Uber

My issue is for my poor 81 year old mother who needs a walker to assist her movement. Often times Uber drivers refuse to get out of the car to help her put her walker in the car. She has balance issues and is forced to lift her walker to put it in the car and then walk around the outside of the car praying for balance without her walker to get herself into the car. I know they are not "required" to assist passengers, but common decency would suggest that they should anyway. Very disappointed in the service she receives.

Stood waiting 20 minutes, he sent the i've arrived" prompter but decined and left me standing there. Unauthorized deduction from my visa card ( by the way only live about ten minutes away from that location via car)

I landed terminal C at Logan yesterday; I used Uber to find my ride to Tyngsboro, one popped up as recommended for $56.xx; I clicked confirm, it crashed on me; I refreshed again, the lowest price recommended was $134.xx. Big jump; I had no choice but to use it. Lesson learnt, never again use Uber.

1) most times I have been with friends trying to get an Uber and several drivers accept and then arrive and decline in person, or don't decline but fail to actually on time and leave us waiting so long that we have to rebook - but always outside of the "free cancellation" time frame - so my friends keep getting charged for booking fares for drivers who don't actually arrive. For that reason I haven't used Uber in over a year - but I tried to get Ubers with friends and saw all this happening. We think they must profit from the cancellation fees? So, now, I don't trust the drivers to arrive on time or at all. One Uber driver picked me up without enough petrol to take me to my destination. Then said he couldn't drive me straight to the airport. I either had to wait ( & pay!) for him to drive around to get gas or book a different Uber. When I booked a different Uber the second Uber arrived in 2 minutes - with petrol in the car!
But - I still got billed by Uber for BOTH!
(Because it was outside of the free cancellation' timeframe.
I couldn't find a way to report that drivers disorganisation. I am not a happy customer being asked to pay and wait at gas stations for Uber drivers to fill up and maintain their vehicles.
2) if I have a specific problem (one driver kept touching me and asking me to kiss him) but apart from that he did promptly arrive and get me to my exact place and wait until I was inside the venue (it was a potentially unsafe neighbourhood). I told him not to touch me and eventually he stopped trying... but I couldn't find any way to report that on the trip records... so all I could do was give him a very low rating which seemed unfair to him as mostly he was great! It was just that (culturally? - it was not in Australia. An overseas Uber trip) he may have thought it was OK to flirt and try to seduce female passengers?
But - it certainly made me more suspicious & fearful of Uber drivers in general and especially upset that Uber doesn't easily allow for reporting an incident which, really, is a sexual assault :( of a very minor form.
Other friends have also expressed frustration that Uber apps do not easily allow for reporting particular specific issues with specific drivers during particular trips.

On Feb. 28,2023, we were in down Key West and needed a ride to take our son from our motel back over to Stock Island, where he was crewing on a boat. He had to be back by 9:00 p.m., so at 8:00 p.m. I went on the Uber app and scheduled a pick-up for 8:30. At 8:15 I checked the app and it said "No driver available." At 8:20 I checked again and it said the same thing: "No driver available." "Okay," I thought, "they can't do it this time." So I called a taxi, which arrived promptly, and we sent him off.

At 8:35, I got a phone call from a pleasant-sounding older guy who said he was parked in front of the motel waiting for his rider. I told him we had moved on because the app told us there was no driver available. "Who told you that?" he asked, sounding incredulous. "The app." "Who?" "The app did!" I said I was sorry we had missed connections, and we signed off cordially enough.

Sometime within the hour, though, I received an email saying that we were being charged $33 for the missed ride. (The total fare would have been about $43.) My question to Uber -- and I have to throw this out into the ether because it's impossible for a mere customer to get hold of a live voice at the Monolith -- if it's incumbent on ME to cancel when you say YOU aren't fulfilling the order, at the very least why is there not a prompt informing me that I have to do that if I want to avoid charges? That would be transparent of you. But transparency is not the name of the game, obviously; the name of the game is Gotcha.

After a dozen decent rides with Uber, I'm going back to taxis and effective communications.

I am usually happy with uber and have been using them for a long time giving them tons of service, i needed a ride home after a late shift at work that's usually $5 and they tried charging me $22! Leaving me stuck at work for HOURS! I am pissed to say at the least with there greediness after all the service i give them!

I have canceled my Uber drivers and I want refund because I am mad right now because they are not sent me money back

We caught an Uber on a Friday night into the city to have dinner with friends. Then about 11:30pm I caught an Uber to get home. On Sunday evening I received an e-mail & call from Uber customer support that they ‘received a report from one of their drivers that my wife & I have acted in a threatening or violent way towards a driver while on a trip'. I was absolutely shocked, as both Uber trips we had nothing but pleasant conversations with both drivers. We were certain that the driver had us mistaken for another Uber trip. To be certain that the driver was not mistaken, I asked Uber to clarify with the driver. How many people were in the car, male or females, what was said, Uber did not relay this back to the driver in their investigation. The driver is still sticking with his slanderous allegations. Throughout Ubers investigation they had taken the side of the Uber driver. Cut the long story short, after Uber threatened all sorts of legal threats, it was our word against the driver. I want to warn potential Uber riders, that they could perhaps be the target of false, slanderous, defamatory accusations from certain Uber drivers. I did not matter what I said & how much I refuted the allegations against my wife & I. This ordeal was extremely stressful that a defamatory allegation could be fabricated. So please consider using alternative & more reputable rider share services. Perhaps taxis aren't that bad after all, they at least have cameras in their cars.

