UberReviews 1,533

I wouldn't even give this "company" one star. First of all, their drivers always cancel my pool trips because they don't want to do pool trips and then I have to deal with the cancel fee and the trip money they take. Apart from dealing with this all the time, about a month ago I was out with a friend and my phone wasn't working so my boyfriend called an Uber for me, about a week later we realized that they had taken $150 out of the account because of some cleaning fee. They sent us a picture that looks like someone spilled water on the door and they said that was the reason. So we told them that I didn't do that and that that could be some random picture taken by their driver and they didn't care. They are not giving me my money back. They didn't even send me an invoice detailing the reason why they were taking that money, I had to ask them. So they basically stole my money. Be careful people. This guys don't care about you, they just want your money. I already deleted my account, I'm riding with Lyft from now on, I've never had a problem with them.

My account was cloned, so I have having money taken out of my account for Uber trips and Uber Eats that I did not make/have.

I tried using their Uber_support twitter account, and received the same automated message over and over.

I then wrote back, and didn't get a reply. I then replied to my reply, and my issues was apparently taken to the appropriate team. Who then sent me the same automated message.

I tried to again explain my concerns, but continued to received the same automated message.

The charges still continued to come out of my account. When I messaged them about this, guess what... THE SAME AUTOMATED MESSAGE.

Terrible customer service! If I could have given 0 stars that's what it would have been.

I would give Ron, uber driver from Sante Fe negative stars if I could. On Oct. 12,2018 we requested a uber driver to take us from our hotel to Sante Fe airport at 5: 30am.The driver showed up, and intrduced himself as Ron. He seemed nice enough. My wife and I got in back, and proceeded to the airport. As we're driving, my wife and I are making small talk with him(where you from, how long you been an uber driver, and so on. Said he was from NY, and had been driving for uber in Sante Fe for 4 years. He started talking about tips, which I thought was very inappropriate. He said he buys water and hand sanitizer for his customers. I said ya, looks like a wet bar back here(lol). His demeanor quickly changed. He said " you people are invading my privacy." HUH! You "have no bussuiness invading my privacy RIGHT, RIGHT" (yelling at us) SCARY! We said we're just making small talk as he continued to yell at us. Finally, I told my wife I need to record this. He heard this, pulled over, and told us to get out. It was 5:45am, 40 degrees in an area that was dark no street light or bussinesses miles from our destination.He opened my wives door, and rudely told her to get out. He threw our luggage into the street and drove away. My wife is 65, and has a sling on her arm after a surgery. We didn't know what to do. It was our first uber ride, and I'm pretty sure our last.

Sorry i have to review Uber Eats on this site, but cannot find any way to write a review on uber.com or ubereats.com

Pathetic!

Speaking of pathetic, my Eats order was delayed 5 minutes at a time for over an hour, and then the order was cancelled. BY UBER! WTF?!

As the customer, i thought i was the one who could cancel. I've never been fired by a merchant. I spoke with both Mae and Jose (a girl) and they even told me they have had similar experiences as "customers" of Uber Eats! Seriously?!

When your own employees complain about their employer, things are broken!

I took an Uber to the hospital but left my expensive cardigan in the car. I contacted the driver immediately from information provided in the app. He confirmed he had the cardigan. He said when he is back in my area he would drop it off. I did not hear back for a while so contacted him again. He said he would drop it off to me but I'd have to pay almost £45 for the trip or he ca drop it off at the Uber offices in Canary Wharf. I then asked he drops it off at Canary wharf. I also asked that he let me know the details I will need to collect the item. My fare to the hospital was £7 by the way. Anyway, the driver whose uber user name is "Abobacar" stopped responding to me. I contacted Uber and they said they had tried to contact him to no avail. So I suggested that they switch his access off to force him to come to the office but they did not respond to that request instead they pretended they could do nothing and that the driver is self employed so there's nothing they can do. I filed a Police report and the Police said they had a duty to resolve the issue on my behalf. I relayed the message to Uber but they declined. A few weeks after, Abobacar contacted them and claimed he was in an accident and that when he got the car back the cardigan was missing. So I asked if his insurance would pay for the missing item, they did not respond to that. The moral of the story is, if you have a problem with an Uber driver Uber will do absolutely nothing to help you resolve it. They appear to have a finders keepers policy. It is disgraceful. I still use Uber but will switch to a competitor as soon as I get a chance to find one. Also, I will send an invoice to Uber as advised by the police. I will follow up with feedback at a later date. Beware of "ABOBACAR" the Uber driver!

Uber Support in USA is basically bunch of
Incompetent idiots. They are polite, and that is only positive thing one can
Say. But they have no clue about anything, totally useless and waste of time.

