TTDeye has a rating of 2.19 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TTDeye most frequently mention customer service, tracking number, and post office problems. TTDeye ranks 83rd among Contact Lenses sites.
This company responds to reviews on average within 9 days
A quickest and believed site that suit human psyche of late my sister needed to purchase contacts len I just accepted my contact focal point from TTDEYE. Extremely Bright. I simply think I look excessively lovely from the focal point. The vision is incredible. The are extremely simple to put on and use. My utilization lets me know the will endure. Much appreciated you Soo much TTDEYE. L will get a kick out of the chance to prescribe this site to surrounding me.
I would not order from them, for starters it takes FOREVER to get your contacts, secondly do not have good customer service, I have been waiting 2 months for mine and when I reached out they said it was wrong address which I have ordered many times before with SAME ADDRESS and then of course their customer support is like I can give you a discount code ( of course to buy and spend more money) not sure what kind of customer service this is but not ok with how they handled it
I have ordered contacts from TTDEYE in the past with little to no issues. But recently I spent like $200 on their contacts and upon receiving them, the first pair I opened didn't even have the proper prescription. I couldn't see through them and I ended up having to toss them out. I've tried emailing them a few times now, even sending them my eye prescription from my doctor as they asked me to, and still, no response. I'm honestly really disappointed and I don't think I will be ordering from them anymore. They seem to have gone downhill. Don't waste your money on them!
Products used:
I ordered ten pairs of contacts
I've had contacts for 11 years, and these are the most uncomfortable contacts I've ever worn. They make your eyes ache and feel scratchy. There color is low coverage. I have light blue eyes, and they were still clearly visible with both the flowery purple and HD black. The color also wasn't where my iris was. It went around it.
Products used:
Flowery purple and HD black colored contacts
After 38 days finally got my 11 pairs of contacts. Most of them beautiful colors and great effects on my dark brown eyes.
BUT! In only few minutes time my eyes get very heavy, tired, swollen, totally red and the sight is absolutely blurred.
What a pitty! The colors and pixelation would be great. But all in all i cannot recommend these contacts. They are not worth the money.
Tip for consumers:
not worth the money
I have ordered colored contacts from TTDeye a couple of times. This was the first time I received an incorrect order. The prescription was correct, however, the company sent a different color. I ordered "Queen Brown" and received "Polar Lights Brown" without my consent. I would've appreciated an email letting me know in advance before shipping out my contacts.
I ordered 3 contacts for Halloween, and it stated allow 10-20 days for shipping. It's now been 26 days, and I no longer need the contacts. I emailed TTDeye, and they refuse to refund me. I will never shop with them again.
The contacts I bought stated that it can be replaced yearly. After wearing them for 6 months, the contacts started getting uncomfortable and moves out of place. I do a good job maintaining them and this has happened 3 times. The reason why I keep buying them is bc I'm in love with the color (queen chocolate) but if you're going to buy a yearly pair of contacts, make sure to buy 2 bc it is DEFINITELY not yearly!
First off I made an order online and realized I didnt want it anymore the SAME day about ONE HOUR after ordering and they told me that "it's too late, we cant cancel orders once theyre made" which is such bull$#*!. I decided I would return the moment I got it, didnt even open the package. Worst mistake ever I should have just kept it because 5MONTHS LATER they claim they still "dont have it" its bull$#*! because my tracking shows it got to China and theyre always pretending like "nope we checked out mail and dont have it." they always start their stupid messages with "Hi dear" as though using this term of affection will make you forget how horrible their service is. Never ordering from them again so disappointed
I received my order very quickly. I was surprised. It's been 4 days and I have spent 4 hours a day trying to get these in. I have watched tutorial videos, hacks, you name it. I have never wore contacts before. I will say I had it on my eyeball a few times and literally it will not come off my finger. I dried my finger, I've done everything. One time I got it in and it popped right out. Normal contacts are supposed to suction right to your eyeball right away. I am thinking it's not me. It's these contacts. They will not go in. I've done everything, I'm so sad and disappointed bc all I wanted to do was try them out. Anyone else having this issue?
Products used:
Green Himalayan non prescription colored contacts
I ordered Rx purple contacts that arrived so cloudy I could NOT keep them in. They were pretty to look at but not wearable.
I ordered three pair of lenses spending like 80$, took a month to arrive and when the package arrived THERE WAS A PROBABLY 5$ CHINESE SMARTWATCH INSIDE instead of the contact lenses i spent lot of money on. Customer service was the worst. Never got nor the lenses nor a refund.
Here's my experience:
I've ordered from this place a total of 4 times. The very first two times were a while back but it went smoothly and the contacts were great! The only issues I had with was the packaging: they'd add cute stationary items along with the order but the face glitter that comes with it would always break causing it to go everywhere in the box.
