TSI Shipping

Whatever you do, don't use TSI Shipping. The company claims to give white glove service and specialty packing to irreplaceable antiques. But for my move, TSI hired an absolute idiot who threw my mom's buffet on the dolly without wrapping it in anything! I was having the piece moved from Indiana to my home in Florida. A security guard and caregiver were both so shocked and appalled at the treatment of this furniture that they called me. The buffet is scratched and now has wood pieces missing, and the idiot also put drinks on top of the wood...so there are markings from that. TSI said it was my fault for not purchasing additional insurance. I wasn't looking to make money. I just wanted the furniture properly wrapped and delivered as other movers, who don't even specialize in antiques, would have done. I spent $1,047 for this aggravation. It would have been more satisfying to throw that money in the trash. Also, the company demanded to be paid in full up front. That should have been a red flag to me.

I canceled my shipment due to a change of plans. As stated in the contract, I was supposed to receive a refund of 90% of the total cost within 10-15 business days. However, after that period, the refund still took long time to be processed. I had to call the office daily for at least two weeks to get a response about my refund, and nobody seem to be sure what was going on. If they have such a bad customer service, I'd be worried about actually using their shipping services.

Despite scheduling for a specific pickup day, they allow themselves 3 days to get material. That means you might end up missing 3 days of work if you have to take off to ensure your presence at pickup.

Additionally, my drop off was not completed 4 times over the span of 6 days without a phone call to say they are not coming. I called and firmly told my agent Max that this has been unpleasant, he offered no compensation, and when I voiced frustration with that, he laughed at me over the phone.

I am not confident TSI is a real company, I think they may be a fraudulent operation.

They took a $2000 deposit from me, promising delivery within the month. 6 weeks later, and after being promised two separate pickup times (and waiting outside for hours each time), they are dodging calls and emails, and still not picking up the shipment.

They are either an unprofessional, unreliable, mismanaged shipping company, or a very well managed organization of thieves. In either case, take your business elsewhere.

Horrible experience. They took months to deliver a dining table set. Lost the chairs. Lie and deceive me and my customer everytime we contacted them. All the care is about getting a one time big payment from you. They don't really care about repeating customers. Or small businesses. Or the sentimental value of your things. They are there to make money. Their prices are outrageous. Ship with Uship by booking small shipping companies of 1 truck
And two guys driving. They care and put love on what they do. And you support small companies and not greedy unethical big corporations like this one

My shipment ended up missing and I'm still missing another box from New York to California. My mattress was dirty and boxes were open. Every time I called I was told I would hear back and never did. I was promised my items would arrive by Monday and they didn't come until Wednesday with 1/6 boxes. There is no communication whatsoever.

The managers that I spoke to were nice but yet again I have not received word about my missing
Box.

Drivers were great!

This company only had to deliver 2 pieces of furniture and 7 boxes. My beautiful Chinese chest arrived with the doors pushed in and one was actually broken. Not very good care but worse was that my calls to claim insurance reimbursement were ignored. DO NOT USE THEM!

Horrible company destroyed both fragile items they packed and delivered. Customer service was unwilling to accept responsibility for their shoddy work. Would not recommend this company to a hated enemy.

The carrier missed four separate scheduled pick up times, and eventually got it on the fifth attempt over a week later. As the customer, I had to initiate communication with TSI after every single failed attempt and eventually ended up managing the coordination with the carrier myself. TSI's customer service and operations teams do not value the customer relationship and do not have effect models in place for pushing out and managing customer-stakeholder communication. This was a stressful experience and I will not be using the services again.

I booked w/them in Aug for a Sept date. I let them know I didn't need it right away but had a drop dead date. 5 reschedules later when I asked to speak with a manager I was given the run around. I'm an attempt to get someone lane attention their response was I didn't like their answer. I let them know this shipment was of great sentimental value because items belonged to my mom and I needed them removed before my dads closing date. Many broken promises later I could not get the delivered and lost the items to goodwill because my dad could not move on his own. This company said it's my fault for not making it a priority which I was never told was an option. I paid in full upfront and if I needed additional help it would come at an extra cost. Sorry for my frustration but not sorry you could be accountable for your own actions. Nothing but a scam.