My experience: I was having problem with uploading documents
And updating account. (I uploaded documents, but it was not getting approved even though everything was in order). I called Uber support *******069

- First time I called, they reviewed documents, told me everything
Is fine and it will be approved within 2 hours

- Next day I called again (as it was not approved), they
Reviewed documents, told me everything is fine and it will be approved within 24
Hours

- It was not approved so I called third day, now they told me they can not approve it and I need to go to Greenlight hub in Toronto, to submit documents there, do
(again) background check (even though nowhere on web site was asking for it)

- I did go to Greenlight hub in Toronto 9 days ago. They were fast, professional took my documents, updated it, did a background check and said it will be 5
Days to get results but after that it is all good and I should be able to continue
Driving with no problem

- (because you can not phone to Greenlight hub in Toronto) I called Uber support today hoping to be able to verify simple thing: Did they get results of background hack and if everything is okay. Incompetent loser on
The other side took a time to "check" and then said background check is okay
But he kept repeating like a parrot " we are in process of reviewing and it
Might take 7-15 business days". What are they reviewing he was not able to explain.

Conclusion: calling Uber support is total waste of time, they are useless bunch of morons

A promotion was offered in my area to sign up as a driver for uber 200 dollars extra if 100 rides were completed in a month... I completed 100 rides in 10 daysbut never recieved my bonus... So i called uber driver support... Who hung up on me 3 times then transfered me arround their office as i asked to speak to their managers... With them all saying i never opted into that bonus program so i wouldnt be getting it... After i asked to speak to a manager for the third time the male i was speaking to said he was the highest up in management and that he had herd my problem amd wouldnt be doong a thing about it and that he didnt have any more time to spend on the phone with me and he hung up again... Here i come lyft... No wonder there arnt enough uber drivers... Now there is one more less.

I have been unable to use my uber account for over a week, they cannot send a verification code to my phone, i tried a friends number, still not working, I called my provider, SMS messages are permitted, an after 16 emails to uber m they are still telling me they have a new team working on it and will resolve it, I have asked them to call me several time as they have numbers on their site that are definitely not uber. I cannot believe such a company gets away with this, they do not deserve business, I feel bad for their employees, I will be usong Lyft from now on!

They have little to no customer service. They have no actual person that you can speak to. They make it almost impossible. I have tried to explain to them in many different ways that they have charged me double for every trip that I have taken, and charged me double the tip for every trip that I have taken, and the money has come out of my bank account, but they still keep telling me that I have an outstanding balance and That I must pay it again!

Car number plate: GFI4CZK

This may not reflect the whole of UBER, however, as my first and subsequentially last UBER ride, I think its safe to say this driver was enough to turn me against using it ever again. First, he tried to overcharge my us for our luggage (literally 4 shopping bags), despite it fitting with an excess of room, then he refused to take us when we refused to pay the overcharged amount. Rude and horrible experience which reflects poorly on the whole company. Would recommend UBER to start sufficiently interviewing their drivers so we, as customers, do not have to put up with such disgusting manners which utterly ruined my day. It may be amazing in the US but in the UK you are graced with the most shocking drivers who have no concept of customer service.

If you use UBER and get this number plate, then save yourself the bother and find another car.

While visiting Nashville for a concert on August 25th, I scheduled an Uber ride at the quoted rate (iPhone app) of $21. Xx. We traveled from 5th avenue, not far from Bridgestone Arena to the Gaylord Hotel. Upon arrival, I tipped the driver in cash, and we exited the vehicle. A few seconds later, I received a notification that I had been charged $79.72! Uber informed me that there was a "surge charge" (which I had never heard of) and that it is applicable, essentially when there are very few drivers available, relative to the number of riders needing rides. Supposedly, the rider is notified of the surge charge before accepting or rejecting the ride, but I wasn't. I was simply told "$21. Xx", then charged $79.72.

I am about sick and tired of Uber and I am just going to cancel all use with them. This is the second time that they have charged me for something without my permission. This ride was $48! Why do they do this?! What makes them think that someone wouldn't notice such a chuck coming out of their account?! This is the weekend and I have plans, what if that was all I had to even grab a bite to eat?! Uber is making me sick now and I am so tired of the run around with them. The first time they tried to say it was just an "authorization" if it is just an "authorization" WHY ARE THE FUNDS COMING OUT OF MY ACCOUNT?! This time, they haven't even replied yet. If those funds pull out of my account, there's going to be a huge problem! PLEASE DO NOT WASTE YOU TIME WITH THEM AND DO NOT KEEP YOUR ACCOUNT ON THE APP, THEY WILL ROB YOU!

I tried to schedule a trip for Sunday. When I went into the app to schedule a ride, it immediately dispatched a driver. I pressed cancel on the app several times with no results. I then saw who the driver was and called her. She thanked me and didn't come. 5 minutes later, another Uber driver came. He cancelled the trip after hearing my issue asking that the customer not be charged. Two minutes later another driver came. I then was charged a cancellation fee.