business logo of True Classic

True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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About the Business

We produce butter soft, affordable, high quality fitted premium tees for men.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: support@trueclassic.com

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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Reviews Summary

True Classic has a rating of 3.8 stars from 484 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with True Classic most frequently mention customer service, wrong size and new shirts. True Classic ranks 18th among Men's Clothing sites.

service
125
value
128
shipping
131
returns
87
quality
121
This company responds to reviews on average within 1 day
Mississippi
1 review
0 helpful votes
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The fit
November 6, 2022

True Classic Tees are the best fitting Shirts I've ever worn. They fit perfectly. I purchased the active hoodie and it fit so well that I just ordered another one! The purchasing is easy and the delivery is as prompt as they can be. Totally satisfied each and every purchase!

Date of experience: November 6, 2022
Raleigh C. True Classic Rep
over a year old

Stoked you love our new active hoodies- they're great. Thanks for sharing this review.

Georgia
1 review
0 helpful votes
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New size fits great!
February 9, 2023

After losing a few pounds I noticed my xl's were fitting a little loose but wasn't sure if I was ready for a large. I sent a message to ask if I would be able to return a smaller size if they were too tight. I got a quick response telling me that I could. I placed an order and received the shirts and they fit great!
Thank you for the great customer service and product!

Date of experience: February 9, 2023
Raleigh C. True Classic Rep
over a year old

Thanks for sharing your experience! So glad you love your tees- we love to hear it.

Florida
1 review
0 helpful votes
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Beware
February 17, 2023

Although I will give the product quality 4.5 stars I can only give an overall of 3. If it wasn't for the misleading "additional " discounts i would buy more. Plus their website is not easy to navigate. I downloaded their app because of a promise for an additional 20% off only to find I had to order $150 worth before this discount! NOT! I just deleted it. Not to mention their slooooow delivery standard of up to 2 weeks or more! I paid the extra $5 for a 3-5 day delivery because I need the shirts sooner than later. So in the end my "discount " was nothing more than a couple bucks. Don't waste your time trying to get any kind of discount. BIG waste of time. Gotta hand it to your marketing folks. However if your looking for quality tees then I recommend this product. Just don't expect any discounts.

Date of experience: January 16, 2023
Raleigh C. True Classic Rep
over a year old

We don't typically allow discount codes on already discounted items- we are limited to one promotional code per order. I went ahead and reached out to gather some more insight.

Missouri
1 review
0 helpful votes
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Missing
March 3, 2023

I live in a confusing apartment complex. When I had placed my order things in life were busy and work was even worse, so I lost track. Literally. I couldn't find the package. I called UPS, USPS, FedEx (wasn't even in the process, I was just desperate)...nothing. I tried contacting True Classic through the chat platform and didn't have the best success. Reaching out via Facebook was the best move, and the support was REAL. There was humor (as in advertising), reassurance, and understanding.
I didn't expect any of the three and was very happy with their response given my MONTH delay in reporting the problem. 80 hour work weeks will do that to anyone, but still, I was in the wrong. True classic made it right.

Date of experience: March 3, 2023
Raleigh C. True Classic Rep
over a year old

We greatly appreciate this candid review. Thanks for letting us make any situation right!

Tennessee
1 review
0 helpful votes
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Awsome shirts. Jeans need more fits.
October 5, 2022

Love the t-shirts. Only shirts that fit me well. The jeans are comfortable and soft but the fit is a bit too slim for me. Bottom line shirts are perfect but I would like a straight or loose fit jeans option.

Date of experience: October 5, 2022
Raleigh C. True Classic Rep
over a year old

Glad you're a fan of our tees; and we're happy to pass along that feedback to our product team. Thanks for being here!

Canada
1 review
0 helpful votes
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REDEEMED
November 30, 2022

I picked up a True Classic tee only to see if it lived up to the hype. They were having a discount so I got the Bluestone short sleeve tee. The moment it arrived I tried it….
It felt terrible! The fit was weird, there was a strange curved flair at the bottom and the material didn't feel great.
I left a comment on an IG influencer's ad, and the True Classic team swung into action. They got in touch, got my order deets, and promptly dispatched a set of three tees with a trucker hat. FREE! What?
Ok, that's great customer service. When the new order arrived, I tried it on and it was awesome! Killer fit, great colours, and the hat was a nice touch!
Overall, I'm super thrilled!
True Classics lives up to the hype!