It is interesting how it's LGB(T)Q month in California and Uber showed their support for the community. However have nothing for the Trans community. Please try and include a nickname slot for drivers and slot and also pronouns slot. Thank you

The other night driving home with Uber I was talking to my driver and we started discussing what's going on with this Coronavirus and I was saying how since all the stuff is going on Uber has jacked up their prices significantly. And he said really? We are able to see how much you guys pay and also how much we get paid per ride I said yes I am paying significantly more than I was before all this started and he said well they're not paying us anymore so not only is Uber taking advantage of this situation they're not even giving more money to they're drivers so I was right all along there just lining their pockets with the extra money like they need it or something. All of the money that I earned last week went to Uber why am I kicking myself in the $#*! just to get to work with these people? Greedy bastards taking advantage of this unfortunate situation to charge more money and they're not even helping they are drivers out.

Let me start by saying it is way too complicated getting a hold of Uber and working with their customer service. For some reason Uber decided to start randomly charging me 14.99 a month, with reoccurring payments. I did not realize they were doing this for 6 months. After further research it seemed that they were charging me for a ride pass' of which I never signed up for, nor do I live in a city that benefits from this. That aside, it didn't show me on my account that I was even paying for this either, so I wasn't even able to cancel this payment, that, let me remind you, I DIDNT SIGN UP FOR. In the end, after hours of trying, they would only repay me for one month and I had to delete my account all together to ensure these payments would stop taking money from my bank account. This is unfortunate because I was a very active Uber rider, Lyft it is I guess!

For the third and final time I have deleted the Uber app due to trip cancelation. My most recent was a trip from MIA to home. Driver got lost in the airport, canceled and what should have been a $16 trip turned I to a $45 taxi ride.

I am new to Uber and recently used their service. I input the destination and it came up with a price of $22. I needed to input my cc information to pay. When I went to complete the transaction the price went up to $34 in the matter of a minute. Everything else was the same. I took a second look, but decided to go ahead any way, thought this was just a one of.

When we landed I searched for an Uber for a ride home. The price came up as $105 to our destination. I decided to use a different cc for this trip. When I went back to complete the transaction, the price jumped to $175. This is a 75% increase in less than a minute.

Decided not to proceed and asked the taxi driver cued up for fares. He gave me a price of $120 approx. It was exactly $120 when we arrived.

I thought Uber was a more affordable option. It seems very unethical. Nevertheless, I will not be using Uber again.

On a side note: The driver we had was excellent. Unfortunately Uber's pricing policy have an effect on the rating.

Drivers point of view: Uber constantly abuse and neglect Drivers, As an Uber driver I feel my basic human rights are being violated. No respect from Uber and Costumers. They literally packing their garbage that smells behind my car, costumers make you do their moving heavy furniture, then they go complain too. That is when uber blocks your application. And dont care about Drivers, we are drivers not Slave!

Richard Sheets We have a family or four, and had 1 carry on eah, plus 4 suitcases. Weeks ahead, we reserved Uber van or U er Black for 4:30 a.m to catch a 6 a.m. fljght. At 4:45 the Uber driver pulls up in a in a late model Nissan Altima. We were so angry we could have cried. He said, "well, I can make two trip?" We said that's not what we reserved, nor feasible. He went back to his car and canceled our ride for refusing to go with him, before we could report him. Uber charged us $25.00 for the inconvenience we caused that poor man. I ended up driving my Avalon and parking underground right next to the airport for 5 days at a cost of $125.00. But I had an excellent vacation in Bradentin Florida. But I haven't Ubered since.

Driver 4 minutes away as I watched car drive further and further away. Canceled order and 2nd attempt was much better. This has happened more then once.

March 2021: Used Uber multiple times in NYC Highlighting several surprises relating to covid19 and surcharges.

NY Congestion fees for every ride, even when routes were wide open.
Waiting time fees were added indiscriminately, even when riders were at pick-up spot before Uber arrived.
Reduced passenger limit from 4 to 3 on Uber X by 25%
Reduced passenger limit from 6 to 5 on Uber XL by 17%
So for 6 occupants, forced to order two cars.

Ride on route that was $14 was increased to $21 that's 150% higher for 2 passengers in UberX.
No Uber Pool offered for above ride.

Their app gives info how to contact them but when you follow their directions to go to help, then tap phone contact... THERE IS NO PHONE CONTACT. This company makes customer support difficult and nearly impossible. I'm going to start using Lyft instead.

It cost 12.00 to go 1 mile with Uber. I took a cab back 6.00. Way over priced. They hot greedy big mistake. I'm not going to give a tip when I have already been taking advantage of.

I use this service frequently. Unfortuneatly I keep getting charged 0.56 here and there for no reason. This company doesn't want to help you and it clearly shows as there's no general customer service line. Your issue has to be listed on the app. Just pick a random one and start complaining about your issue because they're all irrelevant anyways. Drivers for some reason are scared to approach my door or never arrive at my front door and I'm charged a waiting fee for it. Just stupid so I always end up desputing my wait time fee. This is a great service to use if you have money, but customer service is none existent.

They make up promotions to get you to work harder but don't pay you for them they let people say they going to give a 10 dollar tip and when u drop it off they leave 5dollars terrible company all about getting they pockets fat

While we have a bus strike uber are charging double fare students reported from student hostel edgbaston.

You would think after the billions Uber is making they'd be able to find a decent I T. They claim to be updating the cash out function for 6 months now. If they still have not figured that out they are either doing so shady shir or withholding peoples earnings due to discrimination. I really can't tell at this point. If you guys need a new web developer I know a good one. Yell are slack fir awhile now.