• True Classic Tees

True Classic Tees

Overview

True Classic Tees has a rating of 4.4 stars from 478 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic Tees most frequently mention customer service, wrong size, and new shirts. True Classic Tees ranks 16th among Men's Clothing sites.

  • Service
    122
  • Shipping
    128
  • Returns
    86
  • Quality
    119

Proactively asks for customer feedback

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 78.5%
Positive
62
Neutral
1
Negative
16
42
See all photos

What reviewers want you to know

Positive highlights

  • And don't worry, True Classic and phenomenal customer support will have your back.

Critical highlights

  • Customer service if that's what you call it is useless.
How would you rate True Classic Tees?
Top Positive Review

“Summer Styles”

Anatoli A.
3/11/24

I purchased 3 pair of cotton pants; nice wide & tailored at the bottom cuff area. These are lovely, lightweight, subdued colours that will go with numerous tops and with the elastic waist, they're so super comfy. The 2 tops I ordered are equally as nice & all items are extremely well made - Love them all & the pricing was great. Shipping was fast & arrived in perfect condition. Am already putting together my next order!

Top Critical Review

“Not worth the money!”

Rick D.
2/17/24

My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.

Reviews (478)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (184) customer support (21)
Thumbnail of user tchamplin543
4 reviews
0 helpful votes
March 11th, 2024

I purchased 3 pair of cotton pants; nice wide & tailored at the bottom cuff area. These are lovely, lightweight, subdued colours that will go with numerous tops and with the elastic waist, they're so super comfy. The 2 tops I ordered are equally as nice & all items are extremely well made - Love them all & the pricing was great. Shipping was fast & arrived in perfect condition. Am already putting together my next order!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thank you so much for sharing this great review Anatoli.

Thumbnail of user rickd755
1 review
0 helpful votes
February 17th, 2024
Verified purchase

My wife bought me three tees about 6 months ago. Collars are already rolling and out of shape. I've got longer and better west from $8.99 tees at Old Navy.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Oh no, we’re so sorry to hear this! If we can get your order information, we’d be more than happy to replace those tees.

Thumbnail of user denisk153
5 reviews
0 helpful votes
March 7th, 2024

The T-shirt I ordered from True Classic Tees arrived later than expected, but the quality of the product was exceptional. Despite the delay in delivery, I was thoroughly impressed by the craftsmanship and durability of the shirt. The fabric was soft, breathable, and of premium quality, making it comfortable to wear. Although there was a slight inconvenience with the delayed delivery, the outstanding quality of the shirt more than made up for it. I would highly recommend True Classic Tees for their superior products, even if there are occasional delays in delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thank you so much for this amazing review, Denis. We appreciate the support!

Thumbnail of user tellyleanwwgx
11 reviews
2 helpful votes
April 3rd, 2024

Dear Madam, Sir. My findings on your website are very good.Very satisfied with the orders over the normal delivery time. Very nice goods A will definitely make another order in the future very satisfied. Thank you and sorry my English is not so good until later best regards.
Van Lommel Jozef, Belgium.A big plus is that you can always follow the packages well.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We are so glad to hear this, thank you for leaving a review Sasha!

Thumbnail of user kimonibowiekcch
15 reviews
2 helpful votes
April 8th, 2024

I now have 3 of these dresses which are perfect for the hot summer. Well made and true to size. Definitely recommend this product

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review Boris!

Thumbnail of user deniset1258
1 review
0 helpful votes
January 9th, 2024
Verified purchase

Purchased t-shirts for my husband. They came in great colors with soft fabric. They washed up great with no shrinkage. Will definitely buy again and check out your other products. Count me as a very satisfied customer!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this amazing review, Denise!

Thumbnail of user wiiliamlevattegwyvi
5 reviews
0 helpful votes
April 12th, 2024

I ordered 2 shirts. One was ready to ship within a couple of days, the other took 10 days to ship. The company emailed me and asked if I still wanted the order because of the delay. I decided to just wait for the order. It came in about 2 weeks, and the gave me a credit for the delay in receiving my shirts. The shirts look great and the emails from the company eased my concern about being scammed. I got 2 great shirts at a great price.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review! Thank you Nikita!

Thumbnail of user muhannadq
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I've always been a fan of the tshirts - fit and feel!
However, the last batch I ordered had a few strangely fitting Ts. I reported to True Classic.
And …
Immediately they reached out to me, and asked for my measurements in order to correctly, size me, and therefore resent me my whole order with the perfect size. The final batch was perfect.
The service, the follow up, the reaction, and the action was probably the most seamless and unexpectedly perfect experience.
Thank you

Ps. I'm referring everyone to True Classic

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review! Thank you so much.

