung up on me. I called them back to see if I could talk to someone else and they sent me right to a survey and wouldn't help me after that. This is the worst costumer service I have ever had. For Uggs being a billion dollar company you think they would hire better costumer service representatives and that they would cooperate with what I was trying to tell them was wrong with the shoe.

Just wanted exchange a pair of UGG's for size. Website says exchanges take 6-8 days. 15 business days later I get on a chat with customer service. They track it down and tell me new pair will be here 3 days later. 3 days later I chat again because UGG's never came. This rep says they have no record of our exchange. They finally found it and told me the first rep must have been confused when he gave me a deliver date... Confused... yea right... how about just wanted to get me off chat... They gave me their "advance exchange #" which I called and sat on hold for an hour and 21 minutes only to be told that " your US Postal service is dragging deliveries." The second chat told me they would expedite the shipping... more lies. Now they have promised that I would see them next Friday. 26 business days later.

First and last pair of UGG's this father and grandfather will purchase for any of my family.

I ordered an Ugg cleaning kit. The website said 2 day free shipping, but once it was shipped it was ups ground - 10 days! I could have ordered from Amazon Prime and had it. When I contacted customer service, they offered no explanation or anything. They did apologize, then asked if there was anything else they could help me with. I'm very dissatisfied!

Was told to return shoes to a US address for exchange to larger size. Weeks have passed, many emails have been sent... they are now ignoring them completely and no sign of replacement shoes. I feel and fear they have stolen my Chivons. Worst customer service ever... will NEVER EVER buy Uggs after this

I paid for my boots. Returned and now they keep contacting me about getting a payment because i didn't pay for my boots... that they sent me... ridiculous! I paid for them i know it's on my bank statement. I don't know if this is a scam or what but I would like for them to stop emailing me about a 200 dollar payment...

Absolutely terrible experience. I purchased a pair of black uggs which cost me alot of money, when I realised only after a few months I noticed the shoes were turning green and started to fray. I reported my problem to Ugg and they did not accept the photos I had taken and made me post my shoes to them. The lady said if they are found to be faulty I would receive another pair of thr boots. Reluctantly I sent them off but to my surprise I did not hear one word from them. Upon lodging a complaint I received an email to say that they had confirmed my boots were faulty. However they then stated that they could not send me another pair of shoes and would offer me a refund of the sale price. I continued to dispute the case and asked for my boots to be returned however after a week they confirmed they had threw my shoes away. They suggested I buy some more uggs online however the same style of boots were an extra £50 to what I had paid. Absolutely disgusting scam they have tried to set up and their customer service was beyond a joke. There was no way I could buy an adequate replacement. I was ignored several times, spoken to rudely and called the wrong name where they had copied a response they had sent to another customer. I would suggest anyone thinking of spending money on uggs doesnt as you only lose them and your money 6 months later. Absolutely shocking for what i thought would be a reputable company.