1 review for Ubisoft is not recommended
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Greece
1 review
0 helpful votes

Ubisoft Refused to Restore My Hacked Account Despite Full Proof
July 6, 2025

My Ubisoft account was hacked on June 21,2025. I received an email from Ubisoft confirming a password change and a login from Brazil, while I live in Greece. I immediately contacted Ubisoft Support and submitted everything: Receipts from Ubisoft Store, Epic Games, and Kinguin My original account email (still under my control) My last known password Screenshots of the email alerts sent by Ubisoft itself Despite all this, they closed my cases, claiming they couldn't verify my identity. Even after escalating publicly and filing complaints with the Better Business Bureau and European Consumer Centre, they have not restored my account. Ubisoft is denying me access to legally purchased digital products and violating basic consumer rights and GDPR regulations. I'm now preparing legal action. If you value your digital purchases, think twice before investing in Ubisoft's platform. If your account is compromised, they might do absolutely nothing to help.

Tip for consumers:

They have to reconsider how support works.

Products used:

ATM nothing, because my account got hacked and lost access to all.

Date of experience: February 1, 2025
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