UberReviews 1,533

UBER TOOK MY MONEY AND NEVER REFUNDED ME FOR A TRIP I PAID TWICE FOR. 1st incident:
I took uber twice a day to and from work. I used the gift card option to apply UBER bucks to my account. Today Monday Jan 27th (after paying $15.00 for a trip for my son) I tried to reorder another uber to get to an appointment when doing so I noticed my account was at a zero balance. I still had 21.00 dollars left available after the 15.00 trip early. I sent a email describing the issue and UBER DISABLES MY Account because I complained. 2nd issue before my account was disabled. I took a uber to work and stopped at a store. For some reason the system charged me twice for one trip. I complained and showed evidence of the issue and nothing was done. UBER IS HORRIBLE WHEN IT COMES TO SERVICE. I DONT RECOMMEND IT AND IF YOU NEED A RIDE CALL LYFT. UBER REALLY STOLE MONEY FROM ME. IM A HARD WORKING SINGLE MOTHER. They stole from me.

Im a uber driver of 5 years in HOUSTON tx heres some facts that many want tell! Out of 29k drivers in houston bout 10k or not the ones who picking you up. Uber doesn't check the dl with the profile pic on the app so whatever you send for start up thats what they expect. Its really safe for you to drive your own self home on a Friday night knowing drivers or high off drugs and bout as drunk as the passenger they picking up. Lets run a drug test 29k drivers in houston will drop to 10k drivers DOT will do drug test on you at any time the wish if you driving a 18 wheeler so you saying driving people round not important to know if they high or not. Dont end the service of uber just end the fake made up drug useing drivers

Scheduled set appt for 3:00 a.m. pickup for ride to airport one week in advance. Received email confirmation. Driver did not show and you can imagine my panic as we were connecting to an international flight with a service dog. Called Uber to complain and have received nothing but the run around. Info from my app regarding the trip has been requested but it disappeared after the driver didn't show. I don't have access to that do you? The email Uber sends to provide that info insists you write your response "above this line or they will not respond". I responded and with a copy of the confirmation and again received the same email with the same form letter. I wrote "above the line" and requested an email address to deal directly with customer service and again received the same form letter. Bye bye Uber it's Lyft for me from now on.

To be very honest here us Uber drivers have never had any complaints from any other race but them white customers weather it's Uber eats or the driver part. I have had Uber drivers tell me that it's always the white customers doing there dumb complaining and for the life of me they are the most racists people on this planet. Idk who told these white customers that they mess don't stink. You don't like Uber drivers than use another company, they feel to privileged and that's because Uber allows them to feel that way. Uber will fire a driver in a heart beat soon as they get a complaint. In ubers eyes the customer is never wrong. Get your mess together Uber and you white customers who always want to complain need to get it together. It's sad that a white person trys to tear down every other race nomatter what it is that they do. I have personally seen how these white customers act with these Uber drives and it's disgusting.

Your driver named vijay ended the trip BEFORE asking if it was a round trip. Then he took 270 rupees, and he said he would wait. 15 minutes later, he was gone. If you do not take action against your driver, I'll have my lawyer file a legal case against Uber. The trip date was Dec 7,2019, and my number used was *******150. It took place at 11:24AM, and total amount was 227rs but he took 270 as mentioned AND DID NOT WAIT AND ENDED THE TRIP BEFORE ASKING IF IT WAS A ROUND TRIP. His car was a Maruti Suzuki Wagon R. As I said, if you do not take action against this driver and suspend him, I am having my lawyer take legal action against Uber India.

I must be the only person in the whole wide world that has trouble using Uber. I tried to use Uber today on my desktop to book a ride for tomorrow morning, but I kept getting the helpful error message "There was an error while booking your trip". I then tried to do the same thing on my cellphone, by downloading the Uber app. The only thing the app would let me do is book a trip for the present. I never did figure out how to book a future pickup on my cellphone. Sadly, two drivers came to my house within a few minutes of my inexperienced fumbling with the app. I uninstalled the app and will drive myself tomorrow.

Don't use it, that's my recommendation!. I ordered uber, selected the car to come and pick me up, got the confirmation that Musa (driver) is coming in 14 min (price selected was 11-14EUR). Guess what 15 min later got another message that another driver is coming in 25 min. He came after 27 min and charged me 17.5EUR +3.50EUR extra for the time...? So, he came late and i'm charged extra for this time... I need to mention as well that i was going to hospital to change my cast, as i have a broken leg and i'm in crutches; moreover was poring rain outside... When i got teh invoice after i'ev been charges, i sent an email, over and over again, nobody have any reply. I called them few times, and left voice messages (as nobody ever picks up the phone), no call bank nor reply until now, over 3 weeks has passed already. Don't use it, you have nobody to complain to in case the driver is rude or even offensive, and they just charge you whatever they wish, always EXTRA, never less

I don't believe there is any way to contact Uber anymore.
Even their emergency number is a recording telling you to dial 911 or review the help section in their AP.

I put a very wonderful women in an Uber last night to drive her from Orange County to L. A. The driver (despite her wedding ring) put he moves on her the entire trip.
He kept harassing her for her phone number. But he didn't stop with just that. He kept touching her, rubbing his hand on her leg. She clung to her backpack praying she would get home safe.

She is happily married with a child. She does not invite advancements from men in any way. She is a Pediatrician visiting L. A, to study advancements in child heart surgery so she can return to her county to help save children.

She was able to send a message through the "Uber Ap" about the incident. She got an "auto response" stating that the incident will be looked into.

I have searched for "any way" "I" could contact Uber (I have an account) I've tried everything. There is no way I can contact Uber.
So, Yisak - Honda Civic 8APD979 is still picking up rides. I "hope" the worst he does is "groping". Uber does not take safety seriously and I just pray no one gets hurt from this predatory driver.

I called uber for going home two days ago and yesterday they charged me extra 40$ even no one told me reason. Then I contacted uber and they told me driver complained me about I was drunk or something else they sent me stupid pictures. I didn't understand exactly what happened but I just called uber and went home even I didn't talk to driver and went home. How come no one asked me anything and they just charged me 40$ directly. I will take my money back and I will delete uber.

This is the email I tried to send back to uber after getting a welcome email saying how easy it was to get help (complete fabrication): the email was waiting after I got home a few days after the uber-disaster

Hi,

Well, my attempted first trip was an absolute disaster!

1. The app did not get my current address right, and didn't want me to alter the house number. Even so, I actually wanted it to leave from a few doors down. When I finally got it to accept the new house number, it would not let me enter the suburb.

2. After entering the destination, it said it would not give me a quote until AFTER I had entered credit card details. I thought this would be OK, since I'd seen estimated costs at a bit over $1 per km. But it wanted to charge me well over $900! (the trip should have been about $60, from similar trips by others). There was no obvious way to cancel, just confirm, so I closed the app thinking it would cancel.

3. I re-entered the app to try the trip again. But even though I had NOT confirmed the previous attempt, it said I could not enter a trip as one was already booked for the same time.

4, There was no obvious way to cancel the trip, not any way to ring or email uber to get it fixed.

5. Did some searching, seems there is no way to handle emergency fixes. Utter shame on you. Many others have had similar experiences in being unable to contact anyone when something went wrong.

6. Finally found a site explaining how to cancel future trips, hidden in a side menu, which I did, fortunately before the exorbitant charge was taken from my bank.

Until I get over this really bad experience with your obvious complete disdain for users, and your really, really terrible app design, I will tell everybody I meet to stay away from uber, the uber-bad transport option. And intend never to use it again myself, unless something changes.