TumbleDeal has a rating of 4.78 stars from 1,382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TumbleDeal most frequently mention customer service, return label, and several items. TumbleDeal ranks 3rd among Daily Deals sites.
Proactively asks for customer feedback
I've won a lot of satchels and other teams and really enjoyed. I really miss this site. They good deals on a of things I really needed and wanted. Best auction website I have ever bought from.
I bought 5 items from the site and wished I had read more reviews first. When it comes to Jewelry they have a VERY good photographer with a macro lens. Nothing came as it appeared - much cheaper looking in person. Then they say it's buyer's remorse and there is a 10% fee to return items... For me it had nothing to do with buyer's remorse - the cost was low - just not low enough to justify they quality (or lack thereof) of the products. STAY AWAY from this site...
I bought 5 items from the site and wished I had read more reviews first. When it comes to Jewelry they have a VERY good photographer with a macro lens. Nothing came as it appeared - much cheaper looking in person. Then they say it's buyer's remorse and there is a 10% fee to return items... For me it had nothing to do with buyer's remorse - the cost was low - just not low enough to justify they quality (or lack thereof) of the products.
STAY AWAY from this site...
I should have known better, and I did, but took a chance anyway. I was NOT surprised when the "Coach" handbag arrived and it was NOT a Coach. It smelled terrible, and had none of the markings the Coach website listed to ensure a handbag was authentic. It looks passable and if you don't mind paying $185.00 for a fake with an odor, this is for you. BUT, if you want an authentic name brand of almost anything, get as far away from TumbleDeal as possible. I am deleting TUMBLEDEAL from my computer.
Tip for consumers:
Get away from this website!!
My first order contained a purse and was a great price. So I wanted a matching wallet. I found one and bought it. It was cream color to match the purse. When I got to the final check out after I paid for the wallet it showed I bought a coffee colored wallet which is NOT TRUE! I clicked on to the Beige color before the final check out. I told them if I get a coffee colored wallet I will be relentless at making this site miserable on FaceBook and all other social sites! Even the gay, jewish, republican, alien and or ALL COMMUNITIES! It really Piss d me off!
I purchased 2 sets of sheets that were hyped at "the best". The fitted sheet had and elastic running around the sheet so it could be considered fitted. I returned the 2nd set for a "credit" as they wouldn't refund my money. I then used my credit on a Bluetooth SoundLogic speaker/phone set up. It didn't even come close to working. I had several tech knowledgeable people look at it and they said... junk. SoundLogic said they didn't manufacture the item I was referring to. SCAM SCAM SCAM! Shame on me for being so gullible. DO NOT fall prey to this site!
What more can I say. If you don't mind throwing your money away, buy from this company! Still waiting for my order after 6 weeks and several emails. The original shipping time was supposed to be 2 to 4 weeks.
Tip for consumers:
Avoid it at all costs.
We are so sorry to hear that this has been your experience with us. We can assure you that we respond to all emails within 1-2 business days. If you aren't getting our emails, we suggest looking in your email's spam or junk folder. Or you can provide your Order ID number here and I'll be happy to take a look and make sure a support representative gets in contact with you. Again, we apologize for the inconvenience. Hope to hear from you soon!
Blake
Ordered a bracelet. Different one received and the size was fit for a little kid
Hi Adele. We strongly encourage all users to read the product description for making a purchase. We have reviewed the order number you provided and the item you purchased stated that it's size was 2.5". If you feel this is different than the size you received, please contact us at support@tumbledeal.com and we'll be happy to look into this further. Thanks!
I received a watch 2 weeks ago that is not remotely similar to the one I purchased and I CANNOT get a call or return mailing label from the fulfillment center or tumbledeal. As they did break a contract, (yes, a purchase is a contract) perhaps I need to get an attorney involved. I've never been treated so poorly by a company before. I can't believe that they are still in business.
Thought I was buying a Michael Kors. But when it arrived it was a fake. When u tried to call customer service at Tumbledeal got no answer. Save your money for the real deal.
Hi Betty,
We can assure you that we do not offer fake products on our site, and every item is exactly as stated in the description. We looked into the order number you provided and it looks like your purchase was for an MKF handbag (the Mia K. Farrow collection), and not a Michael Kors.
We're happy to further assist you with this. Our phone support is available every business day from 9a-5 pCST and you can reach us at 1-855-649-7467. If it's outside of support hours, you can always send an email to support@tumbledeal.com and we do our best to respond within one business day.
Wanted to place order but guess since hawaii isn't considered "continental united states" we can't order = • | so why the hell send us an email
Hello Donna. We're sorry that we cannot yet ship to Hawaii and Alaska but please know we are working to get to you as soon as we can. Our apologies for any inconvenience this has caused.
