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  • TwinkleDeals

TwinkleDeals

Overview

TwinkleDeals has a rating of 2.52 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 353rd among Fashion Jewelry sites.

  • Service
    126
  • Value
    118
  • Shipping
    128
  • Returns
    59
  • Quality
    117

Proactively asks for customer feedback

36
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What reviewers want you to know

Positive highlights

  • I encourage you to buy buy buy from Twinkle Deals, how can you go wrong with free shipping?

Critical highlights

  • The worst customer service I have ever received from any company.
  • The only think I keep seeing is I'm so sorry give me your order number.
How would you rate TwinkleDeals?
Top Positive Review

“Twinkle Love!”

Danyel M.
3/22/18

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Top Critical Review

“No delivery - No money back!”

Dirk W.
9/6/21

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Reviews (944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) twinkle deals (61) order number (20) phone number (16)
Thumbnail of user warrenw20
1 review
0 helpful votes
March 22nd, 2018

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Thumbnail of user kamag4
2 reviews
2 helpful votes
March 30th, 2018

I am really happy with shopping in this store. My order arrived fairly quickly (shipping to Poland). Clothes are good quality and a good size.In the store are a huge selection of different things - clothes, accessories, jewelry! I recommend - I will definitely buy something more. The minus is that the order can be separated into 2 or 3 packages. Overall, it is not a big problem!

Thumbnail of user rutas2
1 review
0 helpful votes
April 4th, 2018

Looking for clothes online is like recognizing the most fashionable side of ourselves. In this collection, you have many and all different. For every occasion, intimate, clothing and accessories: and experience fashion in the first person.
I bought on this site and I was very satisfied with a lot of choice and quality, I recommend buying here I give 5 stars to this wonderful site, thanks.

Thumbnail of user dianab44
1 review
5 helpful votes
February 26th, 2016

All order arrived. Lovely items.no complaintss

Thumbnail of user kadeenf
1 review
1 helpful vote
May 8th, 2016

I made a second purchase and I wasn't disappointed...

Thumbnail of user clarap13
7 reviews
6 helpful votes
August 30th, 2016

I saw the reviews if this company here, it was yellow, but the recent coments were good. In fact is the faster I have never seen (Im in Italy) and the products were good! The size as is explained in the description is very accurate. I'll buy again here without doubt.;-) Maybe The neutral review is because at the begginig they were worse. Congratulations fir The change:-D

Thumbnail of user ruthh52
1 review
1 helpful vote
March 8th, 2017

I ordered a dress with some trepidation, having had a bad experience with an order from China before. The dress had been reduced to £20 with no P&P so I decided it was worth the risk and that if it was no good I would simply put it down to experience and not order again. It was quite a long wait, just over a month, which is fair enough, and when it arrived I was thrilled! The dress is exactly as described, fits perfectly and is a good quality cloth. It's not designer finish but is extremely good for what I paid, and even if i had paid the original, non-sale price (more than twicw as much) i would still consider that I had a bargain. I will definitely buy from this company again.

Service
Value
Shipping
Quality
Thumbnail of user hugon6
1 review
3 helpful votes
March 10th, 2016

Cheap, good quality and fast!

This site allowed me to renew my wardrobe with modern, stylish and beautiful clothes for very good prizes!

I ordered a Knitted Lapel Peacot on January the 11th (T**************). The parcels was sent on time, and arrived on time and they fulfilled my expectations!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jcss
1 review
2 helpful votes
May 17th, 2017

After waiting nearly a whole month i received a pair of joggers when i had actually ordered a velvet blue dress i have tried contacting them since and they have not replied to any of my inquiries its two months after i now ordered that dress and i still haven't received it and have had no reply. Very poor customer service!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear customer,

Thank you for your review.

Please rest assured that our related colleagues will do a carefully and thoroughly quality checking before dispatching the parcel.
We always send our customer the right item.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,

Twinkledeals Team

Thumbnail of user susanal2
1 review
0 helpful votes
July 23rd, 2017
Verified purchase

Ha sido gratificante puesto que en la ocasión que no era mi talla, me han mandado la mia sin nada a cambio

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Susana,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

Thumbnail of user teresar29
1 review
0 helpful votes
June 19th, 2016

I´ve discovered this online fashion web recently and I got two beautiful items wich arrived within the time period indicated at the time of the purchase. They were exactly as advertised and of good quality. Because two other items I had ordered were sold out at the time of shipment I was inmediately refunded and I have ordered three other items now.

The customer service answered in 24 hours and was very helpful and kind.

They offer a shipment tracking number and a loss insurance on top of the total purchase amount for a small price, and they also offer promotional discounts.