The very last and recent orders didn't go as smoothly. The second to last order that I bought took more than a month to get to me. My sister who had ordered a pair of contacts after me had already received hers, so I contacted customer service... the lady who helped me out was sympathetic and very professional, she got me my package within the next day.
However I won't be shopping here anymore due to the most recent purchase. I had ordered one pair of contacts and waited AGAIN FOR PAST A MONTH; I'd check the tracking but it'd always say that my order was received at the parcel, nothing else... so once again I contacted customer service. They got to me the next day and said that the reason that I haven't gotten any tracking info or my package in general is because THE COLOR WAS SOLD OUT! So I waited A WHOLE MONTH for basically nothing and they never thought about notifying me about this issue witch gave me the impression that this mightve been a scam. I kept my cool and compromised with them; they told me to choose a different color with no charge. And yet I'm still awaiting for my package to arrive. I'd recommend finding contacts elsewhere for the risk and sake of your time.
I ordered the TTDeye Pearl Grey Colored Contact Lenses with prescription and they arrived in 11 days, so I don't have any complains on that subject. I liked how they looked on me (I have brown eyes), however, when I put the lenses I instantly noticed a foggy effect and then I wore them like 5/6 hours and they were SO uncomfortable! My eyes got really dry and red and I got a huge headache (and I wear lenses since I'm young). I just wanted to get home and take them off. It feels like my eyes "can't breathe". I'm very disappointedI don't recommend, they can damage your eyes.
One problem is how they hide the manufacturing company of the lenses they sell and they market and sell them under their very own random naming. And then everytime I wanted to restock a specific style i liked, i ordered the same kind same naming and received different style of lens, terrible in fact while the previous was better. I contacted them and they told me the factory sends them new "improved" styles. Bull$#*!. They just buy different brands and market them under the same naming and the old pictures of the other product. The lenses they send later on are not even the ones showed in the product pictures. I bought the queen gray, received a nice pair from Vissmon, alittle less soft but nice and next time i received a nasty color with dots on it from another lens company. Next time I got a nice one from Bella contacts, again not the first pair of "queen gray" that i liked but something nice just totally different which id also like to know what the heck it is so i can repurchase it! Nope, thank god i can see the names on the package of the contacts and find these lenses in other wbsites! Same with the queen green, same with the pollar lights. Id get the eyewish amazing lenses and then id receive some hard ones that looked fake and cheap from Vissmon. Not fair. Other websites from China, CA or Japan market and sell the lenses using the name of the manufacturing brand and the name style accordingly given from the manufacturer. Thats legit business and thats why i stopped ordering from them. Also i left a mediocre review on the queen green regarding the switching the style and brand under the same product/name and they removed this review. Smh.
Second big issue that drove me up the wall yet kept buying from them as i hadnt found any other legit sites to buy from yet was they sent me wrong power other than what i ordered, and when i emailed them they asked for pics as proof and when i sent them they typed some advice on contact lens cleaning and acted like fools. So unprofessional. Another company would have send me the correct lenses for free or at least give me some store credit. Thank God i found other better websites that sell what they show and advertise.
Try contactlensdropshipping.com (party kingdom) they tend to not send emails with tracking but your account shows it all and they deliver pretty fast and accurately.
TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
Founded in 2011, TTdeye has become one of the famous contact lenses brand around the world. Rely on 7 years’ experience, Ttdeye factory will meet so many of your demands for contact lenses, such as make you more beautiful and special. Besides, we are quite confident to offer you some meaningful contact lenses design, such as the Christmas color contacts, cosplay colored contact lenses and so on.
During these 7 years of development, TTDEYE company are outstanding after so many contact lenses export business, whose turnover has reached 80 million, and are expected to reach 1 billion this year. On the basis of delicate design and responsible attitude, TTdeye made a great breakthrough and fast-growing these years, stepping ahead of e-commerce industries. More important visits only to the Instagram platform reach up to 270 thousand and are still growing.
Always insist in the principle of “quality first, custom ahead”, Ttdeye will try our best to provide all our customers first class contact lenses with thousands of colors, and seeking fashion, beauty as well as health for every girl to find love, happiness and wonderful tomorrow.
Hi Melanie,
First of all, we sincerely apologize to you for the unpleasant experience brought to you.
Our customer service department colleagues usually reply to messages within 24 hours. But sometimes our emails would go into junk mail or be blocked somehow.
In our attempt to serve you better and retain you as one of our valuable customers, would you mind updating us with your order number here? Then we will inform our customer service to handle your issue in priority.
Best regards!