• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.21 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 142nd among Internet Safety sites.

  • Service
    440
  • Value
    349
  • Shipping
    191
  • Returns
    195
  • Quality
    352
Positive reviews (last 12 months): 4.6%
Positive
12
Neutral
1
Negative
250
355
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Don't bother with trust pilot they even verified my id they thought I was fake and now they are been awful.
  • After researching other review sites, I found MY PERFECT RESUME is everything terrible and very much a scam.
How would you rate Trustpilot?
Top Positive Review

“I love Qoutex”

Ewr K.
3/23/24

Looks like a genuine binary trading platform. It's very easy to deposit and withdraw your money and trading conditions are nice as well.quotex is best broker.The best thing is that it makes deposit and withdrawal very fast"

Top Critical Review

“Only positive reviews published”

Maggie R.
11/6/23

I have tried to write a genuine but negative review on Trustpilot. They strongly resist any attempts to give negative feedback, presumably because they are paid by the companies we are reviewing. They put obstacles on the way of my being able to leave the feedback: e.g. time limit to make a review, needed documentary evidence (proof of text conversations aren't good enough). I've learned the hard way that Trustpilot itself can't be trusted.

Reviews (1,093)

Rating

Timeframe

Other

Reviews that mention popular keywords

trust pilot (175) review site (92) email address (18)
Thumbnail of user duongn12
1 review
1 helpful vote
May 30th, 2021

Trang wed này rất tốt, nhưng có một lí do là mọi người cứ hủy số người đăng kí của tôi thì rất là khó chịu.

Thumbnail of user bettiem8
3 reviews
1 helpful vote
January 17th, 2020

It's a great site to get information about prior users experiences for new users to get idea about the service or the products they do online, it's actually very useful information and great to share my experiences with this site, as I was using it silently without having account with it, and I think Trustpilot saves many people from having bad experiences before having on the bright side it' really safe to use a website that has a lot of positive reviews about the product or the service before even using it from prior user experience reviews.

Thumbnail of user shafiqmalikg777
2 reviews
0 helpful votes
July 20th, 2023

As an avid online shopper and reviewer, I've come across a multitude of platforms for gathering customer insights, but Trustpilot.com truly stands out as a trustworthy and credible website in the realm of reviews. My experience with Trustpilot has been long-standing and rewarding, consistently proving to be an invaluable resource for making savvy choices and sharing my personal encounters with others.

First and foremost, Trustpilot.com boasts a user-friendly interface that effortlessly guides users through the website. Navigating the platform is a breeze, and discovering reviews for specific products, services, or companies is a cinch, thanks to its smooth and efficient design. The search function is a nifty tool, granting swift access to a vast treasure trove of information on countless brands and businesses.

One of the defining characteristics that sets Trustpilot apart is its unwavering commitment to transparency. The platform fosters an open environment for genuine customer feedback, where both positive and negative reviews are given equal visibility. Moreover, the "Verified Reviewer" label adds an extra layer of credibility, assuring that the feedback stems from verified customers.

Trustpilot.com's interactive community is also commendable. The ability to interact with fellow reviewers, exchange ideas, and provide valuable input creates a strong sense of camaraderie among users. This collaborative spirit not only enhances the review process but also cultivates a greater sense of trust among consumers.

Another striking feature of Trustpilot.com is its extensive array of covered categories. From e-commerce and travel to health and technology, the platform spans an impressive range of industries, making it a comprehensive repository for diverse reviews. This vast scope empowers me to gain insights into various products and services before making well-informed decisions.

Furthermore, Trustpilot's star rating system offers a quick visual snapshot of a brand's overall performance, based on customer feedback. This intuitive feature proves to be immensely valuable in assessing a company's reputation at a glance, effectively saving precious time and effort during decision-making.

Lastly, Trustpilot.com holds businesses accountable for their customer service and product quality. The platform encourages proactive engagement from companies, with many actively responding to customer feedback and addressing concerns in a prompt and professional manner. Such responsiveness fosters an atmosphere of excellence and customer satisfaction.