Thumbnail of user spp13
1 review
0 helpful votes
December 20th, 2023

I'm not sure how to feel about this store. Placed my first order for 1 T-shirt just to check it out and make sure the quality is good which it was so, I placed my 2nd order totalling $400. When ordering there was a promo stating if I spent a certain amount of $ I would get some boxers, T-Shirt and a hoodie for free as a gift. I never ended up getting the "gifts" and I've tried reaching out 5 times now with absolutely ZERO response. This left a very bad taste in my mouth and because of their scammy advertisement, I will never order from this place again.

Products used:
Shirts

Service
Value
Shipping
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Hi there! Free gifts needed to be added to the cart in the desired size; I am not seeing that those were ever added to your cart. On November 4th, our team sent over a $75 site credit to cover the cost of those missing items. I see that you chatted our team on November 29, and we asked what items were missing but did not hear back. I am so sorry if those two correspondences were missed; we'd never leave you hanging. I am also happy to resend that site credit!

Thumbnail of user chrisb4272
1 review
0 helpful votes
April 28th, 2024
Verified purchase

I had thought True Classic just sold t-shirts that fit guys better. However, I needed new work pants and I like stretch fabrics, so I was happy to see the Chinos on the website. I ordered a 3 pack and they fit great and are the most comfortable pants I've owned. (I'm age 61,6'3", 225 pounds.) I liked them so much I bought a 3 pack of jeans. Just as good. Now I've ordered a 3 pack of Chino shorts. Also love the gift boxer briefs that came in my orders! I'm sold as a customer and recommending to others! Only suggestion is add white as an option in boxer line. Thanks for a great line of products!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for this incredible review Chris! We are so grateful for your support.

Thumbnail of user nicholem215
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I just completed my first purchase with True Classic. From start to finish their customer service was so helpful! I made a mistake somewhere when placing my order and one of my shirts was an XL as opposed to the size I intended it to be a L. I sent them a text from a previous communication where they were reaching out to ask if I had any questions. It was late at night so I did not expect to hear back quickly or even at all. I assumed I would need to find an email address and reach out that way. I received a response text within a couple of mins. They instantly changed my order for me and sent a new confirmation email with the correct sizes. They finalized everything within 10 minutes. All I needed to do was send a text. I was impressed and will definitely purchase again! My husband hasn't got to try the shirts yet. If he loves them I will write another review :)

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great review, Nichole! We appreciate this so much.

Thumbnail of user robins1793
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Order medium shirts and found out that i need large, i have contacted the support which replied less than 1 minute and they said i can donate the medium to charity and the new items in L are on my way for no additional cost.
This is the second purchase i made in trueclassic platform and im really overwhelmed with the quality of the product and the great customer support.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this review, thank you Robin for your support!

Thumbnail of user gordons446
1 review
0 helpful votes
April 3rd, 2024

Make sure you buy the size shirt you always wear. I went by there size chart now my granddaughter has 3 brand new shirts.They shrink big time. Not sure if I will reorder kind of pricey for what you get.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We are always happy to replace any tees that shrunk! We'll make it right.

Thumbnail of user kelleyk126
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

I had a slight issue with an order as far as sizing. The customer service team reached out to me and were able to send me a sample of another size and also promptly resent an exchange. I was able to communicate to multiple team members, who are very knowledgeable about the product and the sizing. The Clothing line is excellent and I highly recommend it to everyone who is looking for quality, a great fit and long lasting, endless styling possibilities! The company has amazing customer service with fast responses, and fast shipping! We will continue to order from True Classic year after year! These have been the best T-shirts my husband ever owned!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate this great review. Thank you for leaving such a thoughtful review, Kelley!

Thumbnail of user coryt91
1 review
0 helpful votes
March 17th, 2023

The ads make these look amazing. They are not at all what they are cracked up to be. They don't fit any better than a cheap $10 T-shirt from Walmart. In fact, they're smaller and thinner material, so love handles, man boobs, and belly buttons show up worse. Don't waste your money.
A representative reached out to me and did their best to help me "find the right size". The 3X that they sent me was far too large, so they refunded me for the original order.

Products used:
T-shirt

Service
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We totally understand sometimes lightweight tees aren't for everyone. We have worked hard to create a unique blend with a lightweight feel, and designed with the best quality. This blend was chosen for its softness as it keeps its shape better than 100% cotton or other blends. If we can get some order information, we can review sizing and try a different style perhaps! We’ll work to get you to love your tees.