I`m now looking forward to the three new items I´ve ordered.

I got the first items through Envialia, and I'm getting the new ones through Correos

Thumbnail of user jozicak
1 review
1 helpful vote
October 8th, 2016

I have ordered and received many clothes (dresses, bikini,...) from TwinkleDeals. The shipping was quick, the clothes were great and the employees are always helpful and nice. I'm looking forward to my next order :)

Thumbnail of user irenes45
1 review
0 helpful votes
November 28th, 2016
Verified purchase

I am very satisfied with TwinkleDeals. The items I have ordered are always as descriebed and qualitative

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Irene,

We appreciate that you took the time to write a review.

Thank you,

Twinkledeals Team

Thumbnail of user awentiap
1 review
1 helpful vote
June 21st, 2015

Love it great color (mustard yellow) antique anchor with the rim around the watch is pink or more like a rusty or wash off gold! I had recommended Twinkledeals to my friends!

Service
Value
Shipping
Returns
Quality
Thumbnail of user emeraldh
1 review
1 helpful vote
January 26th, 2017
Verified purchase

Twinkle Deals offers a great range of products i have been a customer for a couple years now and all my online orders have arrived in the specified time frame. All the clothing i have ordered are very good quality and are true to there sizing so have had no issues. All order processing is a piece of cake! And i love the reward system they have it makes you feel like a valued customer. Their customer service is awesome and reply to you as soon as possible mine was within the hour when i had a query. I highly recommend this website!

Thumbnail of user robertg219
1 review
3 helpful votes
September 20th, 2016
Verified purchase

My order T************** on 05/15/2016 was delivered in 2 weeks. The quallity were just as in the pics on the website. They have very cheap prices, and also a very good customer service

Thumbnail of user stephaniem122
1 review
1 helpful vote
June 10th, 2016
Verified purchase

The customer service provided by TwinkleDeals is excellent! I have ordered from them over 15 times and there have been times I had questions. TwinkleDeals' Custer service department always respond quickly, they are courteous, knowledgeable and very honest. They really take care of their customers!

Thumbnail of user ivank38
1 review
0 helpful votes
December 6th, 2016

The products I bought form this site are sweater and blouse. Both are very good quality and nice fit. Love to the color block and the blouse. Happy with the pruchase.

Thumbnail of user merimaa
1 review
0 helpful votes
May 4th, 2017
Verified purchase

I'm very satisfied and happy to get some new extra clothes. It fits and that makes me happy. What to say more, thank you for your web site and for your prices. It feels real good.

Thumbnail of user agnesk7
1 review
3 helpful votes
July 11th, 2016
Verified purchase

Really nice eshop, kind employees at customer service, fast delivery.

Thumbnail of user lozyana
1 review
0 helpful votes
August 16th, 2016
Verified purchase

I would like to thank you for your support and help, customer service representative had resolved the problems I met with complete satisfaction from me. They are so glad to help me to resolve the issues of my order. The servise helped me so much until its resolved and the order shipped out, and then when the order arrived to me.

Thumbnail of user tasyao
1 review
2 helpful votes
June 16th, 2016

Ordered a few bikinis on the website, took about a month to arrive so I started to get worried but they finally arrived today and am delighted with them! All amazing and the customer service is fantastic aswell

Thumbnail of user jitkap
2 reviews
1 helpful vote
June 2nd, 2016

I'm very satisfied with their service. I ordered first time only dress and jewelry set (pearls earnings, necklace and bracelet) and it was delivered on time, even earlier, and all products arrived fine and I was surprised by quality and how they fit me. So I've already make other two order - one more dress for me and two T-shirts for my husband. I can wait it for delivery. I can only recommend you to other customers and I'm sure it won't be my last orders.

Thumbnail of user ancai
1 review
1 helpful vote
April 14th, 2016
Verified purchase

I ordered a pair of earrings, very beautiful, even more than the picture. The shipping was fast, the product arrived directly at home. I'm going to buy more from them.

Service
Value
Shipping
Quality
Thumbnail of user seeshex
1 review
0 helpful votes
June 9th, 2016
Verified purchase

The fashion here is just up to date and fits for various styles of everyone. I could find the chic and classic dress and clothes here that fit me pretty well and impressed in the crowds. The clothes here are quite unique that could not be easily found elsewhere in similar e-shop and physical stores. The shipping service is fast and the customer services is top as they provide very kind and detailed solutions to my shopping problems no matter of the size to choose, the purchase issue, the shipment, or the warranty issue. It is a trustable e-shop and great experience in shopping.

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From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.

Company Representative

Thumbnail of user sandyz3
Sandy Z.

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