In conclusion, Trustpilot.com is undoubtedly a reliable haven for customer reviews, serving as a trusted hub for gathering online insights. Its user-friendly interface, unwavering commitment to transparency, vibrant community, extensive industry coverage, and focus on accountability make it an indispensable tool for both discerning consumers and businesses alike. I wholeheartedly recommend Trustpilot.com to anyone seeking authentic and comprehensive customer feedback for making well-informed decisions.

Tip for consumers:
No

Products used:
I am using almost all products on the basis of my use

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Thumbnail of user alinkre000
1 review
0 helpful votes
August 30th, 2023

Good exchange, low commissions I managed to make a lot of money
Fast, convenient exchange with excellent support

Products used:
shose

Service
Value
Shipping
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Quality
Thumbnail of user ewrkonok
1 review
0 helpful votes
March 23rd, 2024

Looks like a genuine binary trading platform. It's very easy to deposit and withdraw your money and trading conditions are nice as well.quotex is best broker.The best thing is that it makes deposit and withdrawal very fast"

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinr393
1 review
6 helpful votes
July 7th, 2021

I trusted Trustpilot until today I saw what looks like systematic fake positives. So WELL DONE JON CAROLLS on receiving three TRUST PILOT reviews whilst working for TAKEPAYMENTS - he got three 5 star reviews - ALL just 4 hours ago! Not even a "but" especially when it took 10+mins (with the lots of calls I made today!) to get through! Also AMAZING how full names are commonly used when I'm only told the first name! Raises a lot of questions:-(

Products used:
None - its a "Review" Site

Thumbnail of user coleseelhammer4
1 review
0 helpful votes
January 1st, 2024

Thanks for everything you do, you're a blessing in this $#*!ed up world we live in. I only wish more people out there want to do what is right for others. Thanks for the successful recovery Allegiant Pro Hacker. Indeed you are God-sent.

Thumbnail of user alii41
1 review
0 helpful votes
May 17th, 2022

At first I was afraid of them but in the end they were excellent people to deal with and can be trusted Thanks debt less

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Value
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Thumbnail of user jamesb2778
1 review
0 helpful votes
March 11th, 2020

Very good alternative resource for consumers to provide real feedback on traders, and importantly, unlike some other 'review' websites do not remove feedback that a trader does not like. They also allow feedback for any trader or company and do not limit feedback only to consumers who have had direct dealings with the trader/company or to traders that have paid to be listed on what is effectively a 'fake' review site, but in reality is a trader promotion listing site.
Very good alternative resource for consumers to provide real feedback on traders, and importantly, unlike some other 'review' websites do not remove feedback that a trader does not like. They also allow feedback for any trader or company and do not limit feedback only to consumers who have had direct dealings with the trader/company or to traders that have paid to be listed on what is effectively a 'fake' review site, but in reality is a trader promotion listing site.

Thumbnail of user garyj590
2 reviews
1 helpful vote
April 4th, 2022

I recently left negative feedback on PayPal Amazon Experian Yell World Pay Tide SumUp and many more
Of which Trustpilot will not let me leave negative feedback about these companies
Avoid Trustpilot at all. Cosys

Thumbnail of user emilyp386
3 reviews
1 helpful vote
September 30th, 2020

I love trustpilot, it's got an nice design and is very pleasant and quick in experience for a new user. I use it quite oftenly for reviewing some of my purchases or brands I know.

Thumbnail of user jennifere477
1 review
2 helpful votes
March 27th, 2020

Trust pilot helped push ericdress, a horrible clothing site that literally steals ur money then sends zero products, to refund my cash 100. In will use this site again for sure, the feedback email about how many people viewed ur review is off the chain! Awesome overall, worth taking time To write a review.

Thumbnail of user kristinal65
1 review
0 helpful votes
March 5th, 2020

Great site, all praise for the site and for working on this site. I really like it and would recommend it to anyone.Go on. I will continue to follow you, your site and your work. I will recommend it to my friends.

Thumbnail of user joelr358
1 review
0 helpful votes
April 25th, 2022

It was so good never had something so good, I recommend pilot! Thanks to PrizePicks, i love it thanks

Service
Value
Shipping
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Thumbnail of user ashleyb1172
1 review
0 helpful votes
July 31st, 2021

Just want to say amazing amazing customer service was given by esther, my name is ashley burnett and i was completely happy with the fact of the honouring the price i found for cheaper. Fast and very friendly and next time i fly i sill be calling esther at trustpilot.

