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  • TwinkleDeals

TwinkleDeals

Overview

TwinkleDeals has a rating of 2.52 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 353rd among Fashion Jewelry sites.

  • Service
    126
  • Value
    118
  • Shipping
    128
  • Returns
    59
  • Quality
    117

Proactively asks for customer feedback

36
See all photos

What reviewers want you to know

Positive highlights

  • I encourage you to buy buy buy from Twinkle Deals, how can you go wrong with free shipping?

Critical highlights

  • The worst customer service I have ever received from any company.
  • The only think I keep seeing is I'm so sorry give me your order number.
How would you rate TwinkleDeals?
Top Positive Review

“Twinkle Love!”

Danyel M.
3/22/18

This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!

Top Critical Review

“No delivery - No money back!”

Dirk W.
9/6/21

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Reviews (944)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) twinkle deals (61) order number (20) phone number (16)
Thumbnail of user dirkw30
1 review
0 helpful votes
September 6th, 2021

Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.

Service
Thumbnail of user tashas120
1 review
0 helpful votes
June 15th, 2022

The shoes we ordered were too small and we paid $14.99 for express shipping, they didn't make the 3-6 day ship time! Not to mention bc this company is out of China, they only want to refund $10 and you keep the shoes that don't fit! They know your screwed due to the shipping prices to China so, I WILL NEVER ORDER FROM TA AGAIN!

Tip for consumers:
Don’t do it!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauras315
1 review
3 helpful votes
February 8th, 2018

DO NOT SHOP THERE! The clothes were not even close to what they looked like in the pics. The clothes are unfinished, poor quality, asian-sized (medium = small/extra small), plus you have to deal with customs duty because the clothes are probably made in some sweatshop in China. All the clothes i ordered (and were delivered 3 months after purchase) went straight to the trashcan. Dont waste your time & money on this cheat company!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Laura,

We apologize for this situation.

We apologize that you have had issues with import tax.
Please check this link: http://www.twinkledeals.com/shopping-faq
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".

Please feel free to contact us anytime.

Twinkledeals Team

Thumbnail of user reaa1
1 review
3 helpful votes
May 17th, 2016

6th time i followed up my order but still no clear answer from the customer representative. Very poor service. Unprofessional customer rep. Such a scam!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Rea,
Thank you for take your time to write this review.
I would like to start off by telling you that we are so sorry about it.
The parcel situation is keeping updating and we had provided you the latest parcewl situation.
Please check at your support ticket and reply us.
Thank you very much for your understanding.
Best Regards
Twinkledeals Customer Service

Thumbnail of user teahr
1 review
2 helpful votes
December 11th, 2016

I still have yet to get my pants i ordered if somebody could please help me out!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Teah,

Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

To track a parcel please visit here: http://www.myib.com/tracking/.

We have checked that the parcel has delivered on December 9th 2016, please check your support ticket for the details.

Twinkledeals Team

Thumbnail of user patriciaf60
1 review
6 helpful votes
January 31st, 2017

I ordered mermaid tail blanket beginning of Nov 2016 for my daughter's birthday, never came, not for Christmas, and now probably not for Valentine's either. They took my money, said my email was not registered with them ( although I get advertisements every week) so could not make a complaint. Tried through facebook and a response was sent that it would be here for the first week in January and still no package. Very disappointed at how deceitful this company is.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Patricia,

We are so sorry to hear that you haven't received your order.

We have checked your order.
We shipped out your order with unregistered mail and we can't track the shipping status.

We have sent you an email about your issue and offer you a best solution.
Please kindly check your email and give us a reply.

Thank you for your support.
Twinkledeals Team

Thumbnail of user nonkululekop
1 review
2 helpful votes
June 13th, 2017

I ordered a bunch of clothes worth $700 dollars. The order was cancelled with no legitatimate reason and I was refunded only a portion of my money. I email them to query and there was no response.

I tried again this last week and again my credit card was debited and an email received with a tracking number. And then a day later I was told that my order had been cancelled and that a part of my money would be refunded. I followed up with an email to query this to their support email address and I have received zero feedback.

I am convinced that these guys are running a scam. Shocking non delivery.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Nonkululeko,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.twinkledeals.com/warranty-and-return.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon,
Twinkledeals Team

Thumbnail of user carolg62
1 review
8 helpful votes
May 20th, 2016

I ordered two jumpers which eventually arrived weeks & weeks later. The quality is absolutely terrible and although they are supposed to be the same jumper but in 2 different colours - they are totally different quality and knit! They look like children have knit them with snags and missed stitches everywhere. I have tried in vain to get my money back but the problem is they must be returned to China which will cost more than the jumpers refund in the first place so its a no win situation

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Carol,
Thank you so much for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
The item will taken quality checking before shipping.
We had contacted you for the best solution about this issue.
If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service

Thumbnail of user bridgets27
1 review
2 helpful votes
October 15th, 2017

I ordered a few orders from twinkledeals before this happened. This time, according to Canada Post, they sent the package with an incomplete address so the package was returned to sender. When I finally made contact with twinkledeals they gave me one of two options.