My boxes were lost on three separate occasions, all within the terminals. Communication was non-existent. I was promised calls regarding the status of my boxes, and never received them. Customer service reps seemed not to care. It took over a month for my 7 boxes to arrive cross country, when they were promised to arrive in 1-2 weeks max. Once my boxes finally arrived, they were beaten up and torn. I would never recommend your service to a friend, I will not use your services again, and I am disappointed that I trusted your service in the first place, and spent over one grand on risking all my belongings only to have them damaged upon their late arrival.

I was initially excited about using this company because everything online appears to be very professional and it was one of the first companies to pop up in my search. I contacted them online for a quote and an automated quote was sent immediately with contact information. They automatically started sending generated emails from an assigned logistics manager. In my case, it was Kathy Temple. I called her directly and a guy answered the phone. He was very nice, but mumbled under his breath that they were "so behind" and he just needed to "finish up this one task." After keeping me on hold so he could finish "that one task," he transferred me to Kathy's line, which she did not answer. I left a voicemail and let her know that I would follow-up via email with my questions. When I sent the email, I got an automated response saying it would take a little longer than usual to get back to me because of the high volume. This was three weeks ago and I never received a call or an email back. Not only that, but I stopped receiving emails, which means they had time to remove me from their system, but not to respond! I completely understand reaching out to let a potential customer know you are at capacity and cannot take any additional reservations at that time, but to be completely unresponsive is unprofessional and downright rude. I would never recommend this company and suggest you seek another shipping company to handle your goods. If this is the level of service they provide from the start (or lack thereof), you can bet on having additional issues with your move.

The lady was full of $#*!. Cannot trust a company like that. Rude on the phone. Does not want to explain the service correctly and she said " nobody tamked to me like that". She thinks she is a princess but she is just a customer service representative. She also was astonished i am a buskness owner. Rude. Arrogant. Owners, fire this lady, she needs to work to Mac do, where she belongs.

The communication was excellent and I felt that I was being updated every step of the way. However, the condition in which I received my items through TSI was deplorable to say the least. Each box was packed carefully and with adequate cushioning prior to shipment but when I received my boxes in AZ (from VA), the boxes were it terribly poor condition: Dirty, some ripped and barely holding together. Clearly they were not handled properly and I lost an appliance and several other items due to severe damage during the shipping process. I'll be using a different service the next time I need to ship my items.

They are not responsible enough to care about a $500 bike. We sold our home in AZ furnished. We only shipped 9 boxes/totes, two sets of golf clubs and my bike. The reason we went with TSI vs UPS or Fed Ex was the bike. First problem was we hired and paid them about 1200. 00 on Oct 2. We were told a 14 day pickup window. Had to call and beg for a pickup 15 days later because we sold our home and needed to be out soon. TSI hired some outfit out of Torrance CA to pick up our shipment. Two people with a U Haul picked up our stuff. Drove it from Phoenix to Torrance. (final destination Wisconsin). It sat it Torrance for weeks. This is where someone helped themselves to my bike. (Sun Streamway). Anyway, from start to finish it took 58 days. Communication was awful. No apology for my bike going missing. TSI provided NO compensation. None. Beware!

Absolute worst experience of my life. My daughter moved from California to Colorado. I was quoted 5 days. # weeks later she finally got her mattress and box spring. The communication was horrible. They said they would call me back ...never did. They finally stopped all communication.

It was difficult to get in touch with someone. I paid immediately upon receiving the invoice. Once I paid, the item was not shipped. Two weeks later the seller emailed me a reminder because he was being charged a storage fee. I called to clarify my payment was received. It was a long hold for them to find my paid invoice. I'm assuming the item has shipped now. I have not received tracking or an estimated delivery date. I probably would not use your services again.

We had several big boxes shipped from Florida to Kansas. The people on the telephone with whom I worked to arrange shipping were very helpful. However, the boxes arrived later than expected and, worst of all, were severely damaged (AS IN CRUSHED WITH ITEMS FALLING OUT) when they finally arrived. The first time they tried dropping off the boxes, my husband was home and working where he could be seen through our large windows. The company said they came by the house and no one answered the door. My husband was home all day. I am very disappointed with the TSI service and the care with which they handled my boxes. I didn't buy the outrageously priced insurance as I thought they would just do their jobs appropriately for the large price we paid to ship. SHIPPER BEWARE!!!! It's a good thing that I will never use their services again, as I have to include my email address.

