TwinkleDeals has a rating of 2.52 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 353rd among Fashion Jewelry sites.
Proactively asks for customer feedback
This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!
Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.
While I received my order in the 8-15 business day time frame, the quality was ridiculously cheap. It wasn't soft - not even fabric softner would help. Overall, you wait for a long time to get what you paid for.
Dear Michelle,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Would you mind telling the order number and we will check this issue?
Please understand that we are more than willing to assist any customer.
Best Regards
Customer Service
I placed my order of four items ( #T**************) almost two weeks ago now- and when I check the status of my order it STILL says "processing"- meaning they're still putting together the order and it hasn't even shipped yet! When I try to email them directly, I can't get through. After reading all the reviews out there I'm starting to think my order may never show up...
Dear Nicky,
Thank you for providing the order number and we have sent you an e-mail, please check it soon.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We will send the shipping information to you soon.
Best Regards
Customer Service
I ordered 3 items.
2 items arrived 2 weeks after order.
1 items pending.
Then i sen email asking abt the 3rd item. They replied and gave option to wait or to change.
Before i reply for the option, they sent email the next morning saying the 3rd item already shipped out. With blur picture of the package. (The picture of first package containing 2 items was very clear with my name and address.)
SO i conclude, they made it by purpose. They will only 2/3 of ur order and gave excuse of out of stock... then, ignore...
In a nut shell, NEVER TRUST A CHEAP WEBSITES LIKE THESE TWINKLEDEALS.com, FASHIONMIA.COM and etc.
CHINAis always CHINA! All fake and cheap $#*!.
Dear dida,
Thank you for your valuable feedback.
We apologize for the shopping experience that you had experienced.
Can you provide us your order number so that we could check this issue for you?
Looking forward to hearing from you.
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service
I made a purchase on the twinkledeals webpage on the 14th of April '16, it has nearly been a month and still have not received my two items. I am going away in a couple of weeks and wanted them for my holiday. According to the website the company that will deliver my items is China post- who's website is nearly impossible to use/track! Where is my order?
Dear Aoife,
Thank you for take your time to write this review.
We feel sorry for this issue caused.
Your parcel had been shipped out with SXRAMHQ and we had tracked the latest parcel situation for you, please check at your support ticket.
Please rest assured that the parcel will be delivered in time.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service
I ordered 3 bikinis and a jump suit I have only revived 2 bikinis and not the rest of my order, and one of the bikinis looks nothing like the picture and has a rip in it
Dear Kaitlyn,
Thank you for your valuable feedback, I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We had checked your order and found that the rest two items had been canceled with your agreement, the refund should be in your account.
Thank you for your understanding.
Best Regards
Twinkledeals Customer Service
I placed my order and received it within a week, I was unaware I was to pay extra costs due to duty so beware I paid £32. I'm 5 ft 6 and a size 12 s, I ordered everything in large, only the maxi dresses fit, denim jacket very small, denim shorts wouldn't pass my knees, romper suits to short in body ( cameltoe) 2 dresses identical except colour 1 fit 1 didn't, if your a size 8 with an unusual short body try to avoid ordering, I've got £200 pounds of clothes that I can't return although shoes were fine
Dear Samantha,
We wish to start off by telling you that we are extremely sorry about the situation.
Please contact us in this link:
http://www.twinkledeals.com/contact-us
We will work together to fix this size issue if we can receive the order number from you.
Best Regards
Customer Service
I ordered a small area rug and I was not pleased with the quality. Per their instructions, I tried to contact them three times via email to discuss a return. No one ever responded. I will not order from them again. Buyer beware!
Dear Mary,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
We look forward to hearing from you.
Twinkledeals Team
I ordered a jacket from France. It arrived after 20 days as annouced, but it is a bad copy of the product proposed on the photography. The material and the zip are of a very poor quality. The zip isn't even working properly. Moreover it had a chemical smell that was most disagreeable. The size however was ok. I will not recommend that site and will not order from them again.
Take a look at the photos to get a more precise idea... (a photo of the product advertized and 2 photos of the product received).
I was contacted by the customer service after they saw my comment here. In the end, I chose to keep the item because it would have been too expensive to send it back (but I will not wear it as it looks so cheap). They gave me a refund of 70% of the item value on my Paypal account.
Dear Lz,
Thank you for providing us information about your situation.
We're very sorry for your concerns and issue that you have raised.