Thumbnail of user samh1117
1 review
0 helpful votes
September 18th, 2023
Verified purchase

My experience with the tees was unfortunate. I'm too tall for regular tees but not tall enough for the "Tall" series. A frustrating place to be! However, I was given a full and swift refund and was able to simply donate my t shirts without sending them back. A really generous and refreshing way of dealing with customers that I've never come across before. Excellent customer service and it feels like they value honest feedback.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Appreciate this honest review, and your willingness to work with us!

Thumbnail of user haroldc450
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I've bought many items from this company and am 100% satisfied with the quality of their product and customer service.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We appreciate the support Harold!

Thumbnail of user mattheww1673
1 review
0 helpful votes
February 29th, 2024
Verified purchase

My experience from purchasing items, to needing an exchange to a different size was pleasant, swift & overall incredibly positive. The products are soft and of great material, it lives up to the advertisements seen!

Customer Service satisfaction was beyond perfect. A massive appreciation to Hazel, she assisted well above customer service I have received (I work in a Telco Company so I am aware of how service should be), thanks to Hazel it was a must to provide feedback.

Handled all inquiries with efficient, quick and consistent service. Highly recommend TrueClassic! A professional and reliable service, will definitely be purchasing again.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great experience, Matthew! We appreciate this!

Thumbnail of user rodriqueboeselxtfwu
13 reviews
1 helpful vote
April 22nd, 2024

Loved the quality of the shirts I recently purchased from you guys. Felt like I was in Hawaii even though I wasn't.
And received the shirts before Christmas, less than 2 weeks after placing the order.
Keep up the good work.

Thumbnail of user frankf1342
1 review
0 helpful votes
February 14th, 2024
Verified purchase

When making a mistake on the shipping address I filed a customer service request to adjust the order. Within less than 10 minutes, at 8 pm at night nonetheless, the issue was resolved. Fantastic customer service experiences like this make it very easy to be a returning customer.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Hi Frank, we appreciate this review so much! Thanks for your time.

Thumbnail of user armandoschoen46
9 reviews
2 helpful votes
April 24th, 2024

Good availability of product in size I want. Ordered this item once, too big, site doesn't allow me to return. Having to re-order in smaller size. At least the item is available.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for this great review! We want to make sure you are taken care of, if you need help with the exchange we'd be happy to help via chat or email!

Thumbnail of user isaacv47
1 review
0 helpful votes
October 22nd, 2022
Verified purchase

Whoever I talked to on the instagram (I believe it was Adan) account was very help as to which sizes and style would work for me. Also cleared up what the differences were between styles of T-shirts. I'll probably buy more soon!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Stoked to hear this! We know you'll love all our offerings.

Thumbnail of user derekd771
1 review
1 helpful vote
October 31st, 2023

I recently purchased some t-shirts from True Classic, and I must say I'm extremely disappointed with the quality. After just one wash, the fabric around the neckline started pilling like crazy. It's frustrating because I expected better durability, especially given the cost of the shirt. I would strongly advise potential buyers to stay away from this product if you're looking for something that lasts. It's simply not worth the money.

Products used:
Shirts. Not worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

We are so sorry to hear this! We'll reach out to review care instructions + get you some new tees!
We reached out twice via email but unfortunately never heard back.

Thumbnail of user alexandrat202
1 review
0 helpful votes
January 11th, 2024
Verified purchase

My husband had an issue with two shirts we ordered and customer service has been nothing but helpful! They are very quick to respond, answered all my questions, and got our issue resolved. They are super polite and I have an amazing experience.

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great review, Alexandra!

Thumbnail of user bradleyl189
1 review
0 helpful votes
October 27th, 2023
Verified purchase

I had written a negative comment a few days ago about my order and the fact that the size chart did not accurately reflect the fit of the shirts. I felt it was an expensive mistake to order these online without trying them on. The next day I received an e mail from them letting me know they are sending me the order, at no cost in the next size up so that I could enjoy the shirts! Customer service is rare these days, but they were all over this. Much appreciated!

Thumbnail of user raleighc47
Raleigh C. – True Classic Tees Rep

Thanks for sharing this great review- we appreciate it Bradley!

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From the business

We produce butter soft, affordable, high quality fitted premium tees for men.

Company Representative

Thumbnail of user breannam86
Breanna M.
Typically responds within 18 hours

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4.4
478 reviews
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