1. Receive 1/2 my money back in the form of credit.
2. Receive half my money back through Paypal

I chose number two but there should have been just one choice: SHIP THE PACKAGE BACK. Unacceptable.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Bridget,
Thank you for taking your time to write your review.

We apologize for this situation that your items were sent back to us.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We appreciate your support and look forward to seeing you again soon.

Twinkledeals Team

Thumbnail of user mrst1
1 review
7 helpful votes
November 18th, 2015

I have got better quality dish cloths! Avoid ordering anything from this site. Nobody responds to emails and you don't get your full order. If part orders are sent out you would think you would be notified. The only time it would appear the order status gets updated is when you ask where your order is and why the order status remains at 'processing!' They items look like they have just been cut out in the cheapest material and thrown together. Can't say I would ever recommend!

Thumbnail of user cindyh89
1 review
1 helpful vote
December 21st, 2016

SCAM... they take your money and no product arrive!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Cindy,

Thank you for taking the time to write a review.

Your order has been shipped out on date 14-12-2016.
To track a parcel please visit here: https://www.ups.com/.

We have sent you your tracking number via a ticket. Please login to your account to check.

If you have any further questions, please contact us and we are more than happy to help,

Twinkledeals Team

Thumbnail of user judiths13
2 reviews
36 helpful votes
March 24th, 2016

This company are scammers based in China and they will never give out their shipping address (for returns and correspondence) even when asked point blank. They are also known as: rosewe.com, dresslily.com, rosegal.com, trendsgal.com, rosewholesale.com, sammydress.com. They have many more. Com addresses. I will add here as I find them.

23 May 2016. In response to Twinkledeals comment. The link you provided means nothing. No return address, as I said. Please do add it here if you like.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear E,
Thank you for sharing your review with us.
Please noted that there is only one website and we have the return policy for customer with return address.
For more about this, please refer to http://www.twinkledeals.com/warranty-and-return
Please provide us your order number and detail issue so that we could check for you.
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service

Thumbnail of user kathleens25
1 review
4 helpful votes
January 5th, 2016

I want my money back NOW! You are a scam fraudulent company. I ordered 2 items in EARLY NOVEMBER and you still have NOT delivered or refunded my PAYPAL! I notified the FBI as you are performing FELONY acts of internet crime. You will go to prison. Other countries will give you the death sentence...

Tip for consumers:
FBI

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Kathleen,
Thank you so much for your important feedback.
We want to start by apologizing unreservedly to you for what has happened.
We must clarify that; our company is definitely real. Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Could you please tell us your order number and ticket number so that we will help you figure everything out and offer you a satisfactory solution?
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Twinkledeals Customer Service

Thumbnail of user pamd26
1 review
5 helpful votes
January 28th, 2017

Ordered goods in November, did not receive them. They are now saying I should have taken out insurance. Never had that on any other company. SCAM COMPANY. Stay away from them, they just want your money. I refused their kind offer of refunding half my money (which was not a lot), I doubt I would have received it anyway. On reading other reviews I see that I not the only one to have experienced this.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Pam,

Thank you for your feedback.

We have various different shipping methods that the customer can choose before the checkout.

These vary in delivery time and we ask that customers wait patiently for their goods to arrive.

We have offered you a solution via a ticket about your issue. Please kindly reply to us there.

Many thanks
Twinkledeals Team

Thumbnail of user cath1172
1 review
1 helpful vote
December 7th, 2015

Placed 2 orders with Twinkledeals, one the 2nd one arrived before the first which had been ordered over 3 weeks previously. Ordered jewellery and some tops. 2 of the tops weren't included. First order eventually arrived, 4 tops ordered, 2 arrived one of them is just nasty quality. Raised 2 support tickets about the missing items and still havent heard anything from them. Total rubbish service

Tip for consumers:
Don't bother

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Cat,

We would like to start off by telling you that we are so sorry about your problem.

We are as disappointed as you are.
We have send a good solution to ticket T151****029.

Thanks for your attention.

We are waiting for your reply.

Twinkledeals Customer Service

Thumbnail of user ludip
1 review
1 helpful vote
December 17th, 2015

Bonjour, j'ai passé commande le 16 novembre et je n'ai toujours rien reçu. Impossible d'envoyer un mail au site, leur fiche de réclamation ne marchant JAMAIS! C'est honteux de se foutre de la gueule des gens et autant de manque de respect!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Ludi,

We would like to start off by telling you that we are so sorry about your problem.

We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.

We have send the detailed information to email pu***@hotmail.fr.
Thanks for your time.

We look forward hearing from you.

Twinkledeals Customer Service

Thumbnail of user danm101
1 review
15 helpful votes
July 10th, 2015

This site is a scam. All the good reviews are fabricated as I have googled some of the reviewers pictures and they are from other persons images.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Dan,

These reviews are all from our customer.

Any other problems please contact us in this link http://www.twinkledeals.com/contact-us
Tell the order number and we will fix the problem for you.