I reached out to get a quote for packing & shipping a 40lb piece of art from Murrell Inlet, SC to Fort Worth, TX with dimensions approximately 3.5 feet by 2.5 feet.

I already received a quote for $400. When I received the quote from TSI, I almost had a heart attack. These clowns--specifically Carol T--quoted $1216 and said I better order ASAP to get on schedule.

Incredulous, I responded back. Unsurprisingly, Carol T stuck her tail between her legs and didn't even reply. In fact, she didn't even read--or has trouble reading--the actual request because her response says they'll arrive to pack the furniture items. No furniture here. Just one piece of heavy art.

GOOD LUCK GETTING A QUOTE FROM TSI. I'll never request one from them again--I ship art weekly--unless I start enjoying getting bent over. Of course, it doesn't take long from a Google search to realize this is normal practice for these frauds who only want to take advantage of you.

I had a grandfather's clock shipped from Seattle to Philadelphia. I was requested to have the weights and pendulum removed and packed for shipping. I had a clockmaker in Seattle do that. The clock arrived intact in Philadelphia along with the pendelum. However, you lost the weights. They are still searching for the weights. I am dissatisfied.

I shipped my mattress from CA to NH. I received the package completed damaged and dirt and stains all over my mattress. But they accepted my claim and refunded total $7.

Our move, #******* was originally requested for 10/5 - 10/7 and, once set up, changed to 10/7 - 10/9. I have been in contact with, and left messages for Alan Silverman co confirm our move - hopefully for 10/7 - 10/8, with no tangible response. I am concerned because we have made arrangements for the remainder of our furnishings to be donated to Habitat and our flight up north are scheduled for 10/10, am. So far, this has not been a very satisfactory experience, to say the least.

Well the truck was trying to come to my house a day before the dispatch er said. No knowledge of that. Then the dispatch says they can't make it down my street because they are in a 53 ft trailer. Turns out, when I finaly got to the freight company, they said no we do not use 53 ft. Trailers, we use pup trailers. Therefor he could have gotton to my house. I had to load a very heavy sterns and foster king into my truck and drive to them. It took over 2 hours because of traffic.
This was a total mess.

Wow! Where can I start seeing from all the reviews this there is a lot of complaints I'm not sure why it's rated A in bbb. The delivery started in New Jersey they pick up our mattress white glove service we paid extra for and they were very professional they picked up the mattress had enough people to carry it. The problem started when they got to Texas. 1. Transit gave our delivery to another company which we did not agree with. 2. The 3rd company metropolitan Couldn't find our address which we explain very very clearly. 3. We paid for a white glove service and the movers ask for our help very unprofessional. 4 The mover came into our Room filled with mud and we just got this brand new house Completely ruined our rug. 5. Then my husband had to help the movers move the Mattress. 6. The UN professional movers opened our Box outside in the rain and dirtied it with mud/ Dropped in mud. We told them we did not want the mattress and they took it back. Now we've been calling transit and metropolitan which has Been a huge problem. Transit kept saying we don't have insurance Which from what I'm reading a lot of people go through the same problem with them. Do you seriously need and InsuranceTo have the job done right which we paid for. It is not our responsibility that your employees and 3rd company ruined our mattress. Every day we called the company and they always say please allow 24 the 40 hours which has been going on for A month now. We have been nice speaking to renee but obviously it does not work and now we have to move This to court. She said let me give you an option you can have your ruin mattress back or a 60 cents a pound after ruining your mattress are you serious we want a full of refund of what we paid for our new mattress we gave her receipt pictures of the mudIn the mattress. What if your employees were upset put a knife in the mattress and said Hey you have insurance but I'll just ruin your mattress because I am upset do you cover thatYour liability insurance should cover stupid employees. Either you pay the full amount of the mattress back to us or we go to court and You will pay even more for this stress were going through because of your horrible Business.