Date of experience: November 30, 2022
Raleigh C. True Classic Rep
over a year old

Big thanks for letting our customer service team make this right!

Tennessee
1 review
1 helpful vote
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I love these t-shirts. They are loose around the middle and tighter around the arms, chest and neck. They make your arms look more muscular and they have a great fit around the chest and neck. They are light weight and perfect for summer wear. I like them so much I bought 6 more.

Date of experience: June 18, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your awesome review, Steve.

Washington
1 review
0 helpful votes
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I bought the six pack. Three shirts were made in China the other 3 made in Egypt. The ones from China were smaller and I hate the fit. The Egyptian made shirts fit a lot better but still so so.

Don't waste your money. Buy made in USA. I definitely will not buy true classic again.

Date of experience: June 14, 2022
Jordan G. True Classic Rep
over a year old

Thank you for sharing your experience Robert. We'd love to look into your specific experience. While you may see slight differences between fit, as an industry standard, we certainly always strive for 1:1 matching in our apparel. If you can share your order information we would like to look into this concern. We do stand behind and believe strongly in our product. Appreciate the opportunity

Pennsylvania
1 review
0 helpful votes
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Awesome people at a great company!
August 30, 2022

I had an issue with my first order and they exchanged them with no questions asked. I then had an issue with 1 shirt in my order and they handled it professionally and shipped me a replacement shirt the same day! I am very pleased with the customer service I received. I recommend True Classic Tees!

Date of experience: August 30, 2022
Chantelle M. True Classic Rep
over a year old

Thanks for your review, Joseph! I am so glad we were able to help.

Australia
1 review
0 helpful votes
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Excellent Service
November 17, 2022

I ordered the incorrect size shirts, so I approached True Classic about their return procedure. I was pleasantly surprised when they informed me that they would send me the correct size shirts and that I should donate the shirts on hand. I have received the correct size shirts in a prompt manner and have donated the other shirts. I wish that there were more companies out there that paid it forward. Good on you True Classic Tees.

Date of experience: November 17, 2022
Raleigh C. True Classic Rep
over a year old

Oh yeah Kevin! This is killer. Thanks for sharing your experience.

Virginia
1 review
0 helpful votes
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Discounts with a catch
December 7, 2022

I purchased one shirt to see if I liked them or not. I was promised a 25% discount on my next purchase if I would write a review. I wrote a good review and received the discount coupon. When I tried to use the coupon, I got an error message saying I could not use the 25% discount coupon on sale items. When I go to the grocery store, I use discount coupons on sale items all the time. I use coupons on sale items at other store as well. In todays market, I am always looking for a good deal. I don't feel like a discount with with strings attached is a good. I didn't place another order and I probably want again.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2022
Raleigh C. True Classic Rep
over a year old

Reached out to you to make this right, Joe. Our third party sales system allows one discount per order; and I am happy to look into this.

Singapore
1 review
0 helpful votes
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Great Customer Support
February 3, 2023

I made my purchase after using the sizing tool on the website and ordered 4 XL tees. The tees were shipped fairly quickly by DHL and were received a little over a week from ordering. I tried on my tees upon receiving and realised XL was too large for me. I quickly reached out to the TrueClassic team on Instagram and received a response almost immediately. I provided pictures of the tees to show the fitment and the team quickly dispatched a new batch of tees for me in an L size. Overall response and resolution time was very quick. I had read many reviews about the awesome post sales support provided by the True Classic team and I experienced it first hand myself today. Kudos and many thumbs up True Classic!

Date of experience: February 3, 2023
Raleigh C. True Classic Rep
over a year old

We're so stoked to hear this. Thanks for sharing, Bryan.

Canada
1 review
0 helpful votes
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I'm not sure how to feel about this store. Placed my first order for 1 T-shirt just to check it out and make sure the quality is good which it was so, I placed my 2nd order totalling $400. When ordering there was a promo stating if I spent a certain amount of $ I would get some boxers, T-Shirt and a hoodie for free as a gift. I never ended up getting the "gifts" and I've tried reaching out 5 times now with absolutely ZERO response. This left a very bad taste in my mouth and because of their scammy advertisement, I will never order from this place again.