I am having a very difficult time returning an item I bought for Christmas. I have emailed them MULTIPLE times and have heard NOTHING back! During the ordering process I had emailed them and got a response immediately, but nothing from the, at least, four times I've emailed them about the return!
I'm a woman who loves bags. I have bags on top of bags, I used to buy and flip bags. Needless to say, I'm a bag lady! I was through the roof excited when I found Tumbledeal because I thought it was such a neat idea to auction bags and other items! I ordered the Payton Coach logo satchel. It was gorgeous in the picture and WAS real IN THE PICTURE. Then I received the bag... The bag was obviously fake. It came wrapped in plastic (real leather can not be wrapped in plastic because it needs to breathe), there was no dust bag, the hardware was chinsy and looked it, there was no serial number, AND on the Coach card inside of the bag, it was in Chinese. Also, the "Coach" tag on the outside of the bag was not lifted and indented. It said "Coach" on it and the writing was crooked. This website advertises REAL products, but SELLS fake ones and knock offs. I would not recommend this company to ANYONE. I spent $175 on this bag. I got my money back, but that's not the point. To buy an item thinking it's real, is horrible. You wait the time to get the item and then you are disappointed. To SEE a a real item, but get a fake one is horrible! Worst business experience of my life. Under Tumbledeal's return policy, it says that purses can not be returned, but I feel like this company KNOWS that they are doing bad and FALSE business and doesn't want to get reported so they rather just give you your money back to shut you up.
Hello Andrea.
My name is Blake and I'm a representative for Tumble Deal. I first want to apologize that the quality of the handbag you received didn't meet your expectations. We're happy to hear that we were able to take care of your return with no problems. Nevertheless, we want you to know that product quality is very important to us. We go to great lengths to make sure that our handbags are legitimate and 100% as described. If the products we offer is anything less than what is stated in the description, we want to know about it. We use feedback like this to continuously improve the items we offer on our site. Again, we're glad that there were no issues with the return. Thank you for taking the time to provide your feedback!
The earrings that I purchased (tanzanite multi stone) were of such an inferior quality that I will most likely never purchase anything from tumbledeal again (the stones were not even the correct blue tanzanite color --they were a light gray--and they did not match in color within each earring!) but customer service instantly responded to my request for a full refund and were excellent and easy to communicate with.
I don not recommend this site. The Name brand product I purchased is not real & of good quailty on this site.The Description states MKF Collection. I purchased the item as a Michael Kors Factory Product. The return policy is not exactly as stated under the products.
Hi Synethia. MKF stands for "Mia K Farrow" and is a part of the Mia K Farrow collection offered on our site. We do offer Michael Kors bags, but those are labeled as "Michael Kors." If you feel that an item has incorrect information in the product page descriptions, please contact us at support@tumbledeal.com and we'll investigate further. Thanks!
It has been earlier this buying what I thought was a coach purse. I received the purse in reasonablt time. I paid over 100.00 for it. It appeared to not be authentic. I have owned several coach purses and it looked and felt nothing lije a coach. I now wish that I had read the reviews before ordering. I read what I thought. I called and was told I would get my refund. Several weeks later I called them back and the story had changed to a store credit would be given. It takes forever for soneone to pick up the phone when you call. I am going to attempt to order something to get my store credit. I like qvc for all the reasons that tumboe deal isn't.
Won't catch me buying from them. When I click on an apple product the next screen flashes a much lower price and then goes back to the higher price and continues count down. After watching a few auctions, I noticed the price that was flash was the same price that the auction ended at. Just a cheesy marketing scheme, you will never get a great deal. Maybe just some fair prices, but I can get fair from Amazon.
Hello Windsor. We definitely encourage you to view similarly priced items elsewhere. So once you know what the best deal is, you can go to Tumble Deal and wait for the price to drop below that amount, then freeze it! It's a smart way to ensure you get the best deal possible. Referring to your comment about the price flashing a random amount and going back up, it sounds like you were experiencing a glitch. Please report details of the bug to our support team so we can investigate further. And if you need help with anything, our support is always here to help! You can contact us at support@TumbleDeal.com. Thank you for giving us the opportunity to respond to your review!
I purchased 2 Clinique foaming soap that are actually SAMPLE size tubes! Save your $ and get the FULL size product at any Clinique store for the same price. This was a RIP OFF
I had received an item that was damaged and contacted customer service. They responded quickly! The issue has been corrected.
We apologize for the issue, Cristi. But we are happy that our amazing support team could take care of you promptly. Please let us know if there is anything else we can assist you with! Happy tumbling!