We did taken quality checking before the product shipping out, it might be influenced during shipping.
We are keeping improve and if you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index
We are committed to assisting every customer at any time.
Best Regards
Twinkledeals Customer Service
I ordered a dress and jumper. The dress arrived and wasn't as I expected it to be - but guess I am stuck with it.
The jumper hasn't arrived and I have emailed Twinkledeals 3 times so far and they haven't replied. Think I will have to contact PayPal.
Dear Sarah,
Thank you for letting us know about your experience with us.
We're sorry for the issue that you have raised.
We have contacted via a ticket, please reply to us in your account.
Best Regards,
Twinkledeals Customer Service
After a lengthy and protracted conversation I have received a refund for the two dresses I ordered in February. The second dress never arrived. I shall not buy from twinkledeals again. It took a lot of emails and negotiating websites to find out where my order was. The estimated 25 days was far from the reality, the effort was not worth it. I cannot even submit this review because I have to go back to the email to find the website. Not good enough
Dear Elizabeth,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Many thanks,
Twinkledeals Team
My order is shipped on the 15th of January, how long will it take?
Dear M-J,
Thank you for your recent comment.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We had get in touch with you for the parcel status, please check at your support ticket and reply us.
Thanks for your time.
Best Regards
Twinkledeals Customer Service
I was so excited to order a mermaid tail blanked for my daughter. However it never came. Twinkle deals asked me to wait a few more weeks and then offered a choice of re-order or refund. I chose re-order but was then told they were out of stock. I am dissappointed that I never received the item. At least I finally got my money back several months after my initial order
Dear Nicole,
Thank you for your recent review.
I would like to telling you that we are so sorry about this issue.
We have arranged full refund for you, please check your paypal account.
Please check your support ticket, we have provided you the details and please keep communication with us.
Best Regards
Twinkledeals Customer Service
I Neeed to know whe my shipment will be here i bought the extra ship where it will be here in 3-4 days still have not got it. Why is there no phone number can some one help me out?
Dear HAYLE,
Thanks to you for providing your extremely valuable feedback to us.
I would like to start off by telling you that we are so sorry about this issue.
We need to prepring shipping after you had placed the order.
Please refer to the dispatch time which is on the item's page
We had replied your email in 24 hours, please check at your email and keep communication with us.
Thank you very much for your support and understanding.
Best Regards
Twinkledeals Customer Service
I received an order today from Twinledeals. Not the item I ordered and 1 item was missing. I spent 10 mins on the website to see if the dress I am waiting for was still advertised. It is not! But I have found 'in the sale dropdown' (36 pp I think) that they have the same item in one page - appearing few pages later with a $6 price difference Watch out!.
I have put 2 stars - as I am waiting to find out if they are going to come back to me re wrong item sent and item missing. If they don't I will of course change my rating!
Dear N A,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We're very sorry for your concerns and the issues you have raised.
We did checking before item shipped out and the some item is for discount in a certain time.
Please keep communication with us at your support ticket if you have any further concern.
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service
My order number is TT**************... I have been emailing support for the past 3 weeks and they have assured me the order is shipped out. Well, the tracking website that is used has not been updated since 4-2-17, so I have no idea where this order is. It has been over a month since I placed this order and all I seem to get is the same information I can actually see from the tracking website. Good thing that I ordered through Paypal so I can dispute this and get my money back
Dear Maceo,
We are so sorry that you haven't received your order.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We have sent you a message via our support and resolved your issue.
Please login to your account to check and give us a reply.
Twinkledeals Team
D'oh! Suckered in by cute and cheap. Turns out they are terribly made, Chinese disasters. From what I have read elsewhere; People paid and never received anything. People paid for clothes but had to pay high COD charges. People that did receive anything received tiny, badly-made garments. Returns are near impossible. Refunds are nonexistent.
Saw them via Facebook ad. Impulsively bought and THEN read the reviews after my "confirmation" email with no order number and sent from amazonses.com. Read the reviews then, and went back to the site. No order on file. Submitted a request via their "Help" section. Asked for an order number, which I was never given. So I submitted a cancellation request. Confirmation of THAT was more detailed; your email will be answered within 24 hours, blah, blah. (That was 6 hours ago.) Check status here. Click the link, it signs me into my "Ticket" and it states processing. Check intermittently, been showing as processing allllllll day. No order of mine exists on system.
Went through Paypal, started a dispute which gives them 180 days to respond. A gmail address is given as their customer service address.
