TSI Shipping

there was very little communication about the ~45 day transit for my item. i had to call more than once, and received ambiguous statements about its location, and especially the delivery date and time.

The second point is that the clock had a damaged spindle part in the clock works. It may have happened in transit, and the person who owned the clock prior to its shipping to me maintains that it wasnt broken.

4 boxes were lost and received a few days late for an unknown reason as they were all loaded together. Also, boxes were very dirty and ripped in various places.

My experience was good other than the picking up of the mattress. I was told it would happen one day and then it ended up happening at the very last minute the next. It was really tight for time and made me nervous. They could do a better job of scheduling the pick ups more precisely instead of it just being an all day waiting game. Also having a phone number of the actual pick up driver would have been helpful.

I have tried several times to contact TSI about the additional charges for a missed delivery date. You left a message on our voice mail stating that you would be delivering the item the next day and to confirm that it would be okay to deliver the item the next day. I received the message late the night before and it was too late to contact you to tell you that I would be unavailable. I have tried several times to resolve this issue. I do not believe that I should have been charged the $150 for the missed delivery.

I work with many different shipping companies and I can't say you're stood out anymore than anyone else. That is actually what I was hoping for to find someone that stood out and made a difference in price and service.

I value of the service appears to be good. However, I was told by Natalie who was extremely helpful yesterday and the Terms and Conditions state that the freight will be weighted and the cost is based purely on the weight. When I asked Phillip today, whom I found to be curt and not very helpful about the weight, he indicated that the boxes are not weighted that they ship too much stuff every day and they know the weight of the boxes. How then is the cost based on the weight if the boxes are not weighted. I think this is misleading. my boxes are half full I did that purposely so that they could be lifted up.

1) THIS IS MY FIRST TIME TRYING "TRANSIT SYSTEMS.COM" ; BUT I HOPE, EVERYTHING WOULD BE ALRIGHT.
2) I'M EXPECTING FAIR TRANSPORT COST, AND THE "SENIOR DISCOUNT" PROMISED ON THE PREVIOUS PAGES. AS I'M A SENIOR. THANKS.
KOFFI DOAMEKPO.

So far, the ease of the website is great. Once I hear back from the company via email or phone call, I will update the rate accordingly.

Regards,
Gareth M. Klotz
Tampa Florida

I had a dining room table, pedestals & chairs picked up in Salt Lake City January 19th and did not see them until February 13th and they arrived without a call that day. I believe they had been on a field trip to California. Upon arrival, it was immediately noticed that one chair did not have its protective plastic wrap like the others and two black lacquer spindles were damaged. The driver initialed my note on the Metropolitan Warehouse delivery sheet. In the presence of the driver, pictures were taken to document the damage. The total shipment was insured through you. The chairs were insured for $50 each. When I got the contract out, I noticed that there was a $100 deductible so I gave up on that. In the presence of the driver, pictures were taken to document the damage. I wish it had been explained to me that insuring the chairs was useless. I still think you should be responsible to pay for the repairs since the chair was not protected by the time it arrived, and the lacquer was damaged on two spindles.

I felt mislead by the information provided about shipping cost and product weight. Even though I indicated that a shuttle would be necessary during our first conversation, there was no mention of cost until the final payment request. I was left feeling the transaction was shady in the end.

The men who picked up and delivered were fantastic. They carefully packed and unpacked my belongings and were very helpful.

I had both a bad and a good experience with your shipping company. The first shipment of my item brought me a box that was nearly destroyed and crushed and hastily wrapped up with plastic to hold it together. My item was damaged and had to be reshipped by the company. The second time I received it the box was pristine. It was my first experience with your shipping company so I guess I have mixed reviews but it all turned out fine in the end...

Requisite information, such as clock prepatation required to be done separately from Transit Systems, was not forthcoming on website or in initial contractual discussions. This added a lot of stress to the experience.

Overall an ok experience moving. I definitely had some difficulties in the process, though. I paid extra for a 3 day pickup window that was stretched to the max. To go with that, I was assured I would receive 24 hour notification prior to pickup, but calling at the end of the work day (19 hours) prior to pickup made arranging my presence challenging. Additional difficulties were encountered on drop off. I was quoted a max 20 business day delivery, which was not met. Delivery was much closer to 27 days. Lastly, I ended up with more boxes on my inventory that I had originally planned for. TSI then elected to charge me additional funds, despite the shipper electing not to weigh my shipment and the shipper estimating I met the weight quote. Approximately 1/4 of this was eventually refunded when I disputed it, but that took 2+ weeks of back and forth emails. I will say, though, that when my things did eventually arrive they were all present and in one piece. Also, when present, the shipping company was very friendly and efficient at packing and unloading.

I did not have a great experience. The mover was supposed to pack the china and I paid for this service. When the mover showed up they said they would not back the china and my mom had to scramble to pack the china with materials she had on hand. A few pieces got broken as a result.

I contracted TSI to move a dining room set that included a marble top side board. Upon pick up/loading the drivers were given SPECIFIC instructions. DO NOT put the base of the side board on it's side. It must remain in an up right position or the marble top would be damaged. You folks shipped the base on it's side. Why would any body ever ship a piece of furnature in any position other than up right? You didn't and the marble broke in half. It was noted on the paper work at time of delivery and no follow up on your end. Terribly unsatisfactory.

Shipping went well. Pricing was fair. Had issue with a delivery driver refusing help to unload. Then was billed an additional $75 weeks later because the driver checked a box, after we signed, and I was charged for lift gate use.

TSI did not show up during the time they said they were coming. They ended up coming and taking the mattress without the bill of lading and without calling or letting us know they were coming. TSI did not charge us for the bill of lading so that was nice but it could have went better. Overall customer service was great but contacting driver was frustrating.

When I Received my mattress after I boxed it up the box was barely together after receiving my mattress. I'm also afraid my mattress might have been damage

Unfortunately many of the furniture items arrived broken at the destination. It is taking a long time to go through the insurance claim process with TSI.

I sent two different shipments. The one sent to Rochester NY had a broken table leg. I know that leg had previously been repaired, but it was strong and functional when it left my home in Larkspur CA.
Otherwise, both shipments were well handled on my end at departure.

While I provided the measurements for the piece of furniture to be moved, I received an additional invoice based on estimated weights and was told that the company had not been aware of how big and heavy the furniture was. I was told to expect a call within ten days of the furniture being picked up to schedule delivery. I never received a call and called myself. After 20+ days, I still have not scheduled delivery.

Price was right for the service I needed, it would have cost me three times as much to use a more traditional mover. However, not all of my belongings survived the trip.

Very disappointed in the lack of communication and amount of time it took for the transport and delivery. Instead of 20 days it took just shy of 60. Ridiculous for the fee I paid. No updates during the process. Would not use the service again.