Best Regards
Customer Service

Thumbnail of user lindad175
1 review
6 helpful votes
March 2nd, 2017

Ordered pants for Christmas. At Christmas time received an email that it would be several more weeks. Now that Feb has passed I contacted them. They said because I didn't buy the insurance, the only thing they could do would be for me to pay half again! No thank you! Smells like a scam. Learned my lesson. My worst shopping on line experience!

UPDATE: After reading this review, they refunded by money. I still will not do business with them in the future but thanks sitejabber.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Thank you for your review.

Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions here: http://www.twinkledeals.com/terms-and-conditions

We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you for your kind understanding.
Best regards,
Twinkledeals Team

Thumbnail of user georgies1
1 review
10 helpful votes
February 2nd, 2016

Firstly, I'd like to say that this is the first time I have ever written a review, but when my order arrived after a month it was honestly laughable on how awful the clothes were!

I ordered a long sleeve dress and a bikini. The dress is a completely different pattern to what was advertised and in the photo it looked like a thick wool dress, whereas the one that arrived is the thinest, see-through material, almost like paper!

The bikini was also a different pattern and didn't fit at all- it didn't even feel like swimming costume material.

Please, whatever you do, do not waste your time and money ordering from these guys. Yes, it's amazingly cheap, but when there's absolutely no way you'd wear any of it, it's really not worth it.

So disappointed- I don't know how you get away with selling this stuff!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Georgie,
Thank you so much for your important feedback.
I would like to start off by telling you that we are so sorry about this issue.
The product shipped out according to order number that customer provided to us.
Please work with us for the best solution for this issue at your support ticket.
Thank you for your collaboration.
Best Regards
Twinkledeals Customer Service

Thumbnail of user lillyc7
1 review
12 helpful votes
March 11th, 2016

I have been ripped off. I have brought from twinkle befor and thought i would buy again except this time I NEVER received the item.
I have emailed them and no reply.
So mad! NEVER AGAIN will I buy from these people.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Lily,
Thank you for your recent comment.
We feel sorry for this issue and are more than willing to hep you.
Please provide us your order number or contact us at https://support.twinkledeals.com/ticket/ticket/index
We looking forward to hearing from you.
Thanks.
Twinkledeals Customer Service

Thumbnail of user jd118
1 review
8 helpful votes
September 20th, 2015

Big mistake! Don't order. Items appear as made by a child and quality is gross. Don't order. Total scam. Items are cheap and not even worth what little money is paid.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear JD,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Please provide the order number so we can solve this problem for you?

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Thumbnail of user allisont16
1 review
8 helpful votes
February 10th, 2016

I ordered clothing from twinkledeals.com and its been forever getting the order now. No one seems to know where it is and when you submit a ticket to try to speak with someone at twinkledeals it either says the order number is wrong or the numbers you have to put in at the bottom of the ticket are wrong... AND THEY ARE NOT...
This is ridiculous. I also like that the customer service member from twinkledeals has tried to resolve things with people from this site by saying the same thing to every person.
This is horrible.
I have emailed the shipping company and they have advised me my order has been in customs for 3 days and it usually clears the day it gets there... which makes you feel even better about the site...

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Allison,
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Please provide us your order number so that we could get in touch with you for best solution.
We look forward hearing from you.
Best Regards
Twinkledeals Customer Service

Thumbnail of user pamelaa43
1 review
6 helpful votes
July 22nd, 2017

So far I've only ordered 1 item on may 5th. STILL HAVE NOT RECEIVED IT! I put in a claim and they tell me the post is slow but it will arrive. Almost THREE months and no shirt. The worst part about it is they have some really cute stuff.

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Pamela,
We feel sorry that you haven't received your order.
We have shipped out your order.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Thumbnail of user angied19
1 review
6 helpful votes
October 5th, 2016

If you pay for more than 2 dresses they will not have the 3rd one! And they keep promoting the dress even if they do not have it... everything is out of stock in this store! Everything that I asked for... everything OUT OF STOCK! Ahh but wait first you have to PAY... The quality of the dresses OMG... CHINA... QUALITY! Noo good! They took a week for respond to me... the only good thing was the lady who wrote to me... nice lady!

Thumbnail of user sandyz3
Sandy Z. – TwinkleDeals Rep

Dear Angie,
Thank you for your recent review.
I want to start by offering a personal apology to the customer affected.
We need to prepare for shipping after you place the order.
Please refer to the dispatch time which is above the product price.
This issue has been reviewed by us, and we have figured out solution to you, please check your support ticket.
Best Regards
Twinkledeals Customer Service

Thumbnail of user juk8
2 reviews
28 helpful votes
November 20th, 2015

This online company is requesting image of a photo id, driver license, passport and image of credit card after they already charge your card. They charge your card then put order on hold until the images requested are sent to them. I declined to send them a copy of my driver license and credit card as this seems very sketchy. There is not a single online company who has requested this and it seems very strange that they do. It is also really bad that they go ahead and charge your card while putting order on hold. Even after I declined to give them images, they didn't credit my card back immediately. I had to contact them several times and I'm still waiting for the refund weeks later. Fortunately I use American Express and they are involved as well. Twinkledeals has ridiculous business practice. Buyers Beware!

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From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.

Company Representative

Thumbnail of user sandyz3
Sandy Z.

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