Trustpilot

Trustpilot is one of those online companies that spends a lot of money to get their website into the top positions when you're searching for reviews of less-than reputable companies to essentially serve as a marketing arm for those companies. If you perform some research of companies that quite clearly have a negative rap with their customers, you'll see mostly positive reviews that don't provide any information about the experience. Anyone that posts a negative review has to go through a difficult process to prove not only that they are who they say they are, but that the events did exist as they claimed to exist. This includes providing documents that one should not be providing to a review website including invoices and personal information.

Before even connecting with the reviewer, they will remove the review automatically and claim that the company you're leaving a review for flagged the review. I know this is automated because it came directly after the review was submitted; outside of the time span a human being could've checked the review. This leads me to believe that they have some sort of relationship with some of these companies to automatically remove negative reviews until the person is able to show a long history of proof about their claims. Even then, the person on the other end has to decide that the information you provide is valid for the review to be put up. However, if companies put up a lot of fake positive reviews, these aren't checked to see if they are spammy in nature. As a result, it is simple to receive a ton of positive reviews to drown out any negative reviews to begin with.

Overall, I would highly suggest companies avoid doing business with Trustpilot and I would highly suggest reviews to simply post on other review websites.

Trust Pilot accused me of lying. Untrue. Just be wary of their reviews. They only accept what they want to hear.

Trustpilot is one of the best Review centers in the world. I reckoned on what I see there and also Sitejabber.

Removing genuine reviews, not replying WHY. Don't get into that trap. One would not believe that this is possible in 2022. SCAM / FAKE.

I had a bad review about a company endurance warranties I was notified by trustpilot that they were pulling the review due to the fact that that endurance speculated that they had no interaction with an anonymous anonymous reviewer which makes no sense I validate information by sending information to trustpilot to show them that I had a valid interaction with this company and a contract so they would not continue to suspend the review and post it back as lie but they never got back to me it seems that they are being paid by this company with shows a conflict of interest they want to keep the reviews for their particular company that pay into them positive and I used to think trustpilot was a good company but I'm out of the compromised so I would look for other sites to review to get factual representation of the company and negative reviews at any company that has a bunch of positive Group reviews I will be wary of because you also need those negative reviews they don't understand what they're doing what their business model

I recently reviewed a company that has ghosted me after purchase. The company in question to date will not respond to email communication about my purchase which was supposed to be delivered 9/22/2022. Their phone number and chat are automated loops. However Glassesusa did communicate with me through Trustpilot after I left a one star review on my purchase

Reply from GlassesUSA
Hello,

Thank you for answering our request for more information, as we did not have your name, email or order number information here to look into your order with. Please note, that the email you provided us with here is not the email address you used to place your order.

We can see there is an issue with your order stating it is out for delivery since September 2nd. We are investigating and will take prompt action on this. Please look out for an email from us in the coming days.

Sincerely,
GlassesUSA.com

I received this message from them over a week ago and haven't heard from them. I went to their site to check on my order and they cancelled it. No refund which I have requested twice. A quick search and look at negative reviews of Glassesusa shows they do this to a lot of people. I wondered how they have an excellent rating on Trustpilot while taking customers money and not fulfilling the order and now I know. Apparently saying you're going to report a company to the FTC and file a complaint with the BBB is threatening a company and is reason for having your honest review delelted by Trustpilot. It's not a threat if the reviewed company is not acting in good faith which is obvious at this point with Glassesusa. I have included proof of purchase.

Trustpilot removed my review like its fake. That means they removed other people's as well. Trustpilot should not be trusted!

Cannot be trusted whatsoever. Completely ignore rationale and always side the the consumer despite lack of evidence and defamatory claims.

I think the majority of the great reviews are fake. This website removes any genuine negative reviews. Can't be trusted.

I got scammed of $27,500 by PST. NET and trust pilot kept deleting my reviews. I think they were paid by this scam company to delete my reviews.

I wrote a negative review about NZ DVD Shop for ignoring my request for a refund of $250 for a defective DVD boxset and the courier cost(NZ DVD shop had provided the incorrect return shipping address). This was posted on the website. After a few days, I got an email to say they had removed it because they couldn't verify its authenticity. I sent them all the email correspondence between the business and myself, plus the invoice for the DVD box set.
A day later, I received another email telling me their software flagged my review due to usual features (Whatever that means?) They want me to send them my order confirmation, invoice, delivery report or proof of service with www.buydvds.co.nz." The document should show: the name of the business, your name, the date, and a reference number." So I resent all the evidence I sent them the day before.
I sent an email and asked the time frame for them to review the evidence that clearly proves what I wrote in my review was authentic after two days. I have not heard back from them, not even an acknowledgement that they are in the process of reviewing after they received my email attachments.
There are red flags with the Trustpilot website - they request proofs you already sent them, as they don't bothered to read your email and just send out an automatic email template.
Positive reviews can easily be fake as they are not required to be verified, so companies can write reviews to boost ratings.
They ignored emails when you inquired about getting your review restored.
Based on my experience, the Content integrity team has no integrity. A company with integrity will conduct itself professionally. They would read the emails and send a reply addressing your concerns/questions rather than send out email templates asking for documents you already sent to them. They will resolve the problem ASAP. Trustpilot is the exact opposite of a professional company with integrity and competence.
I will warn my friends not to trust their website and definitely not to waste time writing any reviews on their website.

This is not a reviews platform, but a censorship platform
Another bad review, for you, do you want more