Date of experience: December 13, 2023
Raleigh C. True Classic Rep
over a year old

Hi there! Free gifts needed to be added to the cart in the desired size; I am not seeing that those were ever added to your cart. On November 4th, our team sent over a $75 site credit to cover the cost of those missing items. I see that you chatted our team on November 29, and we asked what items were missing but did not hear back. I am so sorry if those two correspondences were missed; we'd never leave you hanging. I am also happy to resend that site credit!

Tennessee
1 review
0 helpful votes
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QUALITY HAS CHANGED
October 26, 2023

I have been purchasing and wearing these shirts for over a year. Have purchased over 30 shirts and wear them every day. The last 2 shipments I received are different. The sizing is different, label on the shirts look different, and the fabric feels different. Not the same product at all. Will be returning the last 18 shirts I received.

True Classic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2023
Raleigh C. True Classic Rep
over a year old

I'm sorry to hear this. Our goal is to always provide the absolute highest quality, best fitting, softest apparel for men. That's a huge shame to hear we didn't live up to that, in this experience.

As far as that fit difference, it's an industry standard to be within a 5% tolerance. We use the same cut specs per size; across all our stuff, but you might see slight variances which relates to the actual fabric (the way it flexes or not, etc). We strive for consistency in all ways. It's crazy to think, but, that 1:1 is actually pretty hard across apparel. We generally do a really good job. Sorry you ran into this issue. I'll reach out and make this right, Debbie!

We reached out twice to Debbie and never heard back.

Spain
1 review
0 helpful votes
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Great apparel for the price
September 21, 2022

I recently became a vip member with true classic due to their great sales and point system. They offer special deals and keep updating their brand to keep me interested. The new athletic line looks great and feels great as well. I hang dry the shirts to keep them looking good longer but they don't shrink a lot either. I would start with a multipack and follow their wearing suggestions. I'm 5'10ish and 225-230 with a stocky build and wear an xl.

Date of experience: September 21, 2022
Raleigh C. True Classic Rep
over a year old

This is such a great review, thanks for sharing! Stoked to hear you are using our rewards program- it is def a great perk!

GB
1 review
0 helpful votes
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Ordered my second order from the UK. This time I got stuck on the payment and tweeted the team with a DM. They got back to me immediately and sorted it out in minutes. T-shirts on their way and awesome service in less time than me finishing a beer.

Date of experience: August 19, 2022
Chantelle M. True Classic Rep
over a year old

So glad we could help, Kyle.

Arizona
1 review
0 helpful votes
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Awesome Cust Service!
February 14, 2023

I had issues with my original order. Customer service took the time to go over my issues and promptly re-sent the shirts i had problems with. So far, I like the shirts, but I love the customer service!

Date of experience: February 14, 2023
Raleigh C. True Classic Rep
over a year old

Hey, we’re so glad you’re here! Thanks for the support Scott.

Massachusetts
1 review
0 helpful votes
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Excellent Customer Service
October 27, 2022

When I received my last shipment of TCT T-Shirts, the color was not what I was expecting. I sent an email to support with pictures of the new shirts and my old shirts next to it with the color I expected. Within minutes I receive a message stating that they would replace the order. Then, within minutes I received the new order. It's very rare these days to receive such prompt response and support. Excellent customer service. I have been ordering from TCT for the past couple years and will continue to do so. Their clothes aren't cheap, but they are super comfortable and their customer service is awesome.

Date of experience: October 27, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for your support over the years! We go above and beyond for you.

Florida
1 review
0 helpful votes
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I looove this company's fabric, fit, form and fortitude! They all go the extra mile to satisfy their fierce, rabid customer base yearning for just one more garment! Oh, to be rapt over being wrapped in a True Classic! Hells bells, l say! BRAVO! BELLISSIMO!

Date of experience: July 4, 2022
Chantelle M. True Classic Rep
over a year old

Thank you for your awesome review, Dan!

Pennsylvania
1 review
0 helpful votes
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I've purchased a number of True Classic products since I first heard of them. I couldn't be happier with the quality and fit of the shirts. Customer service was extremely helpful remedying a minor issue with one of my orders. I would recommend True Classic Tees to anyone searching for quality fitting shirts and tops.

Date of experience: October 17, 2022
Raleigh C. True Classic Rep
over a year old

What an honor- thanks for sharing this great review.