Ordered and received the king size cream bamboo sheets I have never seen such flimsy and poor quality bed linens before. They say they are king size but maybe they will fit a queen bed. Supposedly they where $214.00 dollars I purchased them for $41.00 as the saying goes if it is to good to be true it probably is. This was my first purchase and will be my last.
Hi Madeleine. We are so sorry to hear that you aren't happy with the sheets you received. We are confident that all items on our site are exactly as described in the product's description. If you feel there is a discrepancy between the item you received and how it was described, please contact us at support@tumbledeal.com and we'll be happy to work towards a resolution.
I originally had given them a wonderful review and praised them in many ways. I had told all of my friends to use the website. However after spending loads of money on the site I foundon't a really cute necklace and earing set and got it for somewhere around 30 dollars. The first time I wore it, it broke. So I called and they sent me a new one. Then I wore the new one 2 times and the 3rd time I put it on it broke. I called them and they told me they would not replace it because it had been more than 30 days. I think that is absurd. You can't guarantee your items for more than 30 days? I will never spend another dime on this site.
Ok the concept is very appealing until you realize it is a total scam. Don't fall for it! The bag I received smells of chemicals, very poor quality and clearly a fake! Look beyond this site if you want to purchase any of the products they offer, you will find better deals elsewhere and probably will be the real thing. Also if it seems to good to be true it probably is!
Hi Nancy. We apologize that your handbag arrived in this manner. Please contact support@tumbledeal.com and we will be happy to investigate further. Thanks!
They place items up for bid take the money from your account... Apparently you won the bid. Wrong!
You get an Email that unfortunately they cannot execute the order due to stock issues and that the money will be placed back into your account within a couple of days.
Wonder what would happen if you overpaid... I guess they would make a point of finding the items...
Reputable companies don't conduct business this way.
Cecil
Hi Cecil. As with any business, sometimes stock issues do occur. Your particular situation sounds like it was an instance where the demand for the product was much higher than we anticipated. We sincerely apologize that this happened, and we're happy to hear that we could take care of you with a full refund back to your account.
Also keep in mind with Tumble Deal, "over paying" should never be an issue because YOU get the opportunity to freeze the price at an amount YOU are willing to pay. So if you feel like the amount is too high, simply wait for it to tumble to an amount you're more comfortable with. You can learn more about our shopping model at the link below. Hope that helps!
http://www.tumbledeal.com/help/contents
I am totally dissatisfied with this purchase I made on this site. A pair of Gold post CZ earrings. $19.99. The posts were so flimsy they bent just trying to put them in. The actual earring that hold the stone is weird looking and the stone is super small. To top is all off, the website says no returns on earrings! I have contacted customer service twice and still have not heard back from them. If I could send them back, they state I will have to pay the return shipping AND there is a 10% restock fee. There is no way I will be giving them any more of my money and I will be sure to warn all my friends of FACEBOOK as well.
Tip for consumers:
Don't buy online from these people.
I bought jewelries worth of over 200 dollars and I just wore one for two weeks and it has totally changed to a dark color, but in the description they have written that the color will not change, so their goods are not what they saywon't be buying anything from them anymore
We are so sorry to hear about your jewelry, Joyce. Quality is very important to us here at Tumble Deal, and we want to take steps to ensure that your issue is resolved appropriately. We have reviewed your correspondence with our support team and it looks like we were waiting on the order # so we could provide the correct replacement. Since you provided your order number here, we are able to send out a replacement to you. Our apologies for the delay. Thank you for taking the time to share this review. Please don't hesitate to reach out to us if there is anything else we can assist you with. Have a great day!
I ordered a leather Coach purse. I received a box with a purse in it that was obviously a knock off. I took it to the Coach store and confirmed that the purse was a fake. So disappointed!
Hello Julie. We take product quality very seriously and want to assure you that we take steps to ensure that all items offered on our site are legitimate and exactly as described. If you feel that you did not get the item you intended on purchasing, please reach out to us at support@TumbleDeal.com and we will be happy to look into it further and assist with a resolution. Thank you for taking the time to write this review and for giving us an opportunity to make it right!
Need help determining if your Coach handbag is real? Read our helpful guide here: https://www.facebook.com/notes/tumble-deal/how-do-i-know-if-a-coach-bag-is-real-or-fake/1569860539902690
Hi Jeanie. We're sorry to hear that your Coach handbag was not what you were expecting. We can assure you that all handbags on our site go through a series of checks to ensure that they are 100% legitimate. If you will please contact us at support@tumbledeal.com and tell us a little more about your concerns we will be happy to look into it for you. Thanks!