• Trustpilot

Trustpilot

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Overview

Trustpilot has a rating of 1.21 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trustpilot most frequently mention customer service, bad experience, and integrity team problems. Trustpilot ranks 142nd among Internet Safety sites.

  • Service
    440
  • Value
    349
  • Shipping
    191
  • Returns
    195
  • Quality
    352
Positive reviews (last 12 months): 4.6%
Positive
12
Neutral
1
Negative
250
355
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Don't bother with trust pilot they even verified my id they thought I was fake and now they are been awful.
  • After researching other review sites, I found MY PERFECT RESUME is everything terrible and very much a scam.
How would you rate Trustpilot?
Top Positive Review

“I love Qoutex”

Ewr K.
3/23/24

Looks like a genuine binary trading platform. It's very easy to deposit and withdraw your money and trading conditions are nice as well.quotex is best broker.The best thing is that it makes deposit and withdrawal very fast"

Top Critical Review

“Only positive reviews published”

Maggie R.
11/6/23

I have tried to write a genuine but negative review on Trustpilot. They strongly resist any attempts to give negative feedback, presumably because they are paid by the companies we are reviewing. They put obstacles on the way of my being able to leave the feedback: e.g. time limit to make a review, needed documentary evidence (proof of text conversations aren't good enough). I've learned the hard way that Trustpilot itself can't be trusted.

Reviews (1,093)

Rating

Timeframe

Other

Reviews that mention popular keywords

trust pilot (175) review site (92) email address (18)
Thumbnail of user brandij36
3 reviews
22 helpful votes
September 2nd, 2020

Used them several times, can't say I liked it. Probably, it's great when you can leave a positive feedback and thank a company that did their job well. But who knows if other positive reviews are genuine. I have read several previous reviews here, and people say about some kind of a software trustpilot team uses. Well they should teach it to reply to messages and emails too because their customer service is not really talkative. Not sure if there's some customer focus. They'd rather discuss their overpriced plans.
I don't know, but there's something wrong with all of that. I wouldn't use trustpilot. Yes, it's probably trustworthy. But to me it's just ummmm unpleasant...
There're a lot of alternatives

Thumbnail of user ravindershokeen
1 review
0 helpful votes
December 18th, 2023

We came here to look for dining table but went home with a dining table along with 2 sofa chairs. The products and service is amazing.
Great salesmanship. Employees are polite and patient.

Thumbnail of user ajayilaw2
1 review
2 helpful votes
February 18th, 2023

I found Coinhunters recovery assistance after i was scammed online with Trustpilot, easy to use and very affordable.
Trustpilot was definitely a good place to start my search for recovery services, and coinhunters {coinhunters@ programmer. Net} has to be the only legit crypto recovery service out there, guarantees your stolen or scammed crypto gets back to your wallet.

Products used:
recovery service

Thumbnail of user hershelb10
1 review
1 helpful vote
June 17th, 2020

Trustpilot indicated review could not be posted using Google - try later or use Email yet they would not deliver the email. Merrick review details issue with Merrick's website, as follows: Only One thing Merrick Bank needs to do better... CHALLENGE QUESTIONS on its website. Why have Challenge questions if Website can't retain the questions/ answers that apply to a particular customer. The website ASKS CHALLENGE QUESTIONS that were NEVER answered in the registration process. This creates REPEATED issues with using website. Merrick should provide a link to its IT Department. The CS Agents are GREAT! However, CS agents can't immediately correct website issues; having the CS agents take the website correction request adds another layer to the CORRECTION timeline. In view of COvid19 delays, this inflates the number of calls, in queue to Customer Service for an unnecessary website issue... Again, why have Challenge questions, if Website can't retain the questions/ answers that apply to a particular customer. HD Booker - TX

Thumbnail of user edint
1 review
0 helpful votes
February 12th, 2022

Nice company for social connect qnd work on the process. Going good so far! Thanks good paid form russia

Thumbnail of user nicholey4
3 reviews
18 helpful votes
May 24th, 2019

I wrote a review on trustpilot about a site I made a purchase from (retro-stage). My review was long and detailed, and I tried to be helpful by explaining to others how to properly select sizes from that site - it's an asian company so the sizes are VERY different from western sizes. Any way - I got an email from trustpilot that they took my review down because of "unusual review patterns."

Considering I'm a real person who made a real review - I'm more than annoyed. I'll include photos and let ya'll decide if you want to trust them.

Also as a side note, if you're trying to find out whether a site is reputable o not, don't go by the reviews on their own site, and don't go by the reviews on just a couple other sites (trustpilot or even sitejabber) - read as many reviews and info as you can - LEARN as much as you can. Then make an informed opinion.

Every bad review I read from the site is typical for many asian sites - "it didnt fit, the size is wrong" (they didnt bother to measure themselves and assumed all size XL are the same) or "it never arrived" (they didnt bother waiting the full shipping period -- or it got stuck in customs, which is not the fault of customer or company. I've ordered many products from different companys - once or twice I waited about 2 months before receiving a item from China. It happens. If you do your research you cann better prepare yourself.

Thumbnail of user maazm
3 reviews
1 helpful vote
May 22nd, 2019

The platform for businesses helps companies from all over the world proactively collect customer reviews. It's the customers who write both product and seller reviews, keeping it third-party verified.

Thumbnail of user kimberlya318
1 review
7 helpful votes
April 19th, 2020

The same kind of negative reviews about trustpilot are also being made by sitejabber.

These ratings are subjective. Some people will complain about everything. You have to use your brain and some common sense. Both review sites are fine.

Thumbnail of user bryannak1
1 review
0 helpful votes
July 4th, 2019

I did multiple reviews only some made it live. Most good reviews were published while more of the bad reviews experienced from different sites were never published.

Thumbnail of user sams243
22 reviews
212 helpful votes
February 3rd, 2016

I personally prefer SiteJabber.com because many websites I would like to review or read interesting new reviews are not even listed on TrustPIlot.com. And surpsiningly most review pages don't even have a screenshot of the webiste? Why? I prefer SiteJabber.com and I know why.

Thumbnail of user peterl99
69 reviews
483 helpful votes
October 27th, 2015

By far not as good as SiteJabber.com...

14 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

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About the business

We're all about consumer reviews. Get the real inside story from shoppers like you. Read, write and share reviews on Trustpilot today.

How do I know I can trust these reviews about Trustpilot?

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