24 hours later, I had a reply cancelling my order, and a full refund. Whew.
Tip for consumers:
please, please, please don't.
Dear Mel,
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please contact us in this link at any time.
http://www.twinkledeals.com/contact-us
Would you please provide us with your order number so that we can check the process of your parcel for you?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
TwinkleDeals. Com Customer Service
My order took more time than the expected 25 business days but it did come & Hasan did refund my money on items I never received. It's annoying & I won't order from them again but don't panic just yet...
Dear Beth,
Thank you for placing your order with us.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
I brought a dress which liked lovely in the picture, what turned up was a cheap material shapeless sack and I'm disgusted I paid £13 for it not worth it at all won't be using this site or any like it again waste of money
Dear Natasha,
Thank you for providing us information about your situation.
We are so sorry about the issue that you had mentioned.
We did taken quality checking before the product shipping out.
The refund had been arranged to you, please check at your credit card.
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service
After giving it a one star review because I never got anything, my product finally arrived. It doesn't looke much like the picture, but it's decent enough. Mi won't buy from them again because of how long it took.
Dear Cheryl,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind offer the order number and we will check this issue for you.
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Customer Service
Ordered a dress from TwinkleDeals. Took a long time to arrive. When it did arrive, was very poor quality and did not look like picture on line. Did not fit either. To return I would have to pay shipping, so not worth it, as shipping will probably cost more than dress. Since my original review, their customer support have been in touch and refunded my money and told me to keep dress, which is a plus point for them and their customer service team. Thank you.
Dear Sheila,
Thank you for letting us know about your experience with us.
We feel sorry that the item didn't meet your expectation.
The parcel could be delayed by weather, holiday and peak season.
Please check your support ticket, we have provided you the details and please keep communication with us.
Best Regards
Twinkledeals Customer Service
I tried Twinkledeals because their styles looked great and they seem to have a large selection.
They don't use Asian models, but all of their clothes are sized for Asian women. They say it on their website, but they still don't provide accurate sizing charts.
I ordered a fabulous dress. I usually am an "S" size, but based on their website info, I went up to a "M"
I waited over 2 weeks for this dress to be shipped from China. When it arrived in a tiny envelope, I knew there was going to be a problem.
The "dress" in a size "M" barely fit me as a shirt.
Do you really think I am going to bother with the hassle of shipping this back to China just to get my money back?
I think not.
I also think I shall never order from them again.
Buyers beware - Don't order from them unless you are as tall as a Barbie doll
Dear Cheryl,
We're very sorry for your concerns and the issues you have raised.
Can you please contact us in this link http://www.twinkledeals.com/contact-us
If we make the mistake in the size chart, we will fix this for you.
We are always here to solve the problem.
Best Regards
Customer Service
The picture of the dress I ordered was nothing to what arrived. The quality of the material was appalling.
I did send you the order no etc... just get messed around...
Dear Nicola,
Thank you for your order in our website.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again. Would you please provide the order number to check?
Or you can contact http://www.twinkledeals.com/contact-us, we always be there to help.
Best Regards
Ordered a mermaid tail blanket from facebook as a Christmas gift at the end of November. Christmas came and went and the blanket never arrived. The shipping number they attached only works about 10% of the time and has not changed since the first week of December. I contacted their customer service. They couldn't give me an update on the shipping and said that on Jan. 27th (two months after the order) I could contact them if it still hasn't arrived. At that time "we will offer the right solution to you." Not sure what that means. As of this post, it still isn't here. Beware and order at your own risk!
*Update - After posting my review, twinkledeals has refunded my purchase. I appreciate their customer service and willingness to make things right. Still disappointed that nothing arrived.
Dear Rod,
We are sorry to hear you are having issues.
Please rest assured that we will arrange solution for customer after the issue has been confirmed.
If you have any further concern about ordering on us, please feel free to contact us via http://www.twinkledeals.com/contact-us.
Best regards,
Twinkledeals Team
I ordered 4 choker necklaces in March and have never gotten them. What happened to them? I realize they were being shipped from China but really should it take this long?
Dear Carol,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team
Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
Dear charlese,
Thanks to you for providing your extremely valuable feedback to us.
First, I want to start to say sorry for this issue.
The refund had been arranged to your paypal account, please check at there in 3-5 business days.
Please contact us if you have any issue with your account, we will try our best to help you.
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service