Service
Value
Quality
Thumbnail of user alisab74
1 review
0 helpful votes
March 18th, 2021

So I was hesitant on buying it on another site for less But They proved me Wrong (I bought minecraft a minecraft code) Ima Def be buying from them again. Recommended

Tip for consumers:
If your looking for better price fast and quick then this is the site plus if something goes wrong they have customer support 24/7.

Products used:
Digital Game Code

Service
Value
Shipping
Returns
Quality
Thumbnail of user philippaj8
1 review
2 helpful votes
May 2nd, 2023

They allowed us to publish a review about our experience with a company whom we spent 18K + with. They are called
Air2Heat LTD in Oswestry - Air Source Heating the system installed works periodically and they refuse to com back. Trust Pilot has allowed us to keep the review online, even though Air2Heat has flagged it 6 times. In doing this it gives other customers the choice to choose who they spend their monies with.

Thumbnail of user cynthiat380
1 review
0 helpful votes
May 4th, 2020

I had a bad review about a company endurance warranties I was notified by trustpilot that they were pulling the review due to the fact that that endurance speculated that they had no interaction with an anonymous anonymous reviewer which makes no sense I validate information by sending information to trustpilot to show them that I had a valid interaction with this company and a contract so they would not continue to suspend the review and post it back as lie but they never got back to me it seems that they are being paid by this company with shows a conflict of interest they want to keep the reviews for their particular company that pay into them positive and I used to think trustpilot was a good company but I'm out of the compromised so I would look for other sites to review to get factual representation of the company and negative reviews at any company that has a bunch of positive Group reviews I will be wary of because you also need those negative reviews they don't understand what they're doing what their business model

Thumbnail of user petere515
1 review
0 helpful votes
July 11th, 2021

Trustpilot is an important site to find out about scams!
One is able to find out a lot about the many negative aspects associated with certain fraudulent sites, sites that seem to double by the hour, nowadays...

Thumbnail of user georges2545
1 review
0 helpful votes
August 30th, 2023

It is one of the most distinctive and easy platforms that I have dealt with. Its advantages are that it cares about customers and fulfills their requests with a cheap commission

Service
Value
Shipping
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Thumbnail of user saadr5
1 review
0 helpful votes
September 17th, 2020

Happy to use that service.it's a very good company to be trusted. Wanna use that service in future too

Thumbnail of user rolfr20
2 reviews
0 helpful votes
August 30th, 2023

Great exchange with low transaction fees. Totally trustworthy, I've used their exchange many times and got a better rate than others. Recommended for beginners, professionals and almost all classes

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Thumbnail of user gabrielet19
1 review
0 helpful votes
November 26th, 2022

Ich habe bei Immoscout 24 ein Objekt gefunden, das mich interessieren würde. Leider kann ich zu dem Inserierenden keinen Kontakt aufnehmen, da er sich entschieden hat, sein Objekt nur an Plus- Kunden zu verkaufen. Plus ist aber ein Angebot von Immoscout24, welches einem bessere Chancen auf dem Markt verspricht, natürlich gegen einen entsprechenden Obolus. Also werde ich genötigt, Geld für ein Angebot zu zahlen, welches ich gar nicht will, um ein öffentlich ausgestelltes Objekt zu erwerben. Somit schlägt Immoscout 24 zwei Fliegen mit einer Klappe. Sie binden den Kunden an sich, denn der kann ja nirgendwo anders mehr annoncieren und ziehen den Interessenten gleichzeitig das Geld aus der Tasche. Fein ausgedacht.

Products used:
Immobilie

Service
Quality
Thumbnail of user samuelk402
1 review
0 helpful votes
August 30th, 2023

The quality is most impressing things and you can get them on time. If you buy more, you will get more discounts

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Value
Shipping
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Quality
Thumbnail of user joanpi
1 review
0 helpful votes
December 22nd, 2021

Ordered on 19th November have not received the item Have emailed several times but have only been contacted about a different item which I did receive.It is possible that it has been dispatched but the carrier has not delivered to store I would like a refund ItemNo isRYKK6FEI 46KU K

Products used:
